• Module 1: Making The Communicator Feel Considered With E.M.P.A.T.H.Y
  
• Module 2: Communicate Confidence And Trustworthiness
  
• Module 3: Successful Communication Through Your Body
  
• Module 4: Adapting Communication Styles To Suit Different Personalities
  
• Module 5: Supporting Universal Communication Styles
  
• Module 6: Focus On Building Trust And Relationship
  
• Module 7: Empower Difficult Conversations Matters Most
  
• Module 8: Clear And Respectful Conversations In Tricky Situations

Unlock the full potential of your interpersonal communication skills with proven communication skills and people skills.

Interpersonal communication is crucial for successful outcomes and positive interactions. Professionals with strong interpersonal skills can build confidence, teamwork, and strong relationships with clients and stakeholders.

In today’s fast-paced environment, it is important to develop communication skills and people skills to support personal and business growth. Effective communication is the foundation of a healthy work environment and helps employees unlock their full potential.

It is important to recognize that differences in opinions and communication gaps are inevitable. Successful communication involves pre-empting issues, sensing undercurrent tensions through verbal and nonverbal cues, and applying emotional intelligence during difficult interactions.

It is equally important to build trust and positivity with others so that messages are well-received and untainted by negative perceptions. This fosters a culture of transparency and trust, which helps build a successful workplace and fosters positive work experiences.

While some people are born with good interpersonal skills, anyone can learn and develop them.

In this course, learners will practice proven techniques to enhance emotional intelligence, increase confidence and assertiveness, improve communication and persuasion skills, strengthen relationships and collaborations, and build better customer relationships. Encouraging open communication can reduce employee conflict, stress, and disruption, and transform transactional client relationships into
long-term partnerships.

Our course is specifically crafted to cultivate strong communication and interpersonal skills, providing participants with the necessary techniques to successfully manage complex communication challenges.

Designed to address specific areas of concern in the Malaysian context, this course has garnered positive feedback from numerous past participants, enabling individuals to establish stronger professional relationships and become effective communicators.

1. Holding clear communication by recognizing internal and external noise barriers that can distort
   messages and intentions.
2. Demonstrating the ability to communicate in a way that builds trust and respect.
3. Demonstrating the ability to be an active and empathetic communicator.
4. Communicating effectively with others by
   recognizing which personality traits are dominant
   in the listener and tailoring the message to suit
   their preferences.
5. Persuading effectively by first observing body language and words being used.
6. Developing positive strategies for engaging in challenging conversations.
7. Managing criticism constructively and appropriately responding to it.
8. Developing positive ways of dealing with conflict.
9. Building a positive connection by building a better rapport.
10. Creating a positive first impression by displaying confidence, credibility, and professionalism to
    ensure successful communication.
    

This course is for all employees who aspire to advance their careers by enhancing their interpersonal skills. By improving their ability to communicate and build trusted relationships, they can drive positive changes in their respective organizations.

Furthermore, for those who are responsible for managing people in their department or need to exert influence among peers from other departments, these skills are essential to achieving success in their roles.
• Anyone working with and in a team.
• Individuals who hold leadership positions.
• Employees who have growing responsibilities in their organization and are seeking to enhance
their communication skills as a catalyst to drive change.
• Leaders and employees communicating with clients and stakeholders.