Get to the Point! Email Writing Made Easy

27 May, 2021, Webinar Classroom Training

IPA Training is Registered with

Learn from the Best

SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program.

 

She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

Webinar Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction and Briefing
  • Fundamentals of Effective Writing Skills • Latest Trend in Business Writing
  • Parts Email: Format
  • Four Points Structure & Phrases to Use
  • Communicate with Right Language
  • Proofread and Edit
  • Writing an Effective Email: Activities
OBJECTIVE

Messages are flying across from many directions at a higher speed and it will keep on getting faster. They come in many forms, and how do we decide what are the key messages and how do we respond? How do we write to hit that bullseye and get on to the next agenda?

 

Writing has in fact become easier. This course looks into the latest method of writing, format, choice of words, sentence structure, punctuation, spelling and grammar.

 

Learn to use the KISS (Keep It Short & Simple) principle and who knows, you might just enjoy writing!

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding and applying latest trends in writing skills and format
  2. Planning and preparing focusing on the core message and reply in a professional manner
  3. Selecting proper words to get positive results
  4. Proofreading and editing on grammar, punctuation, spelling, choice of words and sentence structure
  5. Learning to write effective email
WHO SHOULD ATTEND
All levels of staff. This course is particularly suitable for those who write regularly at work and business. Improved skills will enhance ability to achieve company’s objectives in a shorter time.
METHODOLOGY

Interactive Lectures, Quiz, Slide Share, Brainstorming and Discussions

COURSE OUTLINE
9.00

FUNDAMENTALS OF EFFECTIVE WRITING SKILLS

  • Audience: who are they and what do they want to know?
  • Objectives: identify key messages and what do you want the outcome to be?
  • Planning: decide what to say, in what order and what to leave out
  • Structure: introduction, body and closing
  • Tone: formality and friendliness, courteous, natural and sincere
  • Style: KISS principle
10..

LATEST TREND IN BUSINESS WRITING

  • Open punctuation, margin
  • KISS - Keep it Short and Simple concept
  • New expressions
11.00

PARTS EMAIL: FORMAT

  • To, cc, bcc
  • Subject
  • Salutation
  • Complimentary close
  • Name of sender and designation
  • Enclosures
12.00

FOUR POINTS STRUCTURE & PHRASES TO USE

  • Introduction
  • Details
  • Action/Response
  • Close
1.00 Lunch
2.00

COMMUNICATE WITH RIGHT LANGUAGE

  • Old Fashion Expressions – phrases to avoid
  • Useful Expressions – phrases to use
  • Active vs Passive voice
  • Positive tone and words
 

PROOFREAD AND EDIT

  • Choice of words
  • Sentence structure
  • Grammar
  • Punctuation
3.45

WRITING AN EFFECTIVE EMAIL: ACTIVITIES

  • Identify key messages and respond accordingly
    ~ Provide/Request Information
    ~ Provide/Request Decision
    ~ Provide/Request Action
5.00 End of Course