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(MC) Effective Multi-Tasking Skills In Office Administration

22-23 Aug, 2022, Remote Online Training - Public

IPA Training is Registered with

Venue Details

Remote Online Training - Public


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

COURSE HIGHLIGHTS
  • Roles & Responsibilities In Modern Office Management
  • Enhancing Work Productivity By Planning Effectively
  • Effective Multi -Tasking Methods
  • Managing Technology And Apps
  • Managing Work Station And Handling Documents
  • Business Communication Skills
  • Dealing With Last Minute Work And Interruptions
  • People Issue Vs. Paper Issue
OBJECTIVES

Workforce has evolved in this millennia rapidly. Job scope has expanded and the guidelines are vague. Today, staffs are expected to carry out various duties that require multiple skills and talent.

Many staffs know how to multi-skill but fail to comprehend the true secret of each skill. This course will guide participants to learn the important concept and secrets of various important skill considered by bosses as vital for peak performance.

Join the course to learn what real concept of multi-skill is and remember them for continuous excellence at work.

WHO SHOULD ATTEND?

  • Administrators

  • Office Personnel

  • Supervisors

  • Personal Assistants

  • Executive Assistants

  • Secretaries

  • Clerical Personnel

METHODOLOGY
Interactive Lecture, Group Discussion, Role Play, Case Study, Self Analyzing, Experiential Learning and Presentation
COURSE LEARNING OUTCOMES (CLO)
  1. Know how to plan your daily task more productively and knowing the need for proper office management
  2. Identify the crucial elements and roles in modern office management
  3. Know the secret and true concept or each different skill at work
  4. Show your prioritizing skills at work
  5. Know how to manage interruption and last minute work
  6. Being empowered on the finer methods of office administrative management.
  7. Understanding how office automation can help to increase performance.
  8. Managing different people more effectively.
  9. Saving time and work more efficiently.
 
DAY 1
9:00 ROLES & RESPONSIBILITIES IN MODERN OFFICE MANAGEMENT
  • Understanding The Company’s Business
  • Where Do You Fit In Your Company’s Mission
  • Identifying Where Your Work Process Fits And Its
  • Impact On The Organization
10:45 ENHANCING WORK PRODUCTIVITY BY PLANNING EFFECTIVELY
  • Identifying Multiple Task At Work
  • Identifying Productive Task
  • Time Management Matrix
1:00 Lunch

 

2:00 EFFECTIVE MULTI -TASKING METHODS
  • Developing Work Priorities
  • Planning According To Importance
  • The Best Ways To Multi-Task At Work
3:45 MANAGING TECHNOLOGY AND APPS
  • Identify and Categorize Your Apps
  • Maintaining Beneficial Tools Only
  • Working With e-calendar
5:00 End of Day 1

 

DAY 2
9:00 MANAGING WORK STATION AND HANDLING DOCUMENTS
  • Using Effective In Box Method
  • How to Keep Desk Tidy at All Times
  • Creating Your SOPs for Simple Task
10:45 BUSINESS COMMUNICATION SKILLS
  • Learning To Say The Right Words
  • Accepting Additional Work Willingly
  • Being Aware of Tone and Silent Signals
1:00 Lunch

 

2:00 DEALING WITH LAST MINUTE WORK AND INTERRUPTIONS
  • Handling Last Minute Work
  • Manage Interruptions
  • When to Say “No”?
3:45 PEOPLE ISSUE VS. PAPER ISSUE
  • What Really Matters in Your KPI
  • Negotiating Work Delegation
  • How To Respond to Challenges
  • Positive Thinking To Enhance Job Satisfaction
5:00 End of course