Professional Business & Report Writing Skills

13-14 Jul, 2023, Pullman Kuala Lumpur Bangsar

IPA Training is Registered with

Learn from the Best

 

 

 

 

 

 

 

 

  • MBA, University on Sunderland, UK
  • B.A. (Hons) in Accounting & Finance
  • Diploma in Accounting & Finance
  • Certified Training Professional Program (“CTP Program”) from ARTDO International-ITD
  • Certified Coaching & Mentoring Professional (“CCMP Program”) from ARTDO International - ITD
  • Certified Trainer in Rapid E-Learning(E-CREL) from ARTDO International - ITD
  • Master Practitioner of Neuro-Semantics, Neuro-Linguistic Programming and Hypnosis & Time-lines
  • Professional Body Language Coach (Body Language Institute (USA) Graduate (Senior))
  • Honourary Judge & Authorised Trainer for “CCAM” (Customer Relationship Management & Contact
  • Centre Association Malaysia) (2011 to 2013) CTP Trainer for ITD Malaysia
  • Developed modules on Presentation Skills, Creativity and Prioritisation for Local Banks in Malaysia
  • Developed Leadership Modules for Global & Local companies

Anna has been a Professional Trainer for 21 years.

 

Her last position was as the Assistant Vice President of a training company (2007) with ASEAN exposures. She started her working exposure in 1994 and has over 27 years working experience.

 

In the corporate arena, her skills include Corporate Finance, Financial Management, Marketing, Banking and Operations. She was the Senior Group Corporate Affairs & Investor Relations Manager in Mithril Berhad, an associate company of MAA Holdings Berhad. She was previously the Group Finance Manager for the same company. Her role includes
corporate finance, debt restructuring, investments and asset financing.

 

She has also dealt with regulatory bodies (Bursa Malaysia Securities Berhad, the Securities Commission, etc) and has prepared the Group’s consolidated accounts, cash flow, budgets and treasury functions.

 

2020 was a year of new learnings and discovery amidst the Covid-19 pandemic.

 

Identifying with the new training landscape and needs of her clients, Anna is a Certified E-Learning trainer, she has
conducted multiple sessions via Zoom and earned top ratings and reviews from her participants.

 

Her areas of Expertise include:

  • Leadership Development
  • People Management & Communication
  • Team Working
  • Presentation Skills
  • Train the Trainer
  • Service Excellence
  • Leading Change
  • Business Writing Skills
  • Creative & Analytical Thinking
  • Prioritisation & Goal Setting
  • Business Acumen Skills
  • Strategic Planning and Execution
  • Coaching Skills


Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 KUALA LUMPUR,
Phone : 0 3-2298 1888
Fax : 0 3-2298 1999

https://all.accor.com/hotel/7962 /index.en.shtml

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Part 1 – Introduction
  • Part 2 – The 7 C’s of Professional Business Writing
  • Part 3 – Email Writing
  • Part 4 – Letter Writing
  • Part 5 – Writing for Success
  • Part 6 – Idea Generation for Business Writing
  • Part 7 – Report and Proposal Writing
OVERVIEW

Good writing skills are an essential part of communication. Getting the right message across the first time is vital for effective business communication.

This special 2-day course has been carefully put together to ensure that you are equipped with the tools for better business writing.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Producing Professionally Written Business Documents
  2. Writing With Impact To Persuade And Influence Audience
  3. Planning And Organizing Content Of Business Document For Clarity
  4. Using The Right Format For Letters, Emails And Reports/Proposals
  5. Reducing Writing Time
WHO SHOULD ATTEND
  • Managers, Executives, Supervisors, Team Leads
METHODOLOGY
  • Interactive Lectures, Course Leader will give an insight to the theories and invites participants to actively participate in general discussions.
  • Practical application of each theory will be given. Participants will need to give written samples for Course Leader’s review.
  • A complete set of course material will be provided for each participant.
Day 1
9:00

PART 1 – INTRODUCTION

  • Writing Skills – Self Assessment
 

PART 2 – THE 7 C’S OF PROFESSIONAL BUSINESS WRITING

  • Clarity
  • Completeness
  • Conciseness
  • Completion
  • Correctness
  • Consideration Courtesy

 

10.45

PART 3 – EMAIL WRITING

  • Email Etiquette
  • Do’s And Don’ts In Writing Emails
  • Guidelines And Pointers For Email Writing
  • Salutations And Sign Offs
  • Email Writing – Practical Session

 

1:00 Lunch
2:00

PART 4 – LETTER WRITING

  • Letter Format
  • Tips For Letter Writing
  • Salutations And Sign Offs
  • Letter Writing – Practical Session

 

5:00 End of Day 1
Day 2
9:00

PART 5 – WRITING FOR SUCCESS

  • Writing For Various Intentions
    - Request For Information
    - Follow Up On Deadlines And Information Not Received
    - Send Reminders
    - Answer Complaints
    - Answer Questions And Provide Information
  • Using Statements Of Intent
    - Neutral
    - Acknowledge
    - Entice
    - Show Urgency
    - Show Commitment
    - Manage Expectations
    - Pre-Emptive Acknowledgement
    - Calming
    - Show Openness


1:00 Lunch
2:00

PART 6 – IDEA GENERATION FOR BUSINESS WRITING 

  • Using Mind Mapping For Creative Idea Generation
 

PART 7 – REPORT AND PROPOSAL WRITING

  • The Types Of Reports And Proposals
  • The Purpose Of Your
  • Enhancing Your Reports And Proposals With Graphical Aids
  • Interpreting And Explaining The Graphical Aids
  • Making Sure That The Right Message Is Conveyed Effectively
  • How To Present Information For Approval – For Proposals

 

5:00 End of Course