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Excellent Skills for the Elite Secretaries & Administrative Assistants "Give What Your Employers Value"

26-27 Feb, 2024, Seri Pacific Hotel

IPA Training is Registered with

Venue Details

Seri Pacific Hotel
Jalan Putra, 50350 Kuala Lumpur, - 50350

https://www.seripacifichotel.com/


Phone : (603) 4042 5555

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Adopting The Right Mindset
  • Avoiding Common Failures
  • Giving The Value Your Employer Wants
  • Shine With Good Work Ethics
  • Self Starting Strategies
  • Connecting With Excellent Communication Skills
  • Creating Great Impression With Telephone Etiquette
  • Basic Human Resource Functions
  • Management & Leadership Skills
  • Interpersonal Skills For Maintaining Work Harmony
  • Dealing With Difficult People Confidently
  • Taking Count Of Time & Priorities
  • Writing Simple Emails, Memorandums & Minutes
OVERVIEW
Every organisation needs effective secretaries and administrative assistants to assist their superiors in achieving their company objectives.

 

All secretaries and administrative assistants should sharpen their competencies so that not only they can meet their KPI or KRA but also assisting their bosses or senior executives to achieve their goals too.

 

This course helps to make better secretaries and administrative assistants at work. The benefits derived will make them more confident in handling other bigger functions and not just the normal secretarial or administrative tasks.

 

The course guides these valuable assistants to be more capable and be better assistants to their bosses and senior executives.

COURSE OBJECTIVES
  1. To Develop Better Secretaries And Administrative Assistants To Meet New Challenges In Today’s Market Place.
  2. To Raise Confidence Level of Secretaries and Administrative Assistants for Top Performance.
  3. To Assist Their Bosses And Senior Executives Effectively.
  4. To Prepare Secretaries And Administrative Assistants For The Next Level Of Success.
  5. To Achieve Company’s Objectives.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Raising Abilities of Secretaries and Administrative Assistants for Excellent Performance.
  2. Learning the Techniques of Dealing with Difficult People at Work.
  3. Handling Telephone Calls Professionally With Great Impression.
  4. Being able To Assist Bosses or Senior Executives confidently and effectively.
WHO SHOULD ATTEND
All Secretaries, Personal Assistants and Administrative Assistants with Passion to Excel in Their Performance and Aim Be Top Assistants to Their Bosses.
METHODOLOGY
Full participation is required in this much energised training. Interactive lectures, role plays, case studies and team activities. Power point presentation and simulation exercises will be included.
DAY 1
9:00

ADOPTING THE RIGHT MINDSET

  • Priorities: Assisting Bosses or Senior Executives In Achieving Goals & Objectives
  • Communication Conduit For Bosses or Senior Executives
  • Effective Representatives Of Bosses or Senior Executives
10.45

AVOIDING COMMON FAILURES

  • Attitude : Non Committed & Lacking Passion
  • Not Willing To Learn
  • Do Not Know How To Deal With Difficult People
  • No Goals Set For Oneself
  • Bad Organising
 

GIVING THE VALUE YOUR EMPLOYER WANTS

  • Effective Connection With All Levels Of Staff & Customers
  • Flawless Organising & Scheduling Of Meetings & Travelling
  • Managing Meetings & Taking Minutes Confidently
  • Taking Care Of The Routine Tasks Without Bothering Bosses / Senior Executives
  • Writing Simple Correspondence Independently
  • Recording & Filing Management With Less Supervision
12:00

SHINE WITH GOOD WORK ETHICS

  • Committed With Passion
  • Positive & Logical Thinking
  • Proactive
  • Creative
  • Accurate
  • Fast
  • Honest
1:00 Lunch
2:00

SELF STARTING STRATEGIES

  • Taking Initiatives
  • Embracing Change
  • Flexibility
  • Self Training
3:45

CONNECTING WITH EXCELLENT COMMUNICATION SKILLS

  • Communicating With Staff and Customers Effectively
  • Responding To Enquiries and Complaints Intelligently
  • Using Simple Language For Easy Understanding
  • Rephrasing Words For Better Relationship
  • Presenting your ideas without fear
 

CREATING GREAT IMPRESSION WITH TELEPHONE ETIQUETTE

  • Answering Calls Professionally
  • Asking Intelligently & Courteously
  • Screening Calls Smartly
5:00

End of Day 1

DAY 2
9:00

BASIC HUMAN RESOURCE FUNCTIONS

  • Drafting simple advertisements
  • Calling candidates for junior positions & Interviewing them
10:.45

MANAGEMENT & LEADERSHIP SKILLS

  • Planning & Organising simple office events
  • Managing junior staff without bothering bosses and HR Department
  • Handling small office issues with situational leadership skills
  • Problem solving techniques
 

INTERPERSONAL SKILLS FOR MAINTAINING WORK HARMONY

  • Building Team Spirit & Work Harmony
  • Managing Conflicts
  • Trouble Shooting Functions
  • Staying out of gossips
12:00

DEALING WITH DIFFICULT PEOPLE CONFIDENTLY

  • Equip With Emotional Intelligence
  • Cracking The Egg To Check Cause Of Issues
  • Solving Problems Promptly
  • Controlling Own Emotions
  • Non Judgmental In All Issues
  • Do not Take Sides
1:00 Lunch
2:00

TAKING COUNT OF TIME & PRIORITIES

  • Handle Multi-tasking With Time Management Tips
3.45

WRITING SIMPLE EMAILS, MEMORANDUMS & MINUTES

  • Language Proficiency Matters
  • Keys To Effective Writing
 

DISCUSSION

5:00 End of Course