Carol Chiam a.k.a. O.K. Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s Customer Service Skills courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings earlier on.
She is an approved PSMB Trainer with more than 15 years training experience. Besides the Customer Focus Management courses, she is a popular and seasoned trainer in sales management, public speaking and presentation skills, people management, communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for
“Knowledge is no power but Application is.”
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Effective English Communication Skills are of vital importance for work and business success.
The growing importance of English communication skills cannot be denied.
English, being an international common tongue is an important tool for global office interactions and commercial markets locally and abroad.
Both oral and written communication in English are much needed in and out of the office. Many people shun from English communication due to poor grammar and limited vocabulary.
Poor English communication can lead to unhappy consequences.
Some executives and managers failed to give proper instructions due to inability to communicate effectively in English. Their poor English presentations create miscommunication and bad image too. They will lose the respect and confidence from their sub-ordinates.
Customers will go away if customer service staff cannot explain or handle their complaints effectively in English. Wrong English phrases will chase customers away. Effective English communication skills are much needed to attract new customers and retain the old ones.
It is imperative for Executives and Managers to improve their English communication skills without delay for better work performance and business results.
This course helps participants to master effective English communication skills that deliver results. The participants will be more confident in their work delivery and connection with staff and customers.
This course increases the competency level of participants in presenting their instructions, information and views in English without fear. It also helps to overcome common grammatical errors that often cause embarrassments when executing their functions.
Effective English communication skills are the gateways to work and business success.
|AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
|WHO SHOULD ATTEND
Full participation is needed in this fun filled and energetic training. Interactive Lecture with Role Plays, Individual & Team Activities will be included for maximum effectiveness.