(MC) Managing Your Team Through Leadership Communication

27-28 Oct, 2022, Remote Online Training - Public

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-MBA, University on Sunderland, UK
-B.A. (Hons) in Accounting & Finance
-Diploma in Accounting & Finance
-Certified Training Professional Program (“CTP Program”) from ARTDO International-ITD
-Certified Coaching & Mentoring Professional (“CCMP Program”) from ARTDO International - ITD
-Certified Trainer in Rapid E-Learning(E-CREL) from ARTDO International - ITD
-Master Practitioner of Neuro-Semantics, Neuro-Linguistic Programming and Hypnosis & Time-lines
-Professional Body Language Coach (Body Language Institute (USA) Graduate (Senior))
-Honourary Judge & Authorised Trainer for “CCAM” (Customer Relationship Management & Contact Centre Association Malaysia) (2011 to 2013)
-CTP Trainer for ITD Malaysia
-Developed modules on Presentation Skills, Creativity and Prioritisation for Local Banks in Malaysia
-Developed Leadership Modules for Global & Local companies

 

Anna has been a Professional Trainer for 21 years.

Her last position was as the Assistant Vice President of a training company (2007) with ASEAN exposures. She started her working exposure in 1994 and has over 27 years working experience.

In the corporate arena, her skills include Corporate Finance, Financial Management, Marketing, Banking and Operations. She was the Senior Group Corporate Affairs & Investor Relations Manager in Mithril Berhad, an associate company of MAA Holdings Berhad. She was previously the Group Finance Manager for the same company. Her role includes corporate finance, debt restructuring, investments and asset financing.

She has also dealt with regulatory bodies (Bursa Malaysia Securities Berhad, the Securities Commission, etc) and has prepared the Group’s consolidated accounts, cash flow, budgets and treasury functions.

2020 was a year of new learnings and discovery amidst the Covid-19 pandemic.

Identifying with the new training landscape and needs of her clients, Anna is a Certified E-Learning trainer, she has conducted multiple sessions via Zoom and earned top ratings and reviews from her participants.

Her areas of Expertise include:

  • Leadership Development
  • People Management & Communication
  • Team Working
  • Presentation Skills
  • Train the Trainer
  • Service Excellence
  • Leading Change
  • Business Writing Skills
  • Creative & Analytical Thinking
  • Prioritisation & Goal Setting
  • Business Acumen Skills
  • Strategic Planning and Execution
  • Coaching Skills

Venue Details

Remote Online Training - Public

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Getting to “REALLY” know your Team
  • Assessing Your Current Skills and Responsibilities
  • Influential Communications
  • Using EI (Emotional Intelligence)
  • Conflict Management
  • Managing Difficult Conversations
  • Communicating for Decision Making
  • Personal Action Plan
INTRODUCTION

Communication is the key ingredient of building relationships. When dealing with both internal and external customers, we communicate with the intention to understand, solve and share information with our contacts and associates.

Our demeanour and professionalism give confidence to our associates. To power up our leadership communication, we need to have patience and keep an open mind to understand different personalities and intentions of our associates. Our success in managing various situations will go a long way in our career and work journey

COURSE LEARNING OUTCOMES (CLO)
  1. Choose leadership communication to influence, inspire and motivate teams.
  2. Identify the needs and expectations of different people and deal with them successfully.
  3. Follow different strategies in managing their peers, superiors and downlines.
  4. Comprehend positive working relationships.
WHO SHOULD ATTEND
Executives, Supervisors, Assistant Managers and Managers
METHODOLOGY
Interactive Lectures, Role Plays, Group Activities, Case Studies, Self-Assessments
DAY 1
9:00

GETTING TO “REALLY” KNOW YOUR TEAM

  • Who are they? (Peer, superiors, down lines)
  • What do you expect from them at work?
  • What does your team expect from you?
  • How do you manage their expectation?


10.45

ASSESSING YOUR CURRENT SKILLS AND RESPONSIBILITIES

  • Stock-take on what you have on your plate now
  • Take ownership and start your Leadership Communication
  • Opportunities available – skills development and knowledge-based platforms

 

1:00 Lunch
2:00

 INFLUENTIAL COMMUNICATIONS

  • 5-Step Quick Guide to Influencing your team
  • Key elements for influential communication
  • Influencing Difficult People
  • Neutralizing and Redirecting

 

3:45

USING EI (EMOTIONAL INTELLLIGENCE)

  • What is EI?
  • Developing Self Awareness
  • Managing Emotions
  • Putting yourself in Difficult Person’s Shoes and Managing them (Empathy)
    Activity : EI Assessment and Role Play

 

5:00 End of Day 1
DAY 2
9:00

 CONFLICT MANAGEMENT

  •   Simplify
  • Communicate Clear Goals
  • Focus on coordinating different teams, keeping moving parts in sync and keeping an eye on the big picture
  • Self-Organization


10.45

MANAGING DIFFICULT CONVERSATIONS

  • Statements of Intent
    - Neutral
    - Acknowledge
    - Entice
    - Show Urgency
    - Show Commitment
    - Manage Expectations
    - Pre-emptive Acknowledgement
    - Calming
    - Show Openness
    - Gently Remind
    - Proactive
    - Give options

 

1:00 Lunch
2:00

COMMUNICATING FOR DECISION MAKING

  • Asking the right questions
  • Keeping an open mind – respecting different takes and perspectives
  • Weighing the pros and cons

 

3:45

PERSONAL ACTION PLAN

  • Moving Forward in Leadership Communication
  • Developing a Personal Action Plan for Leadership Communication

 

5:00 End of Course