Effective Interpersonal & Presentation Skills For Professional Success

18-19 Dec, 2023, Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)

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AREA OF EXPERTISE FOR
TRAINING
• Communication Skills for Work place Success
• Public Speaking
• Critical, Analytical & Creative Thinking Skills


 

SHARON LEE

 

Consultant, Corporate Trainer

HRDF CERTIFIED

A successful career is dependent on the individual having work-related functional knowledge and skills, and the art of using them to the best effect. The art is largely one of communication: through talking, listening, writing, reading; and body language. Good communication skills are what separate the distinguished, from the good.

 

Sharon’s corporate and academic experience was foundational pillars of strong communication skills. As a Design Thinker, Sharon communicates to draw the best ideas from large groups of audiences and within a very short time frame, arrive at the best solutions. As a Brand Marketer and Organizational Strategist, she speaks on international platforms to communicate ideas, concepts, and promote products. Finally, as an academic, she works with thousands of students and lecturers to achieve higher-order thinking and professionalism.

Owing to strong communication skills, Sharon successfully led product innovation projects and created brands from ground zero; all of which entails collaboration with various subject matter experts from many different countries.

Sharon’s corporate experience was with multinationals such as Johnson & Johnson, GlaxoSmithKline, and Fonterra Brands. Her last position in academia was as the Director of Learning and Teaching Excellence.

 

Here are some recent testimonials from her training participants:

“Powerful and intensive training in a friendly atmosphere, with respect for participant’s learning process”. Marketing Manager

 

“Understanding of what it takes to make it work. The entire structure of the programme was clear, from beginning to end.” Business Development Director

 

“Sharon provided good examples with materials and
appropriate explanation. A very well-structured course. Marketing Director

 

“Simple but effective”
HR Manager

 

“What I like most about the course is now I have enhanced confidence in communications” Environment Engineer

Venue Details

Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)
No 1, Jalan Pantai Jaya, Tower 3, 59200 Kuala Lumpur, - 59200
Phone : (603) 2298 1888
Fax : (603) 2298 1999

https://all.accor.com/hotel/ 7962/index.en.shtml

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Empathy In Communication Model
  • Module 2: Personal Styles In Communication
  • Module 3: Understand Others By Reading Nonverbal Signals
  • Module 4: Communicate With Confidence And Clarity
  • Module 5: Positive Ways Of Dealing With Conflict
  • Module 6: The Art Of Feedback
  • Module 7: Making A Powerful First Impression
  • Module 8: Get Excited, Not Nervous
  • Module 9: Timeless Presentation Strategies
  • Module 10: Engaging Your Audience
OBJECTIVES
This course is designed based on challenges faced by hundreds of past participants. Team leaders and team members learn the building blocks of effective interpersonal skills, and effective communication as team players and leaders.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Demonstrating the ability to communicate with clarity and in a way that builds trust and respect.
  2. Demonstrating the ability to be a successful listener.
  3. Applying the personality model as a basis for crafting communication.
  4. Developing ways to say ‘No’ politely and professionally.
  5. Developing positive ways of dealing with conflict.
  6. Developing ways to manage difficult conversations.
  7. Developing effective ways to provide and receive feedback.
  8. Applying strategies to overcome public speaking challenges such as fear and getting lost while presenting.
  9. Demonstrating the ability to start their presentation with credibility and confidence.
  10. Applying the Speaker’s Map to structure a presentation that flows seamlessly.
  11. Applying strategies to engage with the audience.
  12. Applying strategies in managing a difficult audience.
WHO SHOULD ATTEND
  • All Leaders, Project Leads, Department Heads, And Employees
  • Employees who have growing responsibilities in their organization and are seeking to enhance their communication skills as a catalyst to drive change.
  • Employees who need to manage people in their department or influence peers from other departments.
  • Employees who are seeking to enhance their presentation skills as well as managing their audience.
  • Employees who are experiencing presentation pains such as nervousness, panic, difficulty remembering presentation points, and inability to convince the audience.
METHODOLOGY
This training is highly interactive as participants have the opportunity to practice the lessons in the course. The training methodology uses a complete learning system with well-defined objectives that are achieved through lectures, role play, group exercises, and speaking slots.
DAY 1
9:00

MODULE 1: EMPATHY IN COMMUNICATION MODEL

  • Recognizing your ‘Noise’
  • Successful listening
  • Making the communicator feel considered
10.45

MODULE 2: PERSONAL STYLES IN COMMUNICATION

  • Understanding different types of communicators
  • Craft your messages accordingly
12.00

MODULE 3: UNDERSTAND OTHERS BY READING NONVERBAL SIGNALS

  • Types of nonverbal communication
  • Nonverbal cues at work
 

MODULE 4: COMMUNICATE WITH CONFIDENCE AND CLARITY

  • Articulate your thoughts clearly
  • 6 questions framework
  • Writing effective work email
1:00 Lunch
2:00

MODULE 4 COMMUNICATE WITH CONFIDENCE AND CLARITY … continuation

  • Writing effective work email
 

MODULE 5: POSITIVE WAYS OF DEALING WITH CONFLICT

  • Safe space
  • Effective communication strategies for managing conflict
  • Managing difficult conversations
3:45

MODULE 6: THE ART OF FEEDBACK

  • Effectively providing feedback
  • Receiving feedback effectively

REVIEW & CLOSE

5:00 End of Day 1
DAY 2
9:00

MODULE 7: MAKING A POWERFUL FIRST IMPRESSION

  • Components to cover in the opening minutes of your presentation
  • How to present your credibility
  • Communicate verbally and non-verbally with influence and impact
  • Establish an immediate connection with your audience
10.45

MODULE 8: GET EXCITED, NOT NERVOUS

  • Overcoming fear and anxiety
  • Confident presence and voice
  • Staying focused and never getting lost
12.00

MODULE 9: TIMELESS PRESENTATION STRATEGIES

  • Structure your presentation for a seamless delivery
1:00 Lunch
2:00

MODULE 9: TIMELESS PRESENTATION STRATEGIES… continuation

  • End your presentation clearly
  • Get your audience to take the next step with you
3:45

MODULE 10: ENGAGING YOUR AUDIENCE

  • Keeping your audience interested
  • Prepare to face a challenging audience

REVIEW & CLOSE

5:00 End of Course