Effective Communication Towards Efficient Problem Solving & Decision Making (PSDM)

31 May, 2021, Webinar Classroom Training

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MR. ANDREW CHEAH has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, 8D Problem Solving, performance management, productivity improvement, behavioural change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University Of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Define The Problem
  • How To Assess Current Situation?
  • Cause Analysis
  • Solution
  • Standardization
  • Summary & Moving Forward
COURSE OBJECTIVE

Problem solving is a major challenge for any organization.

 

This course has been specially designed to lead participants to effectively communicate, appraise, examine and diagnose systematically a problem situation and to generate actions utilizing analytical tools, using decision making skills which is a major part of this process.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Solving problems and preventing recurrence of those problems.
  2. Understanding Standard problem-solving methodology.
  3. Communicating effectively throughout your problem- solving project.
  4. Providing a common communication language and approach to solving problems.
  5. Using a data-based approach to ensure problems are correctly identified and eliminated.
  6. Enhancing decision making skills.
  7. Linking effective communication to efficient PSDM.
WHO SHOULD ATTEND
The course is suitable for those who are involved in problem solving situations, such as Executive, Supervisory Level Staff and above.
METHODOLOGY
The course will be delivering through a combination of Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.


Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
COURSE CONTENT
9:00

INTRODUCTION

  • How Communication Can Mess Up Problem Solving & Decision Making
  • Case
 

DEFINE THE PROBLEM

  • Identify The Problem And The Importance Of Working On It
  • Communication Point + Workshop
10.45

HOW TO ASSESS CURRENT SITUATION?

  • sts Today
  • Communication Point + Workshop
12.00

CAUSE ANALYSIS

  • Identify & Verify The Root Causes Of The Problem.
  • Communication Point + Workshop
1:00 Lunch
2:00

SOLUTION

  • Develop Plan To Eliminate The Root Cause Of The Problem / Situation
  • Communication Point + Workshop
3:45

STANDARDIZATION

  • Modify Process/System To Ensure That The Improvements Are Sustained Over Time
  • Communication Point + Workshop
 

SUMMARY & MOVING FORWARD

  • How Effective Communication Helps In Efficient PSDM
5:00 End of Course