Excuse me, can you please…? Writing Minutes of Meeting

15 Apr, 2021, Webinar Classroom Training

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Learn from the Best

SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program.

 

She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Meeting Notice & Agenda
  • Prepare Yourself
  • Take Notes Effectively
  • Type and Finalize the Minutes
  • Taking Dictation
OBJECTIVES
  1. Expect the unexpected before, during and after the meeting and handling them in a professional manner
  2. Understand the importance of meeting notice and agenda for a successful meeting
  3. Lessen the fear of taking minutes by knowing what is required and what is expected
  4. Listen actively during meeting and identify what is the relevant and irrelevant information
  5. Interject with politeness to clarify key information
  6. Put it onto papers: format, edit and proofread: spelling, punctuation marks and grammar
WHO SHOULD ATTEND
All level of staff. This course is particularly suitable for those who write regularly at work and business. Improved skills will enhance ability to achieve company’s objectives in a shorter time.
METHODOLOGY

Quiz, slide share, brainstorm, discussion and lecture

COURSE OUTLINE
9:00

MEETING NOTICE & AGENDA

  • Check on participants’ availability
  • Set date, time, venue
  • Set topics of discussion - agenda
  • Issue notice & agenda - format
  • Tools to disseminate information
  • Remind participants on meeting
10.30

PREPARE YOURSELF

  • Tools and materials required for the meeting
  • Form an understanding with the chairperson before and during meeting
11.30

TAKE NOTES EFFECTIVELY

  • Understand the type of meeting and the requirements for the meeting
  • Listen actively to main points and actions to be taken
  • Differentiate between relevant and irrelevant information
  • Interject and clarify key points professionally and confidently
1.00 Lunch
2:00

TYPE AND FINALIZE THE MINUTES

  • Use simple language for clarity and accuracy
  • Reader friendly: sectionalize or paragraphing your contents
  • Present points in a specific and focused manner
  • Use of bullet points, tables and attachments
  • Finalize by checking, proofread and edit: spelling, grammar, punctuation
3.45

TAKING DICTATION

  • Drills and exercises
  • Listen to dictation
  • Listen to audio tape
5.00 End of Course