A Stronger Leader - Next Level of Leadership

20 Dec, 2021, Virtual Classroom Training

IPA Training is Registered with

Learn from the Best

 

JULIA LAI ABDULLAH

  • Certified Master Trainer (Institute of New York Master Trainers), USA
  • Certified PSMB Trainer (Malaysia)
  • Certified Prior Learning Assessor (UK)
  • Certified Experiential Activity-Based Trainer, USA
  • Certified Workplace Big Five Profiling, USA
  • Certified (ESOL) English for Speakers of Other Languages Trainer, UK
  • Certified OJT Trainer (NPC) Singapore
  • Certified Administrative Professional (CAP - IAAP, USA)
  • IAM Diploma (UK)
  • LCCI Sales & Selling Management Diploma (UK)
  • Bachelor of Arts in Humanities, Australia

Julia Lai Abdullah is an experienced development and training specialist for 25 years. She has consulted with organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her class. Her excellent communication skill, easy-going and motivational style has helped to energize and motivate her participants to effectively participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants to surpass their potential and have coached thousands of executives and teams to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.

 

Julia’s knowledge, tasks and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness and innovation.

 

Julia’s popular courses include Advanced Innovation Strategy for Leaders, Smart Thinker & Problem Solver, Creativity and Innovation at the Verge, A Leader in Leadership, Deadliest Time Warrior, Professional Patient Care, Team Alignment: Customer-Centric Focus, Customer Service Mindset, Customers Management Strategy, Business English Communication Level 1 to 3, POWER-UP! Interpersonal Skills, People Performance Management, Emotional Intelligence In Practice, Mastering the 8-Star Competencies of a Manager, Dynamic & Achievable Performance Leadership, Rock Your Presentation, WTR: Who is the Ringmaster: Transforming Leaders into Game Changers, The ‘Brix’ Series (MTa): Leadership, Teamwork, Problem Solving, Business Priorities, Personal Excellence through Experiential Learning.

 

Over the years she has conducted and designed customized courses for her corporate clients who are players in the field of banking, insurance, hospitality, manufacturing, energy, education and service.

 

To name some of the clients: DKSH Corporate Shared Service, DHL, On Semiconductor Malaysia Sdn. Bhd., DELL Global (Cyberjaya), Sony EMCS (M) Sdn. Bhd., Ambank, Bank Perbangunan, BASF Petronas Chemicals, Container Line, Heitech Padu Berhad, International Medical University, MERCK, Mitsui OSK Lines, MSTS Asia, Sabah Softwoods, Sarawak Plantation Services, Tasek Corporation, UCSI Education, Latihan TNB (ILSAS), Universiti Kuala Lumpur, PPB Group Bhd., Wah Seong, AIRBUS, Vale Minerals Malaysia, Management & Science University, JOS, Infineon, Fujitec, Kuok Brothers, Aspiro, Sitecore, F-Secure, CTC Global, Petron, Edotco, Tokio Marine, Beacon Hospital, Aeon, Tropicana Shared Services, Titan4, MHTC, Temokin Development, Aspiro… and so on.

Venue Details

Virtual Classroom Training

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Keys To Move People’s Performance
  • Module 2: Get Your People Onboard
  • Module 3: Team’s Alignment To Customer Needs
  • Module 4: Boost Teamwork
OVERVIEW

In many organizations, leaders have been tackling a challenge: coaching people to stop focusing on me and start focusing on we – HOW to Build Better Teams.

 

Showing the way to share operational ownership & how each employee fits into the workplace – this is the vital key for organizational and a leader’s success.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Leading from within and out.
  2. Trying new ways to lead and to do things.
  3. Using new tools that complement business thinking.
  4. Taking the best in practices, and make it work for your organization, your team, and yourself.
WHO SHOULD ATTEND
  • Managers
  • Supervisors
  • Team Leads
METHODOLOGY
  • Knowledge and experience sharing sessions.
  • Demonstration exercises to show how business team models solve problems.
  • Working together in groups to practice the new tools and techniques.
  • Learning objects to help participants avoid abstract discussion, and to focus on concrete construction.
COURSE CONTENT
9:00

MODULE 1: KEYS TO MOVE PEOPLE’S PERFORMANCE

  • Motivation – What are the main motivators?
    - P A R M
  • Moving between personal needs and group goals
    - How?
  • Steering from ME-to-WE approach
    - System & People
    - Your leadership role?
  • Defining your Team’s WHY
    - Restate the purpose – clarity of understanding
    ~ How?
    Things to Do & Activities

10.45

MODULE 2: GET YOUR PEOPLE ONBOARD

  • Business Models: Organizational – Team – Personal
    - The building blocks
    ~ Customers
    ~ Values
    ~ Channels & Customer Relationships
    ~ Revenue
    ~ Key Resources – Activities – Partners
    ~ Costs
  • How to use the Business Model to strengthen internal teamwork
    - Show how people’s work matters
    ~ Role
    ~ Tasks
    ~ Results of task success
    ~ Consequence of task failure
    Group Work: Draw your Team Business Model
1:00 Lunch
2:00

MODULE 3: TEAM’S ALIGNMENT TO CUSTOMER NEEDS

  • Coach each member to better align their work with what the customer faces.
    - The Elements
    ~ Problems
    ~ Issues
    ~ Needs
    ~ Trends
  • How to resolve the elements: Solution, Innovation, Resource, Positioning ideas
    Group /Individual Work:
    - Create a teamwork table for a group that you lead or support.
    - Draft an alignment map to see things you can
    - Fix or improve
    - Eliminate (do less)
    - Reinforce (do more)
    - Realign
3:45

MODULE 4: BOOST TEAMWORK

  • What unites today’s multi-generations at the workplace?
    - Engagement practices by leaders
  • How to handle the difficult (performance related) conversation
    Exploratory Discussion and Case Role Play
5:00 End of Course