Monitoring & Measuring Training Effectiveness & Evaluation: Kirkpatrick Model

17-18 Oct, 2023, Pullman Kuala Lumpur Bangsar

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MR. ANDREW CHEAH started his consulting and training experience in 1991 as a management consultant attached with a US based consultancy firm. He has extensive consulting experience in Indonesia, Thailand and Malaysia, specializing in the areas of performance management, cost reduction, productivity improvement, behavioral change, leadership and training. His clients came from such diverse industries as Electronics & Electrical, Steel Mill, Food Processing, Garment & Knitting, Furniture, Fertilizer, and Yarn/Thread.

 

His last position was the Vice President of Operations before joining the manufacturing fraternity as Head of Departments with multiple responsibilities in the areas of Training, Facility, Industrial Engineering, Productivity, and Safety. Under his leadership, the latter company won the National Productivity Award in 1999, organized by the National Productivity Corporation (now renamed Malaysian Productivity Corporation) and presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

 

He became the General Manager for an organization listed on the Stock Exchange of Malaysia/Bursa Malaysia before setting up his own management consultancy practice.

 

Andrew currently partners with a number of training providers in Singapore, Dubai, Malaysia and Africa to deliver training courses on numerous topics relating to both technical/operational/hard and soft skills subjects (see list below). He now actively does his training and consulting jobs in China, Dubai, Singapore and Malaysia, delivering his services in three languages (English, Mandarin, and Malay language).

 

Andrew is also an active contributor to the industry. He has been invited to speak in events such as International Conference on Best Practices which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr. Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification with the University of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being a qualified ISO 9000 assessor (QMI/SIRIM).

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 KUALA LUMPUR,
Phone : 0 3-2298 1888
Fax : 0 3-2298 1999

https://all.accor.com/hotel /7962/index.en.shtml

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Training Needs Analysis, And Linking To Evaluation
  • Business Plan
  • Levels of Needs Analysis
  • Linking Training Effectiveness with Recruitment
  • How People Learn
  • Implement and Monitor Training Plan
  • Evaluation
  • Performance Effectiveness and Dimension
INTRODUCTION

Organizations are faced with a myriad of problems and issues in the process/es of generating output in the form of products and/or services. Problems and issues range from low productivity, quality deficiency, falling market shares, dip in profit, to rude telephone operators. The cumulative effect of these problems and issues actually costs organizations tons of money.

 

Whilst there are ways and means of solving these problems and issues which inhibit the smooth and efficient generation of output, one of the most commonly used, AND underused, solutions is what everyone is familiar with – training. It is with this in mind that this course aims to assist the participants understand the contributions towards achieving a great learning organization.


WHO SHOULD ATTEND
  • Trainers
  • Would be trainers
  • Training managers and officers who need to design,
    develop and roll out training, analyze training needs
    and training evaluation within their organizations and to make recommendations on possible outcomes
  • All managers, including HR and many others
  • Participants who want to review their personal, functional and organizational readiness to respond to the changing needs of the business and to focus on developing talent
 
DAY 1
9:00 TRAINING NEEDS ANALYSIS, AND LINKING TO EVALUATION
  • Definition of Training Needs Analysis
  • Instructional Systems Model
  • Importance of Training Needs Analysis
10:45 BUSINESS PLAN
  • Company business directions, goals and targets
  • Corporate/Divisional/Departmental directions and goals
  • Align the HRD efforts to the company business goals
  • Without these, evaluation becomes meaningless
1:00 Lunch

2:00 LEVELS OF NEEDS ANALYSIS
  • Organizational Analysis
  • Task Analysis
  • Personal Analysis
  • How this matches with Evaluation
3:45 LINKING TRAINING EFFECTIVENESS WITH RECRUITMENT
  • The 3 key factors of recruitment
  • Linking practical aspects of training with these 3 factors
4:30 End of Day 1
DAY 2
9:00 HOW PEOPLE LEARN
  • The Visual, Auditory, Kinesthetic (VAK) system
  • Practical VAK
  • How that can be applied to organizations
10:45 IMPLEMENT AND MONITOR TRAINING PLAN
  • Implement the training plan.
  • System to monitor and track progress of training plan
1:00 Lunch

2:00 EVALUATION
  • Donald Kirkpatrick’s Evaluation model
  • Indicators to assess effectiveness of the overall training initiatives
  • Definition, how to do it, pros and cons of the 4 levels of evaluation
    - Level 1
    - Level 2
    - Level 3
    - Level 4
3:45 PERFORMANCE EFFECTIVENESS AND DIMENSION
  • Definition of Performance
  • How to measure successfully
5:00 End of Course
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Developing an understanding of a performance driven organization and business and people development objectives.
  2. Understanding training needs and match with results.
  3. Designing and developing effective training courses.
  4. Understanding techniques about handling people being trained and dealing with difficult situations or difficult participants
  5. Evaluating and follow up to enhance training effectiveness