Developing Star Performing Secretaries, Personal Assistants & Office Professionals

20-21 Feb, 2023, Pullman Kuala Lumpur Bangsar

IPA Training is Registered with

Learn from the Best

MS. ANANTHY SANKARAN holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years’ experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at workplace.

 

Her areas of expertise or most popular training workshops are Managing Difficult People at Work, Multitasking Skills, Communication, Leadership, Motivation, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development and many other Administrative Skills Enhancement courses.

 

She has marketed, trained, coordinated and developed courses for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance (MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house courses are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” courses for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory courses for UNIMAS Sarawak.

 

Her courses are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think

 

A firm believer of “Behind Every Successful Organization Is A Well Trained Team of Committed People”, Ananthy conducts highly interactive courses, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 KUALA LUMPUR,
Phone : 0 3-2298 1888
Fax : 0 3-2298 1999

https://all.accor.com/hotel/7962 /index.en.shtml

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
June,
M - 012 941 8251
June@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Understanding Our Bosses And Supervisors
  • Competencies For Your Performance Improvement
  • Re-Branding Your Image
  • Projecting Performance-Based Attitude
  • Communicating Confidently & Assertively
  • Prioritizing Task And Activities
  • It’s All About Efficiency
  • Arranging For Events And Meetings
OVERVIEW

A star performer is someone recognized by bosses as excellent in managing task and people at work in the most reliable manner. A star performer is someone who consistently plans, implements and manages various situation better than most people, to achieve the organizational goal. They are outstanding in their ability to think ahead, make excellent decision as well solve problems in the most cost effective manner

 

To become a star performer, Secretaries and Office professional have to equip themselves with the right kind of knowledge and mindset to champion the cause for their bosses. This program specially caters to change mindsets to work better with bosses, complete task on time and handle situations in the most effective way.

WHO SHOULD ATTEND
Secretaries, Personal Assistants & Administrative Assistants, Office Professionals, Existing Secretaries and New Secretaries will find this course useful in meeting new challenges at work.
METHODOLOGY
This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:
  • Problem analysis
  • Case study
  • Role play
  • Games
  • Group discussion
  • Lecture
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Learning How to Solve Problems and “Thinking on Your Feet.”
  2. Discovering Your New Roles as Secretaries and Office Professionals.
  3. Analyzing Your Current Abilities and Becoming an Outstanding Performer.
  4. Discovering What Bosses Are Expecting From You.
  5. Learning Many Key Pointers and Techniques and Accomplishing Your Task Efficiently.
  6. Learning How to Prioritize Accurately.
  7. Identifying Efficient and Neat Working Methods.
  8. Understanding Your Important Performance Competencies
  9. Knowing How To Project A Professional Image
  10. Managing Events And Meeting Smoothly
 
DAY 1
9:00 UNDERSTANDING OUR BOSSES AND SUPERVISORS
  • What Bosses Want?
  • Working With Gen X and Y
  • Think Like A Boss Behave Like Staff
10:45 COMPETENCIES FOR YOUR PERFORMANCE IMPROVEMENT
  • The Secret of Key Performance Index(KPI)
  • How Far You Can Climb The Career Ladder?
  • How Fair and Just Are Bosses?
1:00 Lunch

2:00 RE-BRANDING YOUR IMAGE
  • 10 Rules of Excellent Secretary and Office Professional
  • SWOT On Your Behavior
  • Learn How To Manage Your Emotions
  • Values of Secretary and Office Professional
3:45 PROJECTING PERFORMANCE-BASED ATTITUDE
  • Secret of Communication
  • Choosing The Right Words
  • That Tone of A Professional
  • Learn To Read People Silently
5:00 End of Day 1
DAY 2
9:00 COMMUNICATING CONFIDENTLY AND ASSERTIVELY
  • Common Phrases To Say To Boss
  • Managing People and Appointments
  • Setting Reminders and Managing it Effectively
10:45 PRIORITIZING TASK AND ACTIVITIES
  • Identifying Daily-to-do List
  • Categorizing Your Task
  • Learn How To Prioritize Your Task
1:00 Lunch

2:00 IT’S ALL ABOUT EFFICIENCY
  • Creating SOPs and Faster Working Methods
  • Managing Your e-calendar
  • In Basket Method
3:45 ARRANGING FOR EVENTS AND MEETINGS
  • Preparing Your Meeting Checklist
  • Booking The Meeting Venue
  • Facilities Arrangement
  • Suitable Refreshment
5:00 End of Course