JULIA LAI ABDULLAH
• Certified Master Trainer (Institute of New York Master Trainers), USA
• Certified PSMB Trainer (Malaysia)
• Certified Prior Learning Assessor (UK)
• Certified Experiential Activity-Based Trainer, USA
• Certified Workplace Big Five Profiling, USA
• Certified (ESOL) English for Speakers of Other Languages Trainer, UK
• Certified OJT Trainer (NPC) Singapore
• Certified Administrative Professional (CAP - IAAP, USA)
• IAM Diploma (UK)
• LCCI Sales & Selling Management Diploma (UK)
• Bachelor of Arts in Humanities, Australia
Julia Lai Abdullah is an experienced development and training specialist for 25 years. She has consulted with organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale
employees’ performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her class. Her excellent communication skills, easy-going and motivational style has helped to energize and motivate her participants to effectively participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants to surpass their potential and have coached thousands of executives and teams to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.
Julia’s knowledge, tasks and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult
education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your
organization to create a culture of efficiency, effectiveness and innovation.
Julia’s popular courses include Advanced Innovation Strategy for Leaders, Smart Thinker & Problem Solver, Creativity and Innovation at the Verge, A Leader in Leadership, Deadliest Time Warrior, Professional Patient Care, Team Alignment: Customer-Centric Focus, Customer Service Mindset, Customers Management
Strategy, Business English Communication Level 1 to 3, POWER-UP! Interpersonal Skills, People Performance Management, Emotional Intelligence In Practice, Mastering the 8-Star Competencies of a Manager, Dynamic & Achievable Performance Leadership, Rock Your Presentation, WTR: Who is the Ringmaster: Transforming Leaders into Game Changers, The ‘Brix’ Series (MTa): Leadership, Teamwork, Problem Solving, Business
Priorities, Personal Excellence through Experiential Learning.
Over the years she has conducted and designed customized courses for her corporate clients who are
players in the field of banking, insurance, hospitality, manufacturing, energy, education and service.
To name some of the clients: DKSH Corporate Shared Service, DHL, On Semiconductor Malaysia Sdn. Bhd., DELL Global (Cyberjaya), Sony EMCS (M) Sdn. Bhd., Ambank, Bank Perbangunan, BASF Petronas Chemicals, Container Line, Heitech Padu Berhad, International Medical University, MERCK, Mitsui OSK Lines, MSTS Asia, Sabah Softwoods, Sarawak Plantation Services, Tasek Corporation, UCSI Education, Latihan TNB (ILSAS),
Universiti Kuala Lumpur, PPB Group Bhd., Wah Seong, AIRBUS, Vale Minerals Malaysia, Management &
Science University, JOS, Infineon, Fujitec, Kuok Brothers, Aspiro, Sitecore, F-Secure, CTC Global, Petron,
Edotco, Tokio Marine, Beacon Hospital, Aeon, Tropicana Shared Services, Titan4, MHTC, Temokin
Development, Aspiro… and so on.
Melia Kuala Lumpur
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
When we talk about influence and persuasion, we often talk about marketing and sales communication. However, we know now that we influence in many ways and with great frequency at the workplace. For example, you want approval from the boss towards your proposal, you would need to be persuasive in your presentation; when you want to convince your team to adopt a change, or to help your team to make choices - there is often influencing taking place. This course will help participants learn how to be influencing and persuasive in their communication at work. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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WHO SHOULD ATTEND |
Managers, Executives, Supervisors – All employees who need to improve their negotiating, persuading and influencing skills thru open communication to drive productivity and results! |
METHODOLOGY |
A wide range of practical, enjoyable, tried and tested approaches to bring out the best in you: Power of experiences sharing, situational exercises, and videos. You will find your learning highly interactive, supportive and fun. |
COURSE OUTLINE | |||||||||||||||||||||||
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