• Module 1: Strategies To Reduce Debts
  
• Module 2: Burning Issues In Debt Recovery.
  
• Module 3: How To Deal With Different Type Of Difficulty Customers
  
• Module 4: Negotiation Techniques
  
• Module 5: Credit Evaluation & Monitoring
• Module 6: Debt Planning
  
• Module 7: Financial Reporting- Powerful Business Intelligent Tool (Tableau)
  
• Module 8: What If Analysis Excel To Prepare & Monitor Your Budgeting & Sales, Collection Expenses Performance.
  
• Module 9: Specific Formula & Function
  
• Module 10: Conditional Formatting -Kpi & Performance Evaluation
  
  SPECIAL FEATURE: Participants Will Receive a Set of Practical Templates suitable for all sectors.

To be an effective collector, you need to have the heart of an entrepreneur. This course will help to provide you with an environment that stimulates proactive behavior to achieve greater goals for yourselves and your organization.

By creating value for your organization, the essential to combine the knowledge & skills of debt recovery, data visualization & sensitivity analysis is very much necessary to propel your career growth.

1. Understanding Negotiation Techniques.
   
2. Profiling Your Customers.
   
3. Using Practical Debt Recovery Approaches.
   
4. Mastering the skills in dealing with Difficult Customers via telephone.
   
5. Understanding Credit Evaluation & Monitoring.
   
6. Understanding Gantt Chart (Project Scheduling).
   
7. Applying Scenario Planning (Best, Worst & Likely Scenario).
   
8. Financial Reporting- Powerful Business Intelligent tool (Tableau).
   
9. Understanding What if analysis (Sensitivity).

Case Study & Group Discussion. Real-current problematic debt cases & sensitivity analysis will be analyzed, and scenario solutions will be discussed within the course.

Special Feature: Participants Will Receive a Set of Practical Templates suitable for all sectors. These templates;

• Ease in planning, reporting & decision-making process
  
• Snapshot of overall issues & problem
  
• Financial modeling using goal seek strategies for cash flow, profit, sales target, budgeting & working capital requirements.

• “After the 2-day workshop on “Debt Recovery on NPL”, the following improvement are obvious, I set customer dateline for customers to pay, as the trainer impressed with the phrase “customer always want to pay “Now I have the passion for collection from my customers”
  Head -Credit Division, Credit Guarantee Corporation
• “The clear improvement is the boosting of my confidence in negotiation with the customers on default payment, knowing what to ask, how to approach the customers as many roles plays of customer interaction facilitated by Dr Steven Liew really helps me in the collection process. Really nice to hear from you again & following up on my collection position”
  Asset Manager, Malaysian Debt Venture
• “Before the credit seminar training, I am a very straight forward person in collection & sometimes customers cannot take it. After the training, I realize I should be cool & focus in the collection process. I am practicing them now & seeing a real change in my attitude towards the customers. Really thank you to Dr Steven Liew”
  Head of Business Support Section, Johor Port Bhd
• “The credit management & collection seminar reinforce my believe in building strong rapport with customer, help the customers & even take some risk, if necessary, to recover the money. The skills learnt from the practical training process in solving & recovery the debts are indeed rewarding & challenging. Dry Steven; feel free to drop by for a cup of drink & chat”
  Marketing Manager & Credit Head; Theen Seng Paper Manufacturer Sdn Bhd
• “Real life practical experience shared from expert Dr Steven Liew”
  Manager, R&D, UMW Corporation Sdn Bhd
• “Got many hidden technique and formula in excel“
  Product Development Engineer UMW Corporation Sdn Bhd
• “New formulas being introduced” Group Accountant, Ban Seng Lee Industries Sdn Bhd
• “Good use of advance excels tool of goal seek & solver for accounting and financial analysis using practical real-life examples. Participants are able to grasp concepts quicker as it is hands on and interactive.”
  Legal Division, Ministry of Finance