Excellent Skills for the Elite Secretaries & Administrative Assistants "Give What Your Employers Value"
26-27 Feb, 2024, Seri Pacific Hotel
IPA Training is Registered with
Learn from the Best
Carol Chiam a.k.a. O.K. Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s Personal Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
“Knowledge is no power but Application is"
Venue Details
Seri Pacific Hotel
Jalan Putra,
50350 Kuala Lumpur,
- 50350
Phone : (603) 4042 5555
https://www.seripacifichotel.com/
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
| Every organisation needs effective secretaries and administrative assistants to assist their superiors in achieving their company objectives.
All secretaries and administrative assistants should sharpen their competencies so that not only they can meet their KPI or KRA but also assisting their bosses or senior executives to achieve their goals too.
This course helps to make better secretaries and administrative assistants at work. The benefits derived will make them more confident in handling other bigger functions and not just the normal secretarial or administrative tasks.
The course guides these valuable assistants to be more capable and be better assistants to their bosses and senior executives. |
COURSE OBJECTIVES |
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AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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WHO SHOULD ATTEND |
| All Secretaries, Personal Assistants and Administrative Assistants with Passion to Excel in Their Performance and Aim Be Top Assistants to Their Bosses. |
METHODOLOGY |
| Full participation is required in this much energised training. Interactive lectures, role plays, case studies and team activities. Power point presentation and simulation exercises will be included. |
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