Applying Emotional Intelligence to Build Collaborative Working Relationships

16-17 Nov, 2022, Furama Hotel Kuala Lumpur

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Learn from the Best

 

 

Julia Lai Abdullah

  • Certified Master Trainer (Institute of New York Master Trainers), USA
  • Certified PSMB Trainer (Malaysia)
  • Certified Prior Learning Assessor (UK)
  • Certified Experiential Activity-Based Trainer, USA
  • Certified Workplace Big Five Profiling, USA
  • Certified (ESOL) English for Speakers of Other Languages Trainer, UK
  • Certified OJT Trainer (NPC) Singapore
  • Certified Administrative Professional (CAP - IAAP, USA)
  • IAM Diploma (UK)
  • LCCI Sales & Selling Management Diploma (UK)
  • Bachelor of Arts in Humanities, Australia

Julia Lai Abdullah is a development and training specialist with more than 20 years of experience under her belt. She has consulted for organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning in her programs. Her excellent communication skill, easy-going and motivational style has helped energize and motivate her participants to participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants in surpassing their own expectations. She has coached thousands of executives and teams throughout the years to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.

 

Julia’s knowledge, hard and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness, and innovation.

 

Over the years, she has conducted and designed customized courses for her corporate clients across different industries:

 

  • Banking
  • Manufacturing
  • Energy
  • Education
  • Service
  • Insurance
  • Hospitality
  • To name some of her clients:
  • Tropicana Shared Services
  • DHL
  • On Semiconductor Malaysia
  • DELL Global (Cyberjaya)
  • Sony EMCS
  • Ambank
  • F-Secure
  • Kuok Brothers
  • Aspiro
  • Aeon
  • Bank Pembangunan
  • BASF
  • Petronas Chemicals
  • Container Line
  • MHTC
  • International Medical University
  • Petron
  • JOS
  • CTC Global
  • Titan4
  • Tokio Marine Insurance
  • Mitsui OSK Lines
  • MSTS Asia
  • UCSI Education


Venue Details

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah,, 55100 Kuala Lumpur, - 55100
Phone : (03) 2788 8888
Fax : (603) 2788 8866

https://furama-bukit-bintang.hotels-in-kuala-lumpur.com/en/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Emotional Intelligence
  • Module 2: Optimism
  • Module 3: Validating Emotions in
  • Module 4: Understanding Emotions
  • Module 5: Setting Your Personal Vision
  • Module 6: Wrap-Up Session
OVERVIEW

Emotional intelligence (EQ), is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor for success in personal and work relationships. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how effective you are as a leader. EQ can consist of these four attributes:

 

When we look at the truly extraordinary people who inspire and make a difference in people’s lives, you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

 

EQ (EI) consists of FOUR components:
I. Emotional Awareness – The ability of a person to recognize and describe emotions in their own self.
II. Self-management – Building self-awareness by controlling one’s emotions in order to pay attention, gain mastery of a skill, and be creative in changing environments. So that they may guide and impact decisions in a positive manner
III. Social Awareness – the ability to sense, understand, and react to others’ emotions by using empathy in social situations.
IV. Relationship Management – the ability to inspire, influence, and develop the correct emotions in others, especially while managing conflict.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding what leading with emotional intelligence means.
  2. Recognizing how our emotional health and physical health are related.
  3. Learning techniques to understand, use, and appreciate the role of emotional intelligence in the workplace.
  4. Understanding the different emotions and how to manage them.
  5. Understanding the difference between optimism and pessimism.
  6. Validating emotions in others.
  7. Managing relationships.
  8. Developing personal and social competence.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Team Leads
  • Supervisors
METHODOLOGY
  • Power of Experience Sharing.
  • Self-Assessments
  • Practical Exercises / Quiz
  • Experiential Learning Activities
  • Visual Learning
DAY 1
9:00

Prior Knowledge Assessment

10.45

Module 1: Emotional Intelligence
Introduction: EI in Leadership – What it is?

  • Participants create own definition of Emotional Intelligence at the workplace.
  • Quiz Exercise
  • Self-Assessment
  • Skills and concepts - identifying emotions, understanding and managing emotions, and using and communicating emotions.
    Resolving team’s issue – harness the emotions positively
  • Activity: Group Mind Story
12.00

Module 2: Optimism

  • Outlines the basics of optimism and how it differs from pessimism.
    How to redirect your team’s outlook
  • Activity: Alligator Swamp
1:00 Lunch
2:00

Module 3: Validating Emotions in

  • Two models to validate emotions in others
    Coach your people to manage and cope with their emotions
  • Activity: Totem Pole Build-Up
5:00 End of Day 1
DAY 2
9:00

Module 4: Understanding Emotions

  • Explore the seven primary human emotions
    How it affects you and team
  • Exercise: EI in Exposure Recovery Communication – Case Careless
    Co-Worker Mishandles Customer Transaction
10.45

Module 5: Setting Your Personal Vision

  • Explore own emotions - Look at their principles, values, strengths, talents, potential obstacles, and relationships.
  • Exercise: 4 Images – Select your preference; what information can you extract from the selected image with regard to your relationships with others?
1:00 Lunch
2:00

Module 6: Wrap-Up Session

  • Emotional Intelligence walk into ‘Mindfulness’
    - Establish healthy working relationships
    - Create conducive healthy environment to gain clarity of purpose
    - Mindfulness practices – Be in the Moment
    - The Pygmalion Effect
5:00 End of Course