Effective Communication Towards Efficient Problem Solving & Decision Making (PSDM)

31 May, 2021, Webinar Classroom Training

IPA Training is Registered with

Venue Details

Webinar Classroom Training


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Introduction
  • Define The Problem
  • How To Assess Current Situation?
  • Cause Analysis
  • Solution
  • Standardization
  • Summary & Moving Forward
COURSE OBJECTIVE

Problem solving is a major challenge for any organization.

 

This course has been specially designed to lead participants to effectively communicate, appraise, examine and diagnose systematically a problem situation and to generate actions utilizing analytical tools, using decision making skills which is a major part of this process.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Solving problems and preventing recurrence of those problems.
  2. Understanding Standard problem-solving methodology.
  3. Communicating effectively throughout your problem- solving project.
  4. Providing a common communication language and approach to solving problems.
  5. Using a data-based approach to ensure problems are correctly identified and eliminated.
  6. Enhancing decision making skills.
  7. Linking effective communication to efficient PSDM.
WHO SHOULD ATTEND
The course is suitable for those who are involved in problem solving situations, such as Executive, Supervisory Level Staff and above.
METHODOLOGY
The course will be delivering through a combination of Learning-By-Doing approach, whereas the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.


Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies / industries
  • Video presentation
COURSE CONTENT
9:00

INTRODUCTION

  • How Communication Can Mess Up Problem Solving & Decision Making
  • Case
 

DEFINE THE PROBLEM

  • Identify The Problem And The Importance Of Working On It
  • Communication Point + Workshop
10.45

HOW TO ASSESS CURRENT SITUATION?

  • sts Today
  • Communication Point + Workshop
12.00

CAUSE ANALYSIS

  • Identify & Verify The Root Causes Of The Problem.
  • Communication Point + Workshop
1:00 Lunch
2:00

SOLUTION

  • Develop Plan To Eliminate The Root Cause Of The Problem / Situation
  • Communication Point + Workshop
3:45

STANDARDIZATION

  • Modify Process/System To Ensure That The Improvements Are Sustained Over Time
  • Communication Point + Workshop
 

SUMMARY & MOVING FORWARD

  • How Effective Communication Helps In Efficient PSDM
5:00 End of Course