Crisis & Risk Management

21-22 Dec, 2020, Webinar Classroom Training

IPA Training is Registered with

Venue Details

Webinar Classroom Training


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • What Is Crisis Management?
  • Formulation Of A Crisis Communication Plan
  • Crisis Leadership
  • Importance & Application Of Risk Management (RM)
  • The Dimensions Of Risk Management (RM)
  • Risk Management (RM) Exercise
  • Risk & Crisis Management – Where Do We Go From Here
OVERVIEW
It is inevitable that each of us will be affected by a crisis at one time or another. Virtually no organization - irrespective of its size, nature of business or location - is immune from a crisis situation. Emergencies can arise at any time and from many causes. As time is of the essence in managing crisis, this course combines the twin pillars of managing crisis and risk management.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Acquiring An Eye For The Symptoms & Causes Of Crises, And Learning On How To Handle Them.
  2. Critically Examining A Few Selected Crisis Case Studies To Learn About Effective vs. Ineffective Ways
  3. Handling A Crisis Situation.
  4. Improving Your Risk Management Skills.
  5. Anticipating Problems.
  6. Reducing The Likeliness That Organization May Suffer Huge Losses.
  7. Improving Yourself Professionally.
WHO SHOULD ATTEND
Managers, Heads Of Departments, Executives and Officers Who Want To Learn About Effectively Managing Crisis And Risky Situations.
METHODOLOGY: METAPHORIC AND LEARNING-BY-DOING APPROACH

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

 

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
DAY 1
2.00

WHAT IS CRISIS MANAGEMENT?

  • What Is Crisis
  • Examples Of Types Of Crisis
 

FORMULATION OF A CRISIS COMMUNICATION PLAN

  • Develop A Practical Plan To Respond Effectively To Any Crisis
  • Understand The Information Needs Of Different Groups Of Stakeholders (Students, Staff, Authorities, The Public And The Media)
  • Understand What Information Will Be Needed To Plan Ahead
  • Know What Needs To Be Said By Whom And When
3.45

CRISIS LEADERSHIP

  • Taking Command And Control Of The Crisis Situation
  • Effective Decision Making
  • Crisis Delegation And Problem Solving
  • Time Management, Situation Assessment Response Priorities
  • Team Development And Motivation
1:00 Lunch
5.30

End of Day 1

DAY 2
2.00

IMPORTANCE & APPLICATION OF RISK MANAGEMENT (RM)

 

THE DIMENSIONS OF RISK MANAGEMENT (RM)

3.45

RISK MANAGEMENT (RM) EXERCISE

  RISK & CRISIS MANAGEMENT – WHERE DO WE GO FROM HERE
5.30

End of Course