Sharon Lee
Professional Experience
• Consultant
• Corporate Trainer
• Organizational Strategic Planner
• Branding & Marketing Strategist • Innovation & Design Thinking Practitioner
PRO Skills
• Workplace
• Interpersonal Skills
• Presentation Skills
• Customer Service
• Innovation & Design Thinking
• Branding & Strategic Marketing
Education
UK – University of Hull (Masters in Strategic Marketing)
USA – Hawaii Pacific University (BSc. in Marketing, BSc. in Entrepreneurial Studies)
SHARON LEE
SENIOR TRAINER & COACH
HRDCORP CERTIFIED
Good interpersonal skills are what set successful people apart from the average. A thriving career not only relies on an individual’s functional knowledge, skills, and ideas but also on their ability to communicate effectively and rally people around them for support and cooperation.
Interpersonal skills and communication go hand in hand and are achieved through talking, building rapport and trust, active listening, empathy, body language, and understanding how the other party thinks.
Sharon, a Product Innovator, Project Manager, and Strategic Planner, relies on all these skills to motivate and collaborate with stakeholders from various departments. She works collaboratively with her team to come up with the best ideas. She attributes her business success to strong interpersonal and communication skills, which have helped her achieve team cohesiveness and deliver successful projects on time.
Interpersonal and communication skills are the glue that holds teams and businesses together. Without them, managers may struggle to motivate and lead their teams, while employees may not have a clear understanding of the leader’s vision. Therefore, both skills are essential for both managers and employees to support the growth of their business.
While many people believe that interpersonal and communication skills are innate, they can be mastered with knowledge and practice. Once mastered, we can mitigate miscommunication, better understand people and situations, overcome differences, and build trust and respect.
By improving interpersonal skills, employees can improve engagement, teamwork, decision-making, and interdepartmental communication in the workplace. For this reason, interpersonal skills are the most sought after soft skills that organizations look for in their employees.
In designing this course, we asked thousands of participants about the communication challenges they face and incorporated their feedback. As a result, this training is highly applicable to the Malaysian work environment.
AC Hotel Kuala Lumpur by Marriott
9 JALAN LUMUT OFF JALAN IPOH,,
Fax : 0 3-40428000
https://www.marriott.com/en-us/hotels/kulka-ac-hotel-kuala-lumpur/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source=1_MTQ 2NDU5MDEtNDgzLWxvY2F0a W9uLndlYnNpdGU%3D
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OBJECTIVES |
In the highly competitive business landscape of today, providing exceptional customer service is crucial. Companies that make communication a top priority are well-positioned to offer a truly outstanding customer experience, one that can create loyal customers who return time and time. Achieving a top-notch customer experience greatly relies on efficient communication. This entails actively listening to customers, comprehending their requirements, and providing prompt responses. It is the main avenue through which brands can establish a solid relationship with their customers. By cultivating favorable communication practices, businesses can guarantee that they are providing the most outstanding customer experience. As a brand, it’s important to connect with customers on various platforms including online forums, email, phone, and in-person interactions. It’s essential to ensure customer communication is seamless and effortless to ensure their satisfaction. This course delves into the intricacies of communication across multiple channels. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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WHO SHOULD ATTEND |
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METHODOLOGY |
During the training course, participants will have the chance to improve their skills through a comprehensive learning system that has well-defined objectives. The course includes various activities such as knowledge sharing, reflection exercises, role-playing, group exercises, case studies, and brainstorming for solutions. |
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