Developing Star Performing Secretaries, Office Professionals & Administrators

26 Oct, 2021, Virtual Classroom Training

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Learn from the Best

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years of experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development, and many other Administrative Skills enhancement programs.

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” program for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Michelle,
M - 019 363 7822
michelle@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Changing Role Of Secretary Today
  • Key Competencies Of A Secretary
  • How Secretaries Can Project The Right Image
  • Adopting To Professsional Work Culture
COURSE OBJECTIVE

The role of the Secretary has vastly evolved in the 21st century. They play a more prominent role in carrying out their task and indirectly involved in many other crucial activities of the inter-related departments in the organization.

 

This course will focus on Developing Secretaries and Office Professionals to become self-directed performers with the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization. You will also discover how to manage your task, bosses and others more effectively.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Discovering what are your new roles as Secretaries
  2. Analyzing your current abilities to become a star performer
  3. Learning many tips and tricks to accomplish your task efficiently
  4. Understanding your important core competencies as Secretaries
  5. Knowing how to manage bosses and reduce their stress
  6. Learning how to smooth your talk thru appointments and telephone conversations
  7. Managing meetings efficiently
WHO SHOULD ATTEND
Designed for Secretaries, Personal Assistant, Executive Secretaries and Office Professionals
METHODOLOGY

This is a practical workshop with many hands-on activities to allow participants to experience what they learn first. Some of the methodologies used are:

  • Knowledge sharing
  • Problem analysis
  • Case study
  • Breakout rooms
  • Online tools
COURSE CONTENT
9:00

CHANGING ROLE OF SECRETARY TODAY

  • Understanding the New Concept In 21st Century
  • Primary Responsibilities
  • Identifying Ambiguous Additional Responsibilities
  • How to Act According to Your Role?
10.45

KEY COMPETENCIES OF A SECRETARY

  • Important Skills That Can Increase Your Current Productivity
  • How Much Competencies Contribute To KPI?
  • Remaining Calm and Handling Interruptions
1:00 Lunch
2:00

HOW SECRETARIES CAN PROJECT THE RIGHT IMAGE

  • Analyzing Strength and Weaknesses
  • Answering Calls and Greeting People
  • Handling Correspondence and Collating Reports
  • Keeping Bosses Updated with Reminders
3:45

ADOPTING TO PROFESSSIONAL WORK CULTURE

  • Maintaining Calendar and Appointments
  • Arranging Meetings and Preparing Agenda
  • Prioritizing Daily To-do List
  • Keeping Diary, Records and Expenses
5:00 End of Course