Effective Customers Credit Management & Debt Collection Strategies

08 Dec, 2021, Virtual Classroom Training

IPA Training is Registered with

Learn from the Best

TAN KOK TEE
DBA, MBA-Finance, FAIA, MIPA, MCCS, ACTIM,
International Accountant (UK),
Public Accountant (Aust.)
Certified Company Secretary.
HRDF Certified Trainer
Registered GST Agent.


 

MR. TAN KOK TEE has 40 years of working experience in Accounts & Financial, Strategic and General Management field. He has held a variety of leadership and senior management roles in various organizations, starting in the Accounts & Finance Department until CFO level and the last being Group Chief Executive Officer. More than half of these times were spent in the Manufacturing, Marketing & Distribution and Services organizations.

 

He is a Fellow member of the Association of International Accountants, UK; Member of the Institute of Public Accountants, Aust.; Certified Commercial Accountant, (M); Member of the Chartered Tax Institute of Malaysia; Member of the Malaysia Associations of Company Secretaries (M) and a Gold Mastery Holder in Reinventing Strategic Planning and Management from the Haines Centre for Strategic Management, sponsored by University of San Diego, USA.

 

He is also a Certified Trainer with PMSB’s (HRDF) Train The Trainer Certificate since 2009, a GST Agent registered with MOF & Holder of the GST MyGCAP certificate from RMCD and a Life Member of the Malaysian Institute of Directors.

 

Mr. Tan has been involved in Advisory, Training and Facilitation since beginning 2009. To-date he has conducted about 400 training workshops throughout Malaysia on topics on Budgeting & Cashflow Planning; GST; SST; Practical Accounting for Accounting Staffs; Reading, Analyzing and Interpreting Financial Statement; Accounting and Finance for Non-Finance Managers; Customers Credit Evaluations and Collection Strategies; Incoterms, LC Operations and Trade Financing; Reinventing the Strategic Planning and Management and Financial Statement Hands On Application to MBRS, for both in-house as well as public.

 

Among the organizations that Tan Kok Tee has been providing training for, include Government Authorities, Chamber of Commerce, Government Link Companies, Banks, Malaysian Institute of Accountants, Chartered Institute of Management Accountants, CPA Australia, Malaysian Institute of Chartered Secretaries and Administrators, Selangor State Human Resource Development Centre (SHRDC), Negeri Sembilan State Skills Development Centre (NSSDC), Penang Skill Development Centre (PSDC), NGOs and many others public training providers.

 

His other clients include Shin Yang Group, MIRI, Bintulu Port, Deleum Bhd., Boustead Plantation Bhd., Takahata, FBK Manufacturing, Brothers Industries, Integrated Logistics, Mega Logistics, Chung Hwa Picture Tubes, Ohara Melaka, Safran Aerospace, NEC Corp. of Malaysia, Kobe Precisions, Tecktronic & Sons Holdings, Julie’s Biscuits, Ornapaper Melaka, Sunway University, Sime Darby Properties, Lion Group and many more.

 

To-date Mr. Tan has trained more than 15,000 Executives. He combines a wide range of practical and hands-on training experience in lively and challenging interactive training sessions.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • A General Overview Of Why Credit Worthiness Evaluation And The Different Kind Of Risk.
  • Introduction Of The Credit Worthiness Model
  • Quantitative Evaluation Using More Than 20 Financial Ratios
  • Qualitative Evaluation
  • Securities
  • House Keeping And Planning Your Collection Missions
  • Collection Methods
OVERVIEW

Trade on credit is one of the Key Success Factors, especially in the Domestic Market. It is also very risky especially when collections could not be affected after the sales are being made. Worst still is when the customer goes “bust” or abscond and leave you not only lost in profits but also the principal cost of the goods and services sold.

 

Henceforth Customers Credit Worthiness Evaluation, Credit Management and Debt Collections, from planning to execution is vital and has been recognized as key areas in improving the cash flow. This course is to increase your skills managing in this important cash generating area.

 

It is therefore imperative for all those involved in sales and customers credit management to be aware of such risks and learn the mitigating steps up front.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Increasing your skills in Credit and Collection Management.
  2. Identifying the real issues and solutions in deriving your cash flow from your receivables.
  3. Mastering the process in your receivable management and collection action plans to generate cash internally.
WHO SHOULD ATTEND
  • Business Managers/Executives
  • Sales Managers, Executives, Administrators
  • Marketing Managers/Executives
  • Collection Executives
  • Credit Management / Control Personnel
  • Credit Analysts
  • Finance Executives
  • Recovery Officers
  • Accounting Dept. Personnel In Charge Of Credit And Collections
METHODOLOGY
  • Interactive Lectures, Participative and Active Group Discussions and Q & A Sessions
COURSE OUTLINE
9:00

A GENERAL OVERVIEW OF WHY CREDIT WORTHINESS EVALUATION AND THE DIFFERENT KIND OF RISK.

 

INTRODUCTION OF THE CREDIT WORTHINESS MODEL

10:45

QUANTITATIVE EVALUATION USING MORE THAN 20 FINANCIAL RATIOS

  • Vertical And Horizontal Analysis
  • Profitability Ratios
  • Liquidity Ratios & Solvency
  • Operating Efficiency Ratios
  • Stability / Bankruptcy Ratio
  • Credit Scores
12:00 QUALITATIVE EVALUATION:
  • Industry And Environmental Analysis Of Customers Industry.
  • Strategic Business Issues
1:00 Lunch
2:00

SECURITIES

 

HOUSE KEEPING AND PLANNING YOUR COLLECTION MISSIONS.

  • Delivery And Billings
  • Issues Handling
  • Statement Of Accounts / Ageing Reports
  • Target Identification And Planning
  • Problem Identification, Understanding And Mitigation
  • Objective Focus
  • Fair, Firm And Persistent
  • Empathy And Relationship Building.
  • Other Back Office Support
3:45

COLLECTION METHODS

  • Communication Skills: Telephone, Reminders
  • Personal Visits
  • IQ And EQ
  • Hitting The Right Person
  • Third Party Influence Method
  • Listening Skill - Reading The Answers Given
  • Win-Win Solution – Installments, Discounts, Countertrade and Payment In Kind
  • Collection Agents
  • Legal Means
5:00 End of Course