Business Communication Skills to Get Ahead

24 Mar, 2022, Remote Online Training - Public

IPA Training is Registered with

Learn from the Best

Julia Lai Abdullah

  • Certified Master Trainer (Institute of New York Master Trainers), USA
  • Certified PSMB Trainer (Malaysia)
  • Certified Prior Learning Assessor (UK)
  • Certified Experiential Activity-Based Trainer, USA
  • Certified Workplace Big Five Profiling, USA
  • Certified (ESOL) English for Speakers of Other Languages Trainer, UK
  • Certified OJT Trainer (NPC) Singapore
  • Certified Administrative Professional (CAP - IAAP, USA)
  • IAM Diploma (UK)
  • LCCI Sales & Selling Management Diploma (UK)
  • Bachelor of Arts in Humanities, Australia

 

Julia Lai Abdullah is a development and training specialist with more than 20 years of experience under her belt. She has consulted for organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning in her programs. Her excellent communication skill, easy-going and motivational style has helped energize and motivate her participants to participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants in surpassing their own expectations. She has coached thousands of executives and teams throughout the years to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.

 

Julia’s knowledge, hard and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness, and innovation.

 

Over the years, she has conducted and designed customized courses for her corporate clients across different industries:Banking, Manufacturing, Energy, Education, Service, Insurance, Hospitality

 

To name some of her clients:
Tropicana Shared Services, DHL, On Semiconductor Malaysia, DELL Global (Cyberjaya), Sony EMCS, Ambank, F-Secure, Kuok Brothers, Aspiro, Aeon, Bank Pembangunan, BASF, Petronas Chemicals, Container Line, MHTC, International Medical University, Petron , JOS, CTC Global, Titan4, Tokio Marine Insurance, Mitsui OSK Lines, MSTS Asia, UCSI Education

Venue Details

Remote Online Training - Public

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Yvonne,
M - 012 201 1247
yvonne@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Growing Self-Awareness – How To …
  • Module 2: Communication Basics & Barriers
  • Module 3: Asking Questions & Listening Skills
  • Module 4: Assertive Communication
OVERVIEW

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

 

A major goal of this course is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Identifying common communication problems that may be holding you back
  2. Developing skills to ask questions
  3. Learning what your non-verbal messages are telling others
  4. Developing skills in listening actively and empathetically to others
  5. Enhancing their ability to handle difficult situations
WHO SHOULD ATTEND
This course is suitable for managers, executives, supervisors, team leads. If you want to improve your communication skills and you need to inspire, persuade, lead and motivate every audience you speak to, then this training is for you.
METHODOLOGY
Course Leader uses a wide range of practical, enjoyable, tried and tested approaches to bring out the best in you. You’ll find your learning highly interactive, supportive and fun.
COURSE CONTENT
9:00

MODULE 1: GROWING SELF-AWARENESS – HOW TO …

  • How to create positive relationships
  • How to have the confidence in your ability to express yourself well and to keep your composure in difficult situations in the workplace.
  • Complete a self-confidence assessment
  • Discuss ways to improve your self-confidence.
10.45

MODULE 2: COMMUNICATION BASICS & BARRIERS

  • Identify your communication strengths and weaknesses
  • How to develop a habit of mindfulness
    - Exploratory discussion and sharing
1:00 Lunch
2:00

MODULE 3: ASKING QUESTIONS & LISTENING SKILLS

  • Examine your questioning skills (including open questions, closed questions, and probing)
    - Practical exercise
  • How to create an environment where everyone feels heard and valued?
    - Listening Assessment Ex.
3:45

MODULE 4: ASSERTIVE COMMUNICATION

  • Techniques for the Workplace
    - Two key elements of an effective message:
    +Preparation and delivery
    - Ways to improve self-image and thereby deal with difficult situations assertively and positively.
5:00 End of Course