Leading with Questions - How to Find the Right Solutions by Asking the Right Questions

31 Mar, 2021, Webinar Classroom Training

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MR. ANDREW CHEAH has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioural change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

OVERVIEW

Many of us may be good at telling or saying things, or giving instructions, and this is fine if we are effective in handling personal or work affairs.

 

However, it would be great if we give ourselves the opportunity to also acquire skills on the other side of telling – ASKING. What’s the difference? Why do we seriously need to ask great questions?

 

This course intends to show the advantages of asking great questions, structuralizing the questioning techniques, hence resulting in your enhanced level of effectiveness!

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Increasing personal and organizational effectiveness
  2. Building better interpersonal relationships
  3. Avoiding making wrong decisions
  4. Learning to be more innovative and creative
  5. Improving teamwork and morale
  6. Becoming a better leader
  7. Being a role model to others
  8. Asking great questions in structured manners
  9. Achieving your goals
WHO SHOULD ATTEND
Designed for participants from all levels, backgrounds, and industries
METHODOLOGY
Discussion, interactive activities, breakout rooms, cases, group debate, presentation, videos/pictures, role plays.
COURSE CONTENT
9:00

INTRODUCTION

  • Activity, Discussion of an All-in-one Case: bad decisions, wrong leadership, poor interpersonal relationship, can’t think out of a box – disastrous outcome
  • Why questions?
  • Discussion (open or breakout room)
10.45

QUESTION STRUCTURE 1: QUESTIONS RELATED TO LEADERSHIP AND MANAGERIAL COMPETENCIES

  • Activity: Case on leadership
  • Question on alignment (with case)
  • Question on styles (with case)
  • Mini summary, applying in your situation
12.00

QUESTION STRUCTURE 2: QUESTIONS RELATED TO CRITICAL THINKING AND DECISION MAKING

  • Activity: Case on decision making
  • Question on data, objective information (with case)
  • Mini summary, applying in your situation
1:00 Lunch
2.00

QUESTION STRUCTURE 3: QUESTIONS RELATED TO INNOVATION & CREATIVITY

  • Activity: Case/s on innovation & creativity
  • Question on creativity type 1 (with case)
  • Question on creativity type 2 (with case)
  • Mini summary, applying in your situation
3.45

QUESTION STRUCTURE 4: QUESTIONS RELATED TO INTERPERSONAL RELATIONSHIPS

  • Activity: Case on interpersonal relationship
  • Question on behaviors (with case)
  • Question on listening skills (with case)
  • Mini summary, applying in your situation
 

SUMMARY & CONCLUSION

5:00 End of Course