Communicating Confidently & Projecting Your Professional Image At Work

22 Mar, 2021, Webinar Classroom Training

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Learn from the Best

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years of experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development, and many other Administrative Skills enhancement programs.

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” program for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Understanding The Way You Communicate Now
  • Analyze Your Current Challenges
  • The 3 Secrets Of Effective Communication
  • The Right Way To Communicate At All Times
  • How To Set Positive Attitude?
OBJECTIVES

Effective communication tactics can help us to manage people at work by reducing conflict, stress and emotions. It can be also used to manage and supervise difficult people and customers to maintain a professional relationship.

In this 1-day course, you will also discover how to accept and give criticism constructively. You will also learn how to have a right mindset to enhance interpersonal relationship with others.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  • Communicating your needs more clearly to others.
  • Learning how body language can enhance your personality.
  • Handling criticisms more positively.
  • Projecting a more positive and professional image at work.
  • Discovering different levels of listening and how to use it effectively.
WHO SHOULD ATTEND
Receptionist, Clerical, Secretaries, Supervisors, Office Administrators, Marketing-sales / IT / Call Centers / Accounts /Operational / Technical support / Engineers, Officers, Executives and Asst Managers
METHODOLOGY
This is a practical workshop with many hands on activities to allow participants to experience what they learn first. Some of the methodologies used are:
  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
COURSE CONTENT
9:00

UNDERSTANDING THE WAY YOU COMMUNICATE NOW

  • Words and Image That We Have Created
  • What Influences Our Communicative Style?
10.45

ANALYZE YOUR CURRENT CHALLENGES

  • What Are the Current Challenges?
  • Understanding the Opposite Mindset
  • Playing Role According to Job Scope: Current Issues
12.00

THE 3 SECRETS OF EFFECTIVE COMMUNICATION

  • Choice of Words
  • Adjusting Your Tone
  • Your Silent Signals
1:00 Lunch
2:00

THE RIGHT WAY TO COMMUNICATE AT ALL TIMES

  • Communicating Based on Important Values
  • How to Project Professional Image?
3:45

HOW TO SET POSITIVE ATTITUDE?

  • Tips to Manage Emotion
  • The Right Way of Giving and Accepting Criticism
  • Learn to Listen Empathically
5:00 End of Course