Business Writing That Works

23-24 Nov, 2021, Virtual Classroom Training

IPA Training is Registered with

Learn from the Best

  

JULIA LAI ABDULLAH
 

  • Certified Master Trainer (Institute of New York Master Trainers), USA
  • Certified PSMB Trainer (Malaysia)
  • Certified Prior Learning Assessor (UK)
  • Certified Experiential Activity-Based Trainer, USA
  • Certified Workplace Big Five Profiling, USA
  • Certified (ESOL) English for Speakers of Other Languages Trainer, UK
  • Certified OJT Trainer (NPC) Singapore
  • Certified Administrative Professional (CAP - IAAP, USA)
  • IAM Diploma (UK)
  • LCCI Sales & Selling Management Diploma (UK)
  • Bachelor of Arts in Humanities, Australia

Julia Lai Abdullah is an experienced development and training specialist for 25 years. She has consulted with organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her class. Her excellent communication skill, easy-going and motivational style has helped to energize and motivate her participants to effectively participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants to surpass their potential, and have coached thousands of executives and teams to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.

Julia’s knowledge, tasks and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness and innovation.

Julia’s popular courses include Advanced Innovation Strategy for Leaders, Smart Thinker & Problem Solver, Creativity and Innovation at the Verge, A Leader in Leadership, Deadliest Time Warrior, Professional Patient Care, Team Alignment: Customer-Centric Focus, Customer Service Mindset, Customers Management Strategy, Business English Communication Level 1 to 3, POWER-UP! Interpersonal Skills, People Performance Management, Emotional Intelligence In Practice, Mastering the 8-Star Competencies of a Manager, Dynamic & Achievable Performance Leadership, Rock Your Presentation, WTR: Who is the Ringmaster: Transforming Leaders into Game Changers, The ‘Brix’ Series (MTa): Leadership, Teamwork, Problem Solving, Business Priorities, Personal Excellence through Experiential Learning.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Get Your Point Across In One Minute or Less
  • Module 2: Presenting Dynamic Writing
  • Module 3: Writing Short Reports & Proposals
  • Module 4: The Minute-Taker’s Workshop
INTRODUCTION

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work and with practice you can feel more confident about your own writing.

 

This course will give participants the tools to become better writers. A One-Stop training with a dynamic approach to writing winning letters, emails, short reports, proposals and minutes.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding value of good written communication via emails and all the bases of correspondence creation: letters, memos, reports, proposals and minutes.
  2. Knowing how to write and proofread your work so it is clear, concise, complete, and correct.
  3. Improving your sentence structure and grammar.
  4. Being aware of the Screws, Nuts and Bolts of effective and persuasive writings.
  5. Exploring the relationship between you and your readers in order to choose the appropriate medium, style and tone of voice that best conveys your point of view.
  6. Creating a draft swiftly with a focus on content.
  7. Changing your perspective and look at your work as if you were receiving it.
  8. Preparing reports and proposals that inform, persuade, and provide information.
  9. Being an efficient minute-taker in any type of meeting.
  10. Polishing your document so that it becomes more powerful.
WHO SHOULD ATTEND
Managers, Executives, Supervisors, Team Leads
METHODOLOGY
Interactive lectures, Guided Knowledge Sharing, Practice Exercises and Feedback Session
DAY 1
9:00

MODULE 1: GET YOUR POINT ACROSS IN ONE MINUTE OR LESS

  • Planning tool for reader analysis: Worksheet 1
  • Planning tool for letters, memos via email: Worksheet 2
  • Planning tool for short reports: Worksheet 3
  • Starting to Write
    o Purpose statement
    o Write to the reader(s)
    o Watch for the opening words of your correspondence
    o Being (tone)
    o Use the reader’s name
    o Avoid condescending words
    o Be polite
    o Smooth over awkward refusals with kind words
    o Sell your message – Accentuate the positive; Use short, informal sentences
    o Active voice rather than passive
    o Always explain benefits to your readers
    o Put “sell” into everything you write
    o Push, don’t pull, your readers

    Writing Exercises & Practical Application


1:00 Lunch
2:00

MODULE 2: PRESENTING DYNAMIC WRITING

  • Understanding Your Reader: ‘4Ps’
  • Personality (Give & Receive Information)
  • Prejudice (Experience, Beliefs & Attitudes)
  • Pressures (Content)
  • Position (Where They Stand)
  • PERSONALITY – Write To The Reader: Audience
    o Analyzer (Facts)
    o Organizer (Process)
    o Sensor (Relationship)
    o Explorer (Opportunity)
  • Exercise
    Compare Four Letters (Targeting A Different Audience)
5:00 End of Course
DAY 2
9:00

MODULE 3: WRITING SHORT REPORTS & PROPOSALS

  • Four Stages of Report Writing
    o Investigating
    o Planning
    o Writing
    o Revising
  • Format & Style
    o Brief introduction to organizing a report
    o Charts and Graphs
  • The Proposal
    o How writing a proposal is different from writing a report
    o Ten steps to successful proposal writing
  • Practical Application


1:00 Lunch
2:00

MODULE 4: THE MINUTE - TAKER’S WORKSHOP

  • Role & Skills of a Minute Taker
    o Explore common problems and solutions in Minutes taking
    o Three key skills of a minute-taker: ability to listen, critical
    thinking skills and organization techniques
  • Meeting Agreements
    o What are meeting agreements: Three templates to customize
  • Minutes Styles & What to record
    o Three types of Minutes: formal, informal, and action
    o Sieve through the brass, bronze and retain the gold
  • The Minute Book (Folder)
    o How to build and maintain a minute book/folder
5:00 End of Course