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SECRETARIES, PAs & ADMINISTRATORS Building Professionalism, Efficiency and Dynamism

20-21 Sep, 2023, Pullman Kuala Lumpur Bangsar

IPA Training is Registered with

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 KUALA LUMPUR,

https://all.accor.com/hotel/7962/index.en.shtml


Phone : 0 3-2298 1888
Fax : 0 3-2298 1999

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1: The Modern Personal Assistants and Executive Secretaries
  • Module 2: Managing the Workload
  • Module 3: Time Management and Distribution of work
  • Module 4: Stress Management and Tolerance
  • Module 5: Effective Communication Skills
  • Module 6: Interpersonal Skills and Conflict Management
  • Module 7: Excellent Tips in Secretarial Skills
  • Module 8: Image Branding and Grooming
  • Module 9: Handling Calls Professionally
OBJECTIVES

A Dynamic Performer is someone recognized by bosses as excellent in managing tasks and people at work in the most reliable manner. A Dynamic Performer is someone who consistently plans, implements and manages various situation better than most people, to achieve the organizational goal. They are outstanding in their ability to think ahead, make excellent decision as well solve problems in the most cost-effective manner.

To become a Dynamic Performer, Secretaries and Office Professionals have to equip themselves with the right kind of knowledge and mindset to champion the cause for their bosses.

This course specially caters to change mindsets to work better with bosses, complete task on time and handle situations in the most effective way.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Realising your actual responsibilities of Office Professionals.
  2. Developing the ability to learn new skills beyond current job scope.
  3. Sharpening your people skills to manage boss and others better.
  4. Learning the art of prioritising to manage workload.
  5. Improving your current level of efficiency.
  6. Coping with work stress more effectively.
  7. Staying calmer and focused on solutions during conflicts.
  8. Enhancing professional relationships to maintain harmonious work culture.
WHO SHOULD ATTEND
Secretaries, Personal Assistants, Executive Secretaries & Administrative Assistants, Office Professionals, Existing Secretaries and New Secretaries will find this course useful in meeting new challenges at work.
METHODOLOGY
This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:
• Problem Analysis
• Case Study
• Role Play
• Games
• Group Discussion
• Interactive Lectures
Day 1
9:00

MODULE 1: THE MODERN PERSONAL ASSISTANTS AND EXECUTIVE SECRETARIES

  • Roles And Responsibilities Of A Modern PA And Secretary
  • Leave Your Comfort Zone To Achieving High Performance
  • Leveraging Your KSA To Achieving Effective Performance
  • Staying Relevant To Your Boss
  • Maintaining A Professional Image Anytime And Anywhere


10.45

MODULE 2: MANAGING THE WORKLOAD

  • Task Planning And Prioritization
  • Understanding The Business “The Big Picture”
  • Taking Control Of The Workload
  • Change Management In The Work Environment
  • Effective Goal Setting

 

1:00 Lunch
2:00

MODULE 3: TIME MANAGEMENT AND DISTRIBUTION OF WORK

  • Guide Towards Managing Your Limited Time Effectively
  • Eliminating The Time Wasters
  • Maintaining Your Work Life Balance

 

3:45

MODULE 4: STRESS MANAGEMENT AND TOLERANCE 

  • Managing Your Stress To Rise To The Occasion
  • Stress Tolerance

 

5:00 End of Day 1
Day 2
9:00

MODULE 5: EFFECTIVE COMMUNICATION SKILLS

  • Effective Communication Techniques
  • Verbal And Non-Verbal Communication
  • Rapport Building
  • Positive Communication
  • Knowing Yourself And Others For Effective Communication (Auditory, Visual, Kinesthetics)

 


10.45

MODULE 6: PEOPLE SKILLS AND CONFLICT MANAGEMENT

  • Knowing Yourself, Your Bosses, Colleagues And Subordinates For Team Effectiveness
  • Knowing Your Personalities
  • Leverage Your Personality Style To Complement Individual Personalities
  • Identify The Difficult People In Your Workplace
  • Working Effectively With Difficult People
  • Managing Workplace Conflict Creatively And Effectively

 

1:00 Lunch
2:00

MODULE 7: TIPS IN SECRETARIAL KILLS 

  • Preparing Business Letters, Email Management & Etiquette, Minutes Writing And Format, Preparing Reports, Bosses Scheduling, And Office Function/Event Planning, Dealing With Visitors
 

MODULE 8: IMAGE BRANDING AND GROOMING

 

MODULE 9: HANDLING CALLS PROFESSIONALLY

5:00 End of Course