Business Communication: Shine In Your Digital Body Language & Verbal Messages

23-24 Nov, 2022, Dorsett Kuala Lumpur

IPA Training is Registered with

Learn from the Best

 

 

 

 

 

• Certified Master Trainer (Institute of New York Master Trainers), USA
• Certified PSMB Trainer (Malaysia)
• Certified Prior Learning Assessor (UK)
• Certified Experiential Activity-Based Trainer, USA
• Certified Workplace Big Five Profiling, USA
• Certified (ESOL) English for Speakers of Other Languages Trainer, UK
• Certified OJT Trainer (NPC) Singapore
• Certified Administrative Professional (CAP - IAAP, USA)
• IAM Diploma (UK)
• LCCI Sales & Selling Management Diploma (UK)
• Bachelor of Arts in Humanities, Australia

 

Julia Lai Abdullah is a development and training specialist with more than 20 years of experience under her belt. She has consulted for organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning in her programs. Her excellent communication skill, easy-going and motivational style has helped energize and motivate her participants to participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants in surpassing their own expectations. She has coached thousands of executives and teams throughout the years to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.

 

Julia’s knowledge, hard and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness, and innovation.

 

Over the years, she has conducted and designed customized courses for her corporate clients across different industries: Banking, Manufacturing, Energy, Education, Service, Insurance, Hospitality.


 

To name some of her clients:
Tropicana Shared Services, DHL, On Semiconductor Malaysia, DELL Global (Cyberjaya), Sony EMCS, Ambank, F-Secure, Kuok Brothers, Aspiro, Aeon, Bank Pembangunan, BASF, Petronas Chemicals, Container Line, MHTC, International Medical University, Petron , JOS, CTC Global, Titan4, Tokio Marine Insurance, Mitsui OSK Lines, MSTS Asia, UCSI Education.

Venue Details

Dorsett Kuala Lumpur
172 Jalan Imbi, 55100 Kuala Lumpur,,
Phone : 03 2716 1000
Fax : 03 2715 5000

https://www.dorsetthotels.com/en /dorsett-kuala-lumpur/offers/index.html

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: How to Shine in Your Digital Body Language
  • Module 2: How to Stand Out as a Great Communicator
  • Module 3: Digital Body Language Style Application 
  • Module 4: How to Translate Traditional Body Language into Digital Body Language
  • Module 5: How to Manage & Cope with Power Play in the Digital Workplace
  • Module 6: How to Achieve Optimal Clarity in Digital Body Language
OVERVIEW

• How to present yourself professionally on camera during online meetings
• How to build connections and trust from afar
• How to solve the practical challenges of virtual teams’ collaboration

 

Well, let’s find the answers together in this training.

COURSE LEARNING OUTCOMES (CLO)
  1. Re-establish genuine trust and connection with customers and colleagues
  2. Attentive listening
  3. Develop an intuitive sensitivity towards words, humour, and punctuation.
  4. Proficiency in reading and using body language
  5. Being hyperconscious of the signals and cues you send out
WHO SHOULD ATTEND
This course is suitable for managers, executives, supervisors, team leads. If you want to improve your communication skills and you need to inspire, persuade, lead and motivate every audience you speak to, then this training is for you.
METHODOLOGY
  • Open and Sharing Learning
  • Reflective and Exploratory Discussions
  • Case Studies 
DAY 1
9:00

Module 1: HOW TO SHINE IN YOUR DIGITAL BODY LANGUAGE

  • Types of visual communication
  • How screens have altered our traditional body language
  • How to overcome the screen that divides us
  • How traditional body language translates into digital body language


10.45

Module 2: HOW TO STAND OUT AS A GREAT COMMUNICATOR

Art of listening in digital business communication
o Value presence
o Align communication
o Prioritize thoughtfulness
o Reduce groupthink behaviour
o Total Trust – What is this

1:00 Lunch
2:00

MODULE 3: DIGITAL BODY LANGUAGE STYLE APPLICATION

Assessment Exercises & Practices
o Value presence
o Align communication
o Prioritize thoughtfulness
o Total trust

5:00 End of Day 1
DAY 2
9:00

MODULE 4: HOW TO TRANSLATE TRADITIONAL BODY LANGUAGE INTO DIGITAL BODY LANGUAGE

  • Communicate Trust
  • Project Engagement
  • Upbeat Energy
  • Sense of Urgency


10.45

MODULE 5: HOW TO MANAGE & COPE WITH POWER PLAY IN THE DIGITAL WORKPLACE

  • What does gender biases look like in the world of digital body language
  • Spot your habits and potential biases
  • Understand the masculine & feminine styles of digital body language
    o Flexible yet Authentic – Be You
  • Assess – Are you a Digital Native or Digital Adapter
    o How to relate to one another
    o How to foster a sense of inclusion and belonging

 

1:00 Lunch
2:00

MODULE 6: HOW TO ACHIEVE OPTIMAL CLARITY IN DIGITAL BODY LANGUAGE

Supercharged your collaborative communication
o Practices that build total trust culture in a team
o Group presentation

5:00 End of Course