• Changing Role Of Secretary Today
  
• Key Competencies Of A Secretary
  
• How Secretaries Can Project The Right Image
  
• Adopting To Professsional Work Culture

The role of the Secretary has vastly evolved in the 21st century. They play a more prominent role in carrying out their task and indirectly involved in many other crucial activities of the inter-related departments in the organization.

This course will focus on Developing Secretaries and Office Professionals to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization. You will also discover how to manage your task, bosses and others more effectively.

1. Describe what are your new roles as Secretaries
   
2. Identify your current abilities to become a star performer
   
3. Learning many tips and tricks to accomplish your task efficiently
   
4. Identify your important core competencies as Secretaries
   
5. Knowing how to manage bosses and reduce their stress
   
6. Learning how to smooth your talk thru appointments and telephone conversations
   
7. Managing meetings efficiently

This is a practical workshop with many hands-on activities to allow participants to experience what they learn first. Some of the methodologies used are:

• Knowledge sharing
  
• Problem analysis
  
• Case study
  
• Breakout rooms
  
• Online tools