Attitude, Behaviour, & Change

24 Mar, 2021, Webinar Classroom Training

IPA Training is Registered with

Venue Details

Webinar Classroom Training


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

OVERVIEW
As the only thing which remains constant today is change, a major challenge for any organization is to manage change in order to remain competitive & to survive in today’s ever changing business world. No organization will want to be a dinosaur in a museum, or end up as an academic case study of company failures for business and management students.

Organizations need to focus on this human aspect amidst all these changes. What are the consequences of NOT changing? Are the employees and management too comfortable in their own environment?

How does the behaviors and attitude relate to change?

This course has been designed with the aims to answer these questions, and highlight the importance of “ABC” in enhancement the individuals & organizations.

INTRODUCTION
 
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Handling ABC effectively with standards and framework.
  2. Seamlessly enabling change to be embraced and accepted rather than resisted.
  3. Reducing stress and pressure by improving personal, departmental, and organizational performance.
  4. Picking up your own leadership strengths and weaknesses in enhancing performance.
  5. Becoming an agent of change and a real good role model people look up to.
WHO SHOULD ATTEND
This is intended for all levels of personnel from all departments, organizations & industries – for the simple reason that ABC affects all, including anyone who is interested to enhance better management of ABC.
METHODOLOGY

The course will be delivering through a combination of Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
COURSE CONTENT
9:00

INTRODUCTION 

  • Why Is It Important To Establish Company Values, Attitude, and Behaviours?
  • Discussion Case: Hot Dog Case
  • Video Session: Vietnam Traffic Light Video
  • Discussion (Open Or Breakout Room)
10.45

ATTITUDE, BEHAVIOURS, & CHANGE 

  • The Directional Approach
  • Influence: A to B, Or B to A?
  • Case Discussion
  • Which Is Under Your Control?
1:00 Lunch
2:00

BEHAVIOUR & ATTITUDES 

  • Is Behavior Predictable
  • Can It Be Controlled?
  • How?
  • Methodology
  • Case
3:45

INTRODUCTION TO CHANGE 

  • The Colour Naming Exercise
  • How To Handle Change
  • Zone Of Stability
  • Case
  • Benefit Approach
  • Case
  • Comfort-Learning-Fear Zones
  • Case
  SUMMARY & CONCLUSION
5:00 End of Course