(MC) HR for Non-HR Managers & Operational Line Managers

07-08 Dec, 2022, Remote Online Training - Public

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CYRIL PAGADALA comes with more than 18 years of real hands on work experience in Human Resource Management, Operations, Customer Service and Administration.

 

His work experience covers various industries such as the banking, manufacturing, hospitality and other service industries He has worked for both local and multinationals and in both small and large companies. He also worked for a group of companies where he was the Director of Human Resource & Administration.

 

Cyril has a BA (English) and MA (Human Resource Management) He is now a lecturer and corporate trainer for many years.

 

He has gone through the whole gamut of HRM functions including setting up the HR Department A-Z and company startup operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, payroll administration, designing motivation strategies, reducing employee turnover, training handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements etc.

 

One of the main functions in any organization that he worked for has been developing the company’s HR Policies and Employee Handbook.

 

Cyril delivers and facilitates the courses in a simple, easy-to understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

 

His participants range from CEOs, managers, executives, supervisors to clerks; and professional engineers, lawyers and computer specialists both local and foreigners. He has many repeat clients. Maybe this is due to his simple philosophy: “SHARE REAL WORK KNOWLEDGE”. Perhaps a cue may also be taken from a participant: ‘I NEVER KNEW THIS WAS SO EASY!’

 

He has trained small, medium and large local and multinational organizations from various industries. Some of them are: Hotel Maya, Tanjung Rhu Resort, Equatorial Hotel, Shangrila Hotel, NIKKO Hotel, Country Heights Resorts, Nando’s, Mines Resort, STAR Cruises, Japan Travel Bureau (Japan Embassy), Hospital Pantai Indah, Subang Jaya Medical Centre, Kudrat Maritime, Global Airfreight, MISC, Honda, EON, PERODUA, Swedish Motor Assemblies, Bumimetro Construction, YTL Land, Fujiya Constructions, Job Street.com, Job Hunt, Eurogain Consulting, INTI College, University Islam International, MBB, RHB, MBF Cards, Clara International, Cadbury, Dumex, Sara Lee, BABA Products, Multipurpose Insurance, Takaful Nasional, Samsung Electronics (M), Malaysian Biotechnology Sdn Bhd, Oracle (USA),Orga (Germany), Petrochemical, Petronas, Hitachi Chemical, Sime Kansai, CCM Chemicals, Toshiba, Sony, Canon, Hitachi, Redtone Telecommunications, STAR, NST, Continental Sime Tyres, Prestar Steel Pipes, Perwaja Steel, Genting Sanyen, Ornasteel Enterprise Corporation, Malaysia AIDS Council, Malaysia Newsprint Sdn Bhd, , Schaefer Kalk (M), Guardian Venture (M), Sinora, Cargil Palm Products, Dewan Bahasa dan Pustaka, Ministry of Local Government and Housing, Income Tax Board, Airod, Sabah Tourism Board, FELDA, Telekom Malaysia, TNB, Company Commission of Malaysia, EPF (Malaysia), EPF (Brunei) etc.


Venue Details

Remote Online Training - Public

Contact us

Juliany,
M - 012 2281 247
juliany@ipa.com.my

Phoebe,
M - 019 363 7822
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
June,
M - 012 941 8251
June@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Importance of HR Management for Non-HR and Operational Line Managers
  • Employers and Employees Rights
  • Drafting Job Descriptions and Job Specifications
  • Job Interviewing Skills
  • Job Training & Developing Employee Potential
  • Performance Management
  • Counselling
  • Documentation for Non-performance and Indiscipline
  • Domestic Inquiry
  • Special Issues in Managing Probationers
  • Improving Employee Relations
OVERVIEW

This course looks at the day-to-day issues of managing department employees and the associated challenges.


COURSE LEARNING OUTCOMES (CLO)
  1. Display the drafting of proper job descriptions, job specifications and conducting successful interviews
  2. Perform professional performance evaluation, counselling and training
  3. Comprehend the procedures in conducting the domestic inquiry, taking disciplinary action, drafting disciplinary letters for misconduct and non-performance
  4. Comply with the methods of managing probationers the legal and professional way
  5. Comprehend how to improve employee relations mand ethics in management
WHO SHOULD ATTEND
  • HODs
  • Non-HR Managers / Executives
  • Operational Managers / Executives
  • Line Managers / Executives
METHODOLOGY
Presentations, Interactive Group Discussions, Case Studies, Role-Play
 
DAY 1
9:00 IMPORTANCE OF HR MANAGEMENT FOR NON-HR AND OPERATIONAL LINE MANAGERS
  • What is HRM?
  • Role of HRM in an organisation
  • Role of Operational Line Management in HRM
10:45 EMPLOYERS AND EMPLOYEES RIGHTS
  • Employers legal prerogatives
  • Employees legal rights
12:00 DRAFTING JOB DESCRIPTIONS AND JOB SPECIFICATIONS
  • Drafting JD / JS
  • Determining work loads
  • Balancing up the job descriptions
1:00 Lunch

2:00 JOB INTERVIEWING SKILLS
  • Types of interview questions
  • Conducting the interview
  • Evaluating responses
  JOB TRAINING & DEVELOPING EMPLOYEE POTENTIAL
  • Training Needs Analysis (TNA)
  • On-the job coaching and conducting training
  • Job rotation and Multitasking
  • Career planning and development
3:45 PERFORMANCE MANAGEMENT
  • Setting performance standards & KPIs
  • Evaluating performance
  • Drawing up Performance Improvement Plans (PIPs)
5:00 End of Day 1
DAY 2
9:00 COUNSELLING
  • Who should counsel?
  • Difference between advice and counseling
  • Required skills for counselors
  • How to counsel?
10:45 DOCUMENTATION FOR NON- PERFORMANCE AND INDISCIPLINE
  • Cautions
  • Verbal and written warnings
  • Show-cause letter
  • Charge sheet
12.00 DOMESTIC INQUIRY
  • Panel members
  • Process of inquiry
  • Rights of prosecutor and accused
1:00 Lunch

2:00 SPECIAL ISSUES IN MANAGING PROBATIONERS
  • Setting standards for probationers
  • Managing performance
  • Confirming employees
  • Differences between probation and confirmed service
  • Legal problems and challenges in managing probationer
3:45 IMPROVING EMPLOYEE RELATIONS
  • What do employees want?
  • Personal leadership styles for the new generation
  • Why do employees leave?
  • Ethics in management
5:00 End of Course