Learn from the Best
Cyril Pagadala has a BA in English and an MA in Human Resource Management. H He comes with many
years of real hands-on work experience in Human Resource Management, Operations, Customer Service
and Administration in various industries such as banking, manufacturing, hospitality and other service
industries as followed by more than 17 years of corporate training and lecturing.
He has worked for both local and multinationals and in both small and large companies. He was last the
Director of Human Resource & Administration of a group of companies.
Cyril has gone through the whole gamut of HRM functions including: setting up the HR Department
A-Z and company start-up operations with appropriate systems in a new organization as part of start-up
operations, developing policies and procedures, writing operational procedures, developing performance
appraisal standards, managing recruitment and selection, setting up wage systems, payroll
administration, designing motivation strategies, reducing employee turnover, training handling
misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out
negotiations with trade unions and collective agreements, etc.
His tenure in organizations has provided him with deep insight and lasting exposure to various problems
and solutions of different kinds. He brings this exposure to his specialized areas of training.
He delivers and facilitates the courses in a simple, easy-to-understand way and willingly shares
knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to
work challenges.
His simple philosophy: “SHARE REAL WORK KNOWLEDGE”. Perhaps a cue may also be taken from a
participant: ‘I NEVER KNEW THIS WAS SO EASY!’
He has trained small, medium and large local and multinational organizations from various industries.
Some of them are: Hospitality: Hotel Maya, Tanjung Rhu Resort, Equatorial Hotel, Shangri-La Hotel, NIKKO
Hotel, Country Heights Resorts, Kelab Sukan Cahaya, Nando’s, Mines Resort, Boulevard Hotel, Pacific
Regency Apartments, STAR Cruises; Foreign Embassy: Japan Travel Bureau (Japan Embassy);
Medical: Hospital Pantai Indah, Subang Jaya Medical Centre, Optimax Eye Specialist Centre: Shipping:
Kudrat Maritime, Global Airfreight, MISC; Car: Honda, EON, PERODUA, Swedish Motor Assemblies;
Construction: Bumimetro Construction, YTL Land, Fujiya Constructions; Consultants: Job Street.com, Job
Hunt, Eurogain Consulting; Education: INTI College, University Islam International; Banks: MBB, RHB, MBF
Cards; Cosmetics: Clara International; Food: Cadbury, Dumex, Sara Lee, BABA Products; Insurance:
Multipurpose Insurance, Takaful Nasional, Manulife, Technology: STT Technologies, Samsung
Electronics (M), JVC Video (M), UPD Systems, Malaysian Biotechnology Sdn Bhd; IT: Oracle (USA), Orga
(Germany); Petrol & Chemicals: Petrochemical, Petronas, Hitachi Chemical, Sime Kansai, CCM Chemicals;
Electronics: Toshiba, Sony, Canon, Hitachi; Media: Redtone Telecommunications, STAR, NST; Tyres:
Continental Sime Tyres; Steel: Prestar Steel Pipes, Perwaja Steel, Genting Sanyen, Ornasteel Enterprise
Corporation; Voluntary: Malaysia AIDS Council; Manufacturing: Malaysia Newsprint Sdn Bhd, , BC Wonder
Bowl, Schaefer Kalk (M), Guardian Venture (M), Sinora, Cargil Palm Products, Vacances; Government &
GLCs: Dewan Bahasa dan Pustaka, Ministry of Local Government and Housing, Income Tax Board, Airod,
Sabah Tourism Board, FELDA, Telekom Malaysia, TNB, Company Commission of Malaysia, EPF (Malaysia),
EPF (Brunei)
