Effective Customers Credit Management & Debt Collection Strategies

12 Jan, 2023, Armada Hotel

IPA Training is Registered with

Venue Details

Armada Hotel
Lot 6, Lorong Utara C, Section 52, 46200 Petaling Jaya, Selangor Darul Ehsan,

https://www.armada.com.my/


Phone : 03 7954 6888
Fax : 03 7958 5593

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • A General Overview Of Why Credit Worthiness Evaluation And The Different Kind Of Risk.
  • Introduction Of The Credit Worthiness Model
  • Quantitative Evaluation Using More Than 20 Financial Ratios
  • Qualitative Evaluation
  • Securities
  • House Keeping And Planning Your Collection Missions
  • Collection Methods
OVERVIEW

Trade on credit is one of the Key Success Factors, especially in the Domestic Market. It is also very risky especially when collections could not be affected after the sales are being made. Worst still is when the customer goes “bust” or abscond and leave you not only lost in profits but also the principal cost of the goods and services sold.

 

Henceforth Customers Credit Worthiness Evaluation, Credit Management and Debt Collections, from planning to execution is vital and has been recognized as key areas in improving the cash flow. This course is to increase your skills managing in this important cash generating area.

 

It is therefore imperative for all those involved in sales and customers credit management to be aware of such risks and learn the mitigating steps up front.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Increasing your skills in Credit and Collection Management.
  2. Identifying the real issues and solutions in deriving your cash flow from your receivables.
  3. Mastering the process in your receivable management and collection action plans to generate cash internally.
WHO SHOULD ATTEND
  • Business Managers/Executives
  • Sales Managers, Executives, Administrators
  • Marketing Managers/Executives
  • Collection Executives
  • Credit Management / Control Personnel
  • Credit Analysts
  • Finance Executives
  • Recovery Officers
  • Accounting Dept. Personnel In Charge Of Credit And Collections
METHODOLOGY
  • Interactive Lectures, Participative and Active Group Discussions and Q & A Sessions
COURSE OUTLINE
9:00

A GENERAL OVERVIEW OF WHY CREDIT WORTHINESS EVALUATION AND THE DIFFERENT KIND OF RISK.

 

INTRODUCTION OF THE CREDIT WORTHINESS MODEL

10:45

QUANTITATIVE EVALUATION USING MORE THAN 20 FINANCIAL RATIOS

  • Vertical And Horizontal Analysis
  • Profitability Ratios
  • Liquidity Ratios & Solvency
  • Operating Efficiency Ratios
  • Stability / Bankruptcy Ratio
  • Credit Scores
12:00 QUALITATIVE EVALUATION:
  • Industry And Environmental Analysis Of Customers Industry.
  • Strategic Business Issues
1:00 Lunch
2:00

SECURITIES

 

HOUSE KEEPING AND PLANNING YOUR COLLECTION MISSIONS.

  • Delivery And Billings
  • Issues Handling
  • Statement Of Accounts / Ageing Reports
  • Target Identification And Planning
  • Problem Identification, Understanding And Mitigation
  • Objective Focus
  • Fair, Firm And Persistent
  • Empathy And Relationship Building.
  • Other Back Office Support
3:45

COLLECTION METHODS

  • Communication Skills: Telephone, Reminders
  • Personal Visits
  • IQ And EQ
  • Hitting The Right Person
  • Third Party Influence Method
  • Listening Skill - Reading The Answers Given
  • Win-Win Solution – Installments, Discounts, Countertrade and Payment In Kind
  • Collection Agents
  • Legal Means
5:00 End of Course