Mastering Professional Skills for Secretaries, PAs & Office Administrators

25-26 Nov, 2024, THE MAJESTIC HOTEL KUALA LUMPUR

IPA Training is Registered with

Learn from the Best

MS. ANANTHY SANKARAN holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M. A. Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years’ experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top-notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at the workplace.
Her areas of expertise or most popular training workshops are Office Administration, Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development, and many other Administrative Skills enhancement programs.

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” programs for more than 300 staff of different levels.

 

Some major training projects conducted by Ms. Ananthy include facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

 

A firm believer of “Behind Every Successful Organization Is A Well-Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

 


Venue Details

THE MAJESTIC HOTEL KUALA LUMPUR
5 Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia,
Phone : 03 2785 8000

https://www.majestickl.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Understanding The Millennial Challenges
  • Identifying Performance Standards
  • Projecting A Professional Image
  • Projecting Performance-Based Attitude
  • Communicating Confidently And Assertively
  • Prioritizing Task And Activities
  • It’s All About Efficiency
  • Arranging For Events And Meetings
OBJECTIVES

An office administrator and secretary can work well with people and manage tasks in the most reliable manner. They consistently plan, implement and manage various situations better than most people, to achieve the organizational goal. They are outstanding in their ability to think ahead, make excellent decisions as well as solve problems in the most cost-effective manner.

To become excellent, Administrators, Secretaries and Office professionals must equip themselves with the right kind of knowledge and mindset to champion the cause for their bosses. This course specially caters to change mindsets to work better with bosses, complete tasks on time and handle situations in the most effective way.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Discovering what bosses are expecting from you.
  2. Analyzing your current abilities to become an outstanding performer.
  3. Learning how to prioritize accurately.
  4. Identifying efficient and neat working methods.
  5. Understanding your important performance competencies.
  6. Knowing how to project a professional image.
  7. Managing events and meetings smoothly.
WHO SHOULD ATTEND
  • Suitable for Secretaries, Personal Assistants, Administrative Assistants and Office Professionals
METHODOLOGY
This is a practical course with many hands-on activities to allow participants to experience what they learn first. Some of the methodologies used are:
• Problem analysis
• Case study
• Role play
• Games
• Group discussion
• Interactive Lectures
DAY 1
9:00

UNDERSTANDING THE MILLENNIAL CHALLENGES

  • Shift in Roles and Responsibilities
  • Working With Gen X, Y and Z
  • Analyze Current Challenges


10.45

IDENTIFYING PERFORMANCE STANDARDS

  • The Secret of Key Performance Index(KPI)
  • How Far Can You Climb the Career Ladder?
  • How Fair and Just Are Bosses?
1:00 Lunch
2:00

PROJECTING A PROFESSIONAL IMAGE

  • 10 Rules of Excellent Secretary and Office Professional
  • SWOT On Your Behavior
  • Learn How to Manage Your Emotions
  • Values of Secretary and Office Professional
3:45

PROJECTING PERFORMANCE-BASED ATTITUDE

  • Secret of Communication
  • Choosing The Right Words
  • That Tone of a Professional
  • Learn To Read People Silently
5:00 End of Day 1
DAY 2
9:00

COMMUNICATING CONFIDENTLY AND ASSERTIVELY

  • Selecting Common Assertive Phrases
  • Managing People and Appointments
  • Setting Reminders and Managing it Effectively

10.45

PRIORITIZING TASK AND ACTIVITIES

  • Identifying Your Daily-to-do List.
  • Categorizing Your Task
  • Learn How to Prioritize Your Task
1:00 Lunch
2:00

IT’S ALL ABOUT EFFICIENCY

  • Creating SOPs and Faster Working Methods
  • Managing Your E-Calendar
  • In Basket Method
3:45

ARRANGING FOR EVENTS AND MEETINGS

  • Preparing Your Meeting Checklist
  • Booking The Meeting Venue
  • Suitable Refreshment
5:00 End of Course