Excellent Communication Skills

25-26 Aug, 2021, Pullman Kuala Lumpur Bangsar

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Learn from the Best

Carol Chiam a.k.a. O.K. Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s Customer Service Skills courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings earlier on.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Customer Focus Management courses, she is a popular and seasoned trainer in sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

“Knowledge is no power but Application is.”

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya Tower 3, 59200 Kuala Lumpur,
Phone : 03 22981888
Fax : 03 22981999

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Significance Of Advanced Communication Skills
  • Strategic Thinking And Reasoning
  • Speaking Conversationally In Discussions
  • Advanced Interpersonal Skills
  • Dealing With Difficult Conversations
  • Presenting Your Ideas Convincingly
  • Developing Public Speaking Skills For Better Connection In Group Meetings
  • Creating Impact With Story Telling Skills
  • Reporting Impressively
  • Influencing Superiors & Decision Makers
  • Negotiation Skills
  • Effective Email Writing For Securing Fast Response
  • Making Proposals Well Accepted
  • Board Paper Writing
OVERVIEW

Develop excellent communication skills for daily successful executive discussions with your staff, bosses, important customers and decision makers.

 

Executive communications happen daily in any organisation. Failure in any executive discussion will create not only bad impression but lose respect and confidence from your own staff, bosses and important customers.

 

An executive communication is different from an ordinary communication. It is an advanced communication where decisions will be made or important policies will be discussed before implementation. Creating a good impression is no longer an option but a must to gain confidence from the higher level and decision makers

 

Develop excellent communication skills for building you into an interesting and persuasive speaker to inspire your team and decision makers. It will help you to get more co-operation and respect from other team mates and superiors. Executives, Supervisors and HODs will be able to get more approvals and expected results with their convincing skills.

 

Inspire your team and Management with advanced communication skills. Get more results through your enhanced influencing skills.

 

These advanced communication skills are no longer options but are must have abilities to sharpen competencies of executives, supervisors and HODs. Executives, Supervisors and HODs can unleash their potentials with these skills. They can become more assertive and convincing.

 

This course helps executives, supervisors and HODs to be more capable of carrying themselves in various communications successfully, getting the best results they want.

OBJECTIVES
  1. Getting The Best Results Out Of Communication
  2. Inspiring Your Own Staff, Bosses And Decision Makers At Work
  3. Getting Prompt Approvals From Bosses And Decision Makers
  4. Giving Clear Information And Instructions To Staff For Fast Execution Of Tasks
  5. Displaying Professionalism In Executive Communication With C-Level
  6. Achieving Company’s Goals In A Shorter Time With Acquired Abilities
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Being Able To Present Information And Giving Instructions With Confidence
  2. Raising Your Confidence Level In Any Executive Communication With Bosses And Decision Makers
  3. Upholding Professionalism In All Executive Communications
  4. Becoming A Better Communicator In Giving Clear Information And Well Understood
  5. Being More Capable In Influencing Staff, Superiors And Customers
  6. Being Able To Execute Functions And Implementations
  
DAY 1
9:00 SIGNIFICANCE OF EXCELLENT COMMUNICATION SKILLS
  • Effective interaction with higher levels of people or decision makers
  • To inspire staff under one’s supervision
  • To develop more confidence in any executive communications
  • To obtain more results in execution communications
  • Building stronger relationships with bosses and decision makers
  • Getting clearer messages across in internal and external communications
10:45 STRATEGIC THINKING AND REASONING
  • Thinking logically before communicating effectively
  • Having an open heart in executive communication
  • Exercising empathy in all situations
  SPEAKING CONVERSATIONALLY IN DISCUSSIONS
  • Making a difference with verbal and non-verbal techniques
  • Tonality and pace play vital roles in effective communications
  • Right choice of words build relations
  • Asking open ended questions that will not bore your listeners
  • Walk the talk at all times
  • How you speak matters!
12:00 ADVANCED INTERPERSONAL SKILLS
  • Mastering the art of conflict resolution
  • Trouble shooting problems for work harmony and lesser complaints
  • Managing emotions : your own and the others
  • Approachable disposition to inspire others
1:00 Lunch

2:00 DEALING WITH DIFFICULT CONVERSATIONS
  • Handling different types of people : rude, angry and unreasonable
  • Develop emotional intelligence to understand human
  PRESENTING YOUR IDEAS CONVINCINGLY
  • Present like “ Pro” to captivate your listeners
  • Know what you are presenting
  • Get prepared : 3 Rs
  • Carry yourself well when presenting
  • Equip with good language proficiency
3:45 DEVELOPING PUBLIC SPEAKING SKILLS FOR BETTER CONNECTION IN GROUP MEETINGS
  • Overcoming fears
  • Creating impact with “C.A.S.H.”
  • Inviting and limiting questions.
  • What to do when there is a flaw?
5:00 End of Day 1
DAY 2
9:00 CREATING IMPACT WITH STORY TELLING SKILLS
  • Convincing your bosses and decision makers
  • Showing credibility with short and simple stories
  • Making your story interesting to captivate audience for final acceptance
10:45 REPORTING IMPRESSIVELY
  • Writing impressive reports for acceptance by bosses and decision makers
  • Ensuring important elements are included : 30 Second Influencer & Paragraph Power
  • Reporting professionally
  INFLUENCING SUPERIORS & DECISION MAKERS
  • Logical reasoning
  • Using compelling tone
  • Assertiveness
  • Showing proofs
  • Making full use of “Influencing” principles
12.00 NEGOTIATION SKILLS
  • Exploring some common negotiation strategies in internal and external meetings
1:00 Lunch

2:00 EFFECTIVE EMAIL WRITING FOR SECURING FAST RESPONSE
  • Writing effective emails
  • What to avoid in writing emails?
  • Using the right format for right emails to gain respect and trust
  MAKING PROPOSALS WELL ACCEPTED
  • How to write a winning proposal for acceptance?
  • What are the “Dos &Don’ts” in proposal writing?
  • Making use of “Be Nice” theory in all proposals
3:45 BOARD PAPER WRITING
  • Writing effective board papers with a few writing tips
5:00 End of Course
WHO SHOULD ATTEND

Executives, Supervisors, HODs requiring advanced communication skills for daily communicating, executing functions and leading effectively. Officers who are not always successful in executive communications with their higher level and important customers. All those who aim to get the best results out of communication.

METHODOLOGY
  • Interactive Lectures & Full Participation is required to make the training more energised.
  • Role Plays
  • Case Studies
  • Team Activities
  • Power Point Presentations