DR ANGELINE ANN SAMUEL
PHD in Behavioural Economics NUS
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
Dr Angeline is an experienced specialist in Professional Development and Digital Marketing. She has been
spearheading a global development company, primarily the management consulting wing specializing in providing
world class professional development, human capital development and social media marketing solutions. She was
involved with ensuring progressive growth of the business through management of its Advisory functions. Currently
she is the CEO of a digital marketing firm in Malaysia.
Her everyday role entails: strategic planning, managing and leading teams in diverse roles, sales/ marketing/
advisory/ operations management, digital marketing, market expansion strategies, business development initiatives,
competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of
products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant,
working with multiple organisations.
Her Client’s include :
• SIRIM , Malaysia
• MATA , Malaysia
• Palace of the Golden Horses, Malaysia
• Royal Chulan, Malaysia
• Bank Islam, Malaysia
• B Braun Malaysia
• Total Worx Asia
• Lafarge Cement
• PETRONAS Malaysia
• Dragon Oil Dubai
• Halliburton
• Zimbabwe Power Corporation
• Canon
• National Bank Of Malawi
• PNG Ports Corporation Limited
• Qatar Petroleum Company
• Qatar Petrochemical Company (QAPCO)
• The Tanzania Institute Of Bankers
• Alinta Energy Sydney, Australia
• Celestica Malaysia Sdn Bhd
• Mozambique Airlines (LAM)
• Base Titanium, Zambia
• Arabian Pipes Co, Saudi Arabia
• Al Abdullatif Manufacturing & Investment Co, Saudi Arabia
• Saudi Aramco, , Saudi Arabia
• PNG Ports Corporation Limited
• Vanuatu National Provident Fund
• La’ala Al Kuwait Real Estate Establishment, Kuwait
• Hikma Pharmaceuticals, Jordon
• Jordan Bromine Company Limited
• Al Samer JCI Controls, Saudi Arabia
• Tanga Cement, Tanzania
• Arab Potash Company, Jordan
• Base Titanium, Kenya
• Egyptian Banking Institute
• First Gulf Bank, Abu Dhabi
• Saudi International Trading Company Limited
• Mopani Copper Mines PLC
• Prysmian Cables
CONCORDE HOTEL KUALA LUMPUR
2, Jalan Sultan Ismail,,
50250 Kuala Lumpur.,
- 50250
Phone : (603) 2144 2200
https://kualalumpur.concorde hotelsresorts.com/
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
NEGOTIATION SKILLS
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OVERVIEW |
This 2-day training course on Negotiation Skills and Handling Difficult Customers is designed to equip participants with essential techniques and strategies to excel in both negotiation and customer service scenarios. Day 1 Focuses on mastering the art of negotiation, covering foundational concepts, effective communication, tactical approaches, and closing deals. Day 2 Addresses the challenges of managing difficult customers, emphasizing understanding customer behavior, conflict resolution, and building lasting relationships. Through interactive activities, role-playing, and practical exercises, participants will develop the confidence and skills needed to navigate complex interactions and achieve favorable outcomes. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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WHO SHOULD ATTEND |
Industries: Sales and Marketing: Professionals in this industry constantly engage in negotiations and need to maintain robust customer relationships. Real Estate: Agents and brokers benefit from negotiation skills to close deals and manage diverse client expectations effectively. Banking and Finance: Employees in these sectors often negotiate terms with clients and handle sensitive customer interactions. Retail: Managers and customer service representatives need effective negotiation and customer management skills to enhance customer satisfaction and resolve conflicts. Healthcare: Administrators and healthcare providers can utilize these skills to negotiate with suppliers and handle patient relations. Hospitality and Tourism: Essential for staff to negotiate vendor contracts, manage bookings, and maintain excellent customer service under pressure. |
METHODOLOGY |
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