Dealing Confidently with Difficult People at Work

17-18 Dec, 2020, Webinar Classroom Training

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Learn from the Best

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A. Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years of experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top-notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Thinking Skills, Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development, and many other Administrative Skills enhancement programs.

 

Ananthy has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

Ananthy was on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” program for more than 300 staff of different levels.

 

A few major training projects conducted by Ananthy include facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza KIA, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Types of Difficult People
  • Creating the Balancing Act
  • Communicating Assertively with Difficult People
  • Managing Difficult Situations
COURSE OBJECTIVES

Find your answers on how to play your role, carry out responsibilities and manage difficult people confidently at work all times.

 

Through this 1-day course, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage bosses and co-workers. They will also learn core concepts on difficult human behavior and communication skill to produce excellent relationship with everyone at work place.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Applying skills learnt immediately at work
  2. Obtaining simple, easy and practical sessions that makes learning process interesting.
  3. Communicating your needs with difficult people more clearly.
  4. Understanding human behavior from a different perspective.
WHO SHOULD ATTEND
Designed for Managers, Executives & Supervisors
METHODOLOGY

This is a highly practical course with many hands-on activities to allow participants to experience what they learn immediately. Some of the methodologies used are:

Knowledge sharing

  • Learning Tools
  • Activity
  • Group discussion
  • Case study
  • Q & A
DAY 1
9:00

TYPES OF DIFFICULT PEOPLE

  • Understand Why People Are Difficult?
  • 6 Types of Difficult People
  • Diffusing and Neutralizing People
3.45

CREATING THE BALANCING ACT

  • How to Empathize
  • Learning To respond Effectively
  • Solution Focused By Remaining Neutral
5.30

End of Day 1

DAY 2
2:00

COMMUNICATING ASSERTIVELY WITH DIFFICULT PEOPLE

  • The Right Mindset to Handle Difficult People
  • 3 Secrets of Dealing with Difficult People
  • “Neutralizing” Difficult People
3.45

MANAGING DIFFICULT SITUATIONS

  • Staying Positive and Setting Objectives
  • Identifying the Right Motivation
  • Coaching Difficult People
  • Managing Criticism Effectively
 

ACTION PLAN

5.30

End of Course