Crisis & Risk Management

21-22 Dec, 2020, Webinar Classroom Training

IPA Training is Registered with

Learn from the Best

MR. ANDREW CHEAH has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Key Performance Indicators (KPI) AND Key Results Area (KRA), Lean, QC Tools, VSM, 8D Problem Solving, Performance Management, Productivity Improvement, Behavioural Change, and Critical & Creative Thinking.

 

Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam.

 

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • What Is Crisis Management?
  • Formulation Of A Crisis Communication Plan
  • Crisis Leadership
  • Importance & Application Of Risk Management (RM)
  • The Dimensions Of Risk Management (RM)
  • Risk Management (RM) Exercise
  • Risk & Crisis Management – Where Do We Go From Here
OVERVIEW
It is inevitable that each of us will be affected by a crisis at one time or another. Virtually no organization - irrespective of its size, nature of business or location - is immune from a crisis situation. Emergencies can arise at any time and from many causes. As time is of the essence in managing crisis, this course combines the twin pillars of managing crisis and risk management.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Acquiring An Eye For The Symptoms & Causes Of Crises, And Learning On How To Handle Them.
  2. Critically Examining A Few Selected Crisis Case Studies To Learn About Effective vs. Ineffective Ways
  3. Handling A Crisis Situation.
  4. Improving Your Risk Management Skills.
  5. Anticipating Problems.
  6. Reducing The Likeliness That Organization May Suffer Huge Losses.
  7. Improving Yourself Professionally.
WHO SHOULD ATTEND
Managers, Heads Of Departments, Executives and Officers Who Want To Learn About Effectively Managing Crisis And Risky Situations.
METHODOLOGY: METAPHORIC AND LEARNING-BY-DOING APPROACH

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

 

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
DAY 1
2.00

WHAT IS CRISIS MANAGEMENT?

  • What Is Crisis
  • Examples Of Types Of Crisis
 

FORMULATION OF A CRISIS COMMUNICATION PLAN

  • Develop A Practical Plan To Respond Effectively To Any Crisis
  • Understand The Information Needs Of Different Groups Of Stakeholders (Students, Staff, Authorities, The Public And The Media)
  • Understand What Information Will Be Needed To Plan Ahead
  • Know What Needs To Be Said By Whom And When
3.45

CRISIS LEADERSHIP

  • Taking Command And Control Of The Crisis Situation
  • Effective Decision Making
  • Crisis Delegation And Problem Solving
  • Time Management, Situation Assessment Response Priorities
  • Team Development And Motivation
1:00 Lunch
5.30

End of Day 1

DAY 2
2.00

IMPORTANCE & APPLICATION OF RISK MANAGEMENT (RM)

 

THE DIMENSIONS OF RISK MANAGEMENT (RM)

3.45

RISK MANAGEMENT (RM) EXERCISE

  RISK & CRISIS MANAGEMENT – WHERE DO WE GO FROM HERE
5.30

End of Course