Carol Chiam a.k.a. O.K. Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made her successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s debt collection courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia.
She is an approved PSMB Trainer with more than 15 years training experience. Besides debt collection courses, she is a popular and seasoned trainer in sales management, customer focus management, people management, presentation & communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
Seri Pacific Hotel
Jalan Putra 50350,
Phone : 0-3-4042 5555
https://www.seripacifichotel.com/
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
|
OVERVIEW |
Collection of overdue accounts is a very common problem for business, especially in bad times.
To deal with this problem effectively while maintaining relationships with the customers at the same time need special communication skills. Selection of the right methods of collection make the collection more effective and positive.
Debt collectors should be aware of the negative results not only bring cash flow problems to the company but at the same time cannot have hostile relations with the customers. In all debt collections, tight monitoring and effective reminder systems are keys to successful recovery.
Collection communication is very important in debt collection. An effective collection communication is required to achieve the collection goals and at the same time maintaining a warm relationship with the customers. |
OBJECTIVES |
|
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
|
WHO SHOULD ATTEND |
Collection Staff, Sales Staff and all Front-line Staff involved in debt collection. Level of Understanding: Intermediate |
METHODOLOGY |
Full participation is required to make the training much energized and fun-filled. Role Plays, Individual & Team Activities will be included. |
DAY 1 | |||||||||||||||||||||||||||||||||
|
DAY 2 | ||||||||||||||||||||||||||||||
|