Start-It-Right Developing Winning KPIs Course

26-27 Feb, 2024, Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)

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Learn from the Best

Lekitha Sivalingam
HR Consultant | Coach 

 

Professional Experience
LEKITHA is a proven leader with a wealth of over 28 years of professional working experience in Human Resources. Her humble start in her career as a young and dynamic personnel gained recognition of an excellent and dedicated staff and over the years, she progressively moved up the career ladder with her last position being People & Culture Director of Taylor Nelson Sofres Malaysia Sdn Bhd. Prior to this, she was with Malaysian Tobacco Company/British American Tobacco (MTC/BAT), a multinational
organization for 16 years.

 

Course Leader 2 

 

Susan Ong 

Executive Coach|HR Consultant 

Susan brings with her a wealth of over 29 years of experience from various local conglomerates,

 

multinational and international industries such as manufacturing, banking, property development and advertising.

 

In her last role as the Director of People Development, Susan has valuable hands-on knowledge in building human resources infrastructures as well as expertise in directing HR functions such as recruitment, compensation & benefits, employee & industrial relations and training. Susan also plays a key role in providing human resource consultancy service to assist SME businesses in establishing, managing, and aligning HR with business strategies.

Venue Details

Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)
Jalan Pantai Jaya Tower 3,
Phone : 03-2298 1888

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction and Learning Roadmap
  • Organization Goals and Direction
  • Performance Management Overview
  • Setting And Linking KPIs To Organization Goals & Objectives

-Key Results Areas (KRAs)

-Setting KPIs

  • KPIs-IN-ACTION
COURSE OBJECTIVES

A properly designed and effective Performance Management process will require a range of techniques including agreeing objectives, reviewing & monitoring performance, giving feedback, coaching, training & development, and rewards. Effective performance management incorporates a series of on-going assessments, processes and activities that encourage growth and measure progress in attaining objectives.

To determine an effective Performance Management, a set of Key Performance Indicators (KPIs) are to be ascertained. KPIs are financial and non-financial indicators that an Organization uses to gauge or compare performance in terms of meeting their strategic and operational goals. They are directly linked to the overall goals of the Organization, and they are measurements that define and track specific business goals and objectives. KPIs give everyone in the Organization a clear picture of what is important of what they need to do to make it happen!

It is important that the KPIs are understood, formulated and implemented in such a manner that the organization achieve its overall goals since the KPIs :
• must reflect the Organization’s goals and direction
• are critical to organizational success
• must be quantifiable i.e., measurable
• will ensure ownership and accountability across all levels.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Aligning to the organization’s goals, direction, vision, mission and core values.
  2. Setting and linking your KPIs to the organization’s goals, business/ department objectives, key perspectives, measurements and weightages.
  3. Distinguishing the difference between day- to-day activities, KPIs and overall aspect of performance management.
  4. Understanding and writing professional KPIs in a S.M.A.R.T.E.R way while inculcating a sense of ownership & accountability towards organizational goals.
WHO SHOULD ATTEND
  • Senior Management
  • Heads of Department
  • Next-in-line
  • Managers
  • Executives
  • Supervisors
METHODOLOGY
  • Icebreaker activity
  • Interactive group discussions and experiential sharing
  • Facilitator Presentation, Shadow Coaching & Feedback
  • Practical exercises
  • Plenary presentations of individual Business/ Department KPIs
DAY 1

9:00

OUR WAY FORWARD
INTRODUCTION & LEARNING ROADMAP

  • Learning Roadmap
  • Program Learning Objectives, Deliverables & Approach
  • Ground Rules
  • Icebreaker

Outcome

  • Participants feel more at ease with each other and Coach-Facilitators.
  • Managing expectations and setting ground rules

ORGANIZATION GOALS & DIRECTION

  • Where are we now
  • Our Way Forward

Outcome

  • Current position and challenges
  • Communicating Organizational Goal & Direction
  • Forward Plans
10.45

MODULE 1: PERFORMANCE MANAGEMENT OVERVIEW

PERFORMANCE MANAGEMENT OVERVIEW

  • Planning
  • Discussions & Reviews

Outcome

  • Importance of ‘Starting-It-Right’ in setting KPIs.
  • Shared responsibility
  • Importance of tracking KPIs and performance.
1:00 Lunch

2:00

MODULE 2: SETTING AND LINKING KPIs TO ORGANIZATION GOALS & OBJECTIVES

  • Organization Goals
  • Business/Department Objectives
  • Balanced Scorecard Perspectives
  • KPIs
  • Cascading and Distributing KPI Weightages
  • Performance Rating Scale & Range
  • Metrics of Measurement

Outcome

  • Setting Business/Department Objectives in line with the Organization’s Vision, Mission & Core Values.
  • Linking KPIs to Balanced Scorecard Perspectives.
  • Cascading and distributing KPI weightages – Vertical, Horizontal, Team & Individual.
  • Distinguishing between Job Description and KPIs.
  • Performance Rating Scale and Range.
  • Setting challenging or stretched KPIs the S.M.A.R.T.E.R way.
  • Metrics of measurement according to functional deliverables - Measurement, Target, Source, Frequency etc.

KEY RESULTS AREAS (KRAs)

  • Identify Business/Department KRAs in line with Balanced Scorecard perspectives
  • Sharing of KRAs by respective Business/ Departments.

Outcome

  • Identifying Department KRAs in preparation for writing own KPIs.
  • Brainstorming within Department.
  • Presentation of KRAs.

SETTING KPIs

  • Writing respective Business/ Department KPIs.
  • Setting KPIs the S.M.A.R.T.E.R. Way in alignment to Balanced Scorecard Perspectives.

Outcome

  • From the KRAs, to begin writing respective Business/Department KPIs.
5:00 End of Day 1
DAY 2
9:00

MODULE 3: KPIS-IN-ACTION

  • Presentation of KPIs

Outcome

  • Presentation of KPIs
  • Shadow coaching, guidance & feedback from Coach-Facilitators and participants.
  • Fine-tuning KPIs
  • Completion of KPIs for HODs and next- in-line (thereafter to cascade to the rest of the executives)
1:00 Lunch

2:00

IT’S JUST THE BEGINNING…

  • Moving Forward

Outcome

  • What’s Next?
  • Moving forward with Action Plans.
  • Close
3:45

WRAP UP

  • It’s just the beginning

Outcome

  • Fine-tune respective KPIs
5:00 End of Course