(MC) Effective Communications Skills For Workplace Success

29-30 Apr, 2024, Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)

IPA Training is Registered with

Learn from the Best

SHARON LEE

 

SENIOR TRAINER & COACH

HRDF CERTIFIED

 

A successful career is dependent on the individual having work-related functional knowledge and skills, and the art of using them to the best effect.The art is largely one of communication: through talking, listening, writing, reading; and body language. Good communication skills are what separate the distinguished, from the good.

 

Sharon’s corporate and academic experience was foundational pillars of strong communication skills.As a Design Thinker, Sharon communicates to draw the best ideas from large groups of audiences and within a very short time frame, arrive at the best solutions.As a Brand Marketer and Organizational Strategist, she speaks on international platforms to communicate concepts, and ideas and promote products.Finally, as an academic, she works with thousands of students and lecturers to achieve higher-order thinking and professionalism.

 

Owing to strong communication skills, Sharon successfully led product innovation projects and created brands from ground zero; all of which entails collaboration with various subject matter experts from many different countries.

 

Sharon’s corporate experience was with multinationals such as Johnson & Johnson, GlaxoSmithKline, and Fonterra Brands. Her last position in academia was as the Director of Learning and Teaching Excellence.

Venue Details

Wyndham Grand Bangsar Kuala Lumpur (Formerly Known As Pullman Bangsar Kuala Lumpur)
Jalan Pantai Baharu, Jaya Tower 3,
Phone : 03-2298 1888

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • The Communication Model
  • Communicate With Confidence
  • Successful Listening; Spoken Or Written And Feeling
  • Communicate With Clarity
  • Personality Profiles As A Basis For Crafting Successful Communication
  • Brain Dominance Profiles As A Basis For Crafting Successful Communication
  • Manage Stress To Converse With Clarity And Influence The Other Person
  • Conversations That Build Trust And Detect Problems Before They Become Serious
  • Understand Others By Reading Nonverbal Signals
  • Control Emotions
  • Present To Impress
COURSE OBJECTIVE
Participants improve on the most needed communication skills in Malaysia. These skills are necessary for successful communication in the workplace based on what we have learned from thousands of our participants.
COURSE LEARNING OUTCOMES (CLO)
  1. Extend the ability to communicate with confidence and clarity.
  2. Respond to show the ability to be a successful listener.
  3. Classify the personality model and brain dominance models as a basis for crafting communication.
  4. Practice stress management skills to converse with clarity to influence the other person.
  5. Present to an audience with confidence, clarity, and presence.
  6. Holding conversations to build trust and detect problems before they become serious.
  7. Develop the ability to understand others and use nonverbal signals that will help one to connect with others, express what they think, meet challenging situations, and build better relationships.
  8. Control emotions to understand others, yourself, and the messages you send.
  9. Make impressive presentations.
WHO SHOULD ATTEND
All Employees And Leaders
METHODOLOGY
The course is highly interactive so that participants get the opportunity to road test the lessons in the course. The training methodology uses a complete learning system with well-defined objectives that are achieved through lectures, case studies, discussion sessions, group exercises, speaking slots, and peer evaluation.
DAY 1
9:00

THE COMMUNICATION MODEL

  • Encoding, decoding, and everything in between
  • Recognizing your ‘noise’ and taking action against it


 

COMMUNICATE WITH CONFIDENCE

  • Overcoming fear
  • Authentic voice
  • The 5Ps of power speaking
10.45

SUCCESSFUL LISTENING; SPOKEN OR WRITTEN AND FEELING

  • Active listening skills
  • Active listening skills in practice

 

 

12.00

COMMUNICATE WITH CLARITY

  • Clear and concise writing
  • Plain English in Business Communication
  • 5+1 method

 

1:00 Lunch
2:00

PERSONALITY PROFILES AS A BASIS FOR CRAFTING SUCCESSFUL COMMUNICATION

  • Understanding the 4 personality groups
  • Identifying your personality group
  • Picking the right style for the right audience

 

3:45

BRAIN DOMINANCE PROFILES AS A BASIS FOR CRAFTING SUCCESSFUL COMMUNICATION 

  • Understanding the concept of brain dominance
  • Identifying brand dominance in people
  • Picking the right words for the right audience

 

5:00 End of Day 1
DAY 2
9:00

MANAGE STRESS TO CONVERSE WITH CLARITY AND INFLUENCE THE OTHER PERSON

  • Being approachable
  • How to speak carefully
  • Listen attentively
  • Respond accurately


10.45

CONVERSATIONS THAT BUILD TRUST AND DETECT PROBLEMS BEFORE THEY BECOME SERIOUS

  • Long term relationships
  • Values
  • Giver’s gain
  • Vulnerability

 

12.00

UNDERSTAND OTHERS BY READING NONVERBAL SIGNALS

  • Types of nonverbal communication
  • Nonverbal cues that convey conversation at work
  • Nonverbal blunders

 

1:00 Lunch
2:00

CONTROL EMOTIONS

  • Empowered Communication in Angry Situations
  • Holding Difficult Conversations
  • Support systems and actions
  • Safe space for communication
  • Mindset matters
  • The art of not reacting
  • Managing emotions as an ongoing practice

 

3:45

PRESENT TO IMPRESS 

  • Speaker’s Map
  • Find your narrative
  • Power opening 

 

5:00 End of Course