Attitude, Behaviour, & Change

24 Mar, 2021, Webinar Classroom Training

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Learn from the Best

MR. ANDREW CHEAH has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioural change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

OVERVIEW
As the only thing which remains constant today is change, a major challenge for any organization is to manage change in order to remain competitive & to survive in today’s ever changing business world. No organization will want to be a dinosaur in a museum, or end up as an academic case study of company failures for business and management students.

Organizations need to focus on this human aspect amidst all these changes. What are the consequences of NOT changing? Are the employees and management too comfortable in their own environment?

How does the behaviors and attitude relate to change?

This course has been designed with the aims to answer these questions, and highlight the importance of “ABC” in enhancement the individuals & organizations.

INTRODUCTION
 
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Handling ABC effectively with standards and framework.
  2. Seamlessly enabling change to be embraced and accepted rather than resisted.
  3. Reducing stress and pressure by improving personal, departmental, and organizational performance.
  4. Picking up your own leadership strengths and weaknesses in enhancing performance.
  5. Becoming an agent of change and a real good role model people look up to.
WHO SHOULD ATTEND
This is intended for all levels of personnel from all departments, organizations & industries – for the simple reason that ABC affects all, including anyone who is interested to enhance better management of ABC.
METHODOLOGY

The course will be delivering through a combination of Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
COURSE CONTENT
9:00

INTRODUCTION 

  • Why Is It Important To Establish Company Values, Attitude, and Behaviours?
  • Discussion Case: Hot Dog Case
  • Video Session: Vietnam Traffic Light Video
  • Discussion (Open Or Breakout Room)
10.45

ATTITUDE, BEHAVIOURS, & CHANGE 

  • The Directional Approach
  • Influence: A to B, Or B to A?
  • Case Discussion
  • Which Is Under Your Control?
1:00 Lunch
2:00

BEHAVIOUR & ATTITUDES 

  • Is Behavior Predictable
  • Can It Be Controlled?
  • How?
  • Methodology
  • Case
3:45

INTRODUCTION TO CHANGE 

  • The Colour Naming Exercise
  • How To Handle Change
  • Zone Of Stability
  • Case
  • Benefit Approach
  • Case
  • Comfort-Learning-Fear Zones
  • Case
  SUMMARY & CONCLUSION
5:00 End of Course