Managing Discipline And Misconduct-Handling Absenteeism, Problematic Workers, And Poor Performance

26-27 Feb, 2025, Wyndham Grand Bangsar Kuala Lumpur

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PUAN SURAIYA CH’NG ABDULLAH is the Director of Industrial Relations, Selangor.


 

WORKING EXPERIENCES
1. Director, Industrial Relations, Selangor
Duration : 16 May 2023 – Now
2. Deputy Director, Labour Standards Division, JTKSM Putrajaya
Duration : Feb 2021 – 15 May 2023
3. Principle Assistant Director, Legal and Enforcement Division, JTKSM Putrajaya
Duration : Feb 2019 - 2021
4. Director, Labour Department, Melaka
Duration : 2015 - Feb 2019
5. Counsellor of Labour, High Commission of Malaysia, Singapore
Duration : 2013 – 2015
6. Director, Industrial Relations Department, Sarawak
Duration : 2011-2013
7. Principle Assistant Director, Industrial Relations Department, Perak
Duration : 2008-2011
8. Assistant Director of Labour at Perak and Putrajaya,
Duration : 1993-2008


 

FIELD OF EXPERTISE
Puan Suraiya with the Degree of Bachelor of Art in Southeast Asia Studies (UM), she has vast experience in the field of Human Resources Management and Labour Laws for more than 30 years and currently is the Director of Industrial Relations, Selangor. Besides that, she is also a Certified Trainer from HRDCorp.


 

She is an experienced trainer in the subject matter as she is a hands-on practitioner. Many cases that she shares with her participants are often real-life examples and solutions that she had encounter during she career as Assistant Director, Principal Assistant Director and State Director of Labour and now as Director in Department of Industrial Relations, Selangor complete her experience in HR.


 

She is also exposed to the international Labour / Employment Issues where she served two and half years as Counsellor of Labour in High Commission of Malaysia in Singapore. During her service in Singapore, she has given talks to Chinese Chamber of Commerce in Singapore and given advice to the private companies in Singapore about The Employment Act 1955 in Malaysia.


 

With her experiences in Malaysia and Singapore, she has developed and delivered many training programs, in-house and public such as: -
a) Employment Act 1955
b) Industrial Relations Act 1967
c) Trade Union Act 1959
d) Managing Discipline and Misconduct
e) Managing Misconduct and Domestic Inquiry
f) Prevention and Eradication of Sexual Harassment at Workplace
g) Practicing Basic Human Rights in Employment Through Ethical Trading Initiative (ETI), and
h) Payroll Administration.


 

Among the many well-established organizations that have benefited from her expertise are Jabatan Tenaga Kerja (JTK), Stamford College, Singapore Chinese Chamber of Commerce, INPRIM Melaka, Trade Unions, TM Melaka, Kebangsaan Pekerja-Pekerja Simen Semenanjung Malaysia, Kesatuan Pekerja-Pekerja UMW,
Western Digital, Panasonics, UTP and others.

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
1, Jalan Pantai Jaya Tower 3, Kuala Lumpur, 59200 MY,
Phone : +60322981888

https://wyndhamgrand bangsarkl.com.my/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Functions And Responsibility Of Employer And Employee Handling Discipline And Misconduct
  • Handling Absenteeism And Problematic Workers
  • Handling Poor Performance
  • Alternative Action
  • Performance Improvement Plan (PIP)
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the difference between minor and major misconduct.
  2. Knowing how to act on misconduct that happens in the workplace.
  3. Understanding the responsibility of employers and employees according to the laws.
  4. Knowing how to implement in practical approach the company’s discipline
    procedure.
  5. Understanding the consequences of the misconduct according to the law and
    the organization.
WHO SHOULD ATTEND
General Manager, Manager, Head of Department / Division, Human Resources Manager or any personnel who has human resource functional responsibility and Supervisor
METHODOLOGY
This course is essentially participative. There will be group interaction and interactive lectures.
DAY 1
9:00

INTRODUCTION

1.1 Discipline And Misconduct
• The needs of discipline in the organization
• Employee – employer / trade union relations
• Solving problems together
• Understanding system, policy, rules and discipline
1.2 Purpose
• Forming positive attitude
• Achieving high performance
• Obeying the system, policy, rules and laws
1.3 Discipline Procedure
1.4 Disciplinary Actions Guideline
1.5 Natural Justice
1.6 Forgiveness Or “Condonation”

12.00

FUNCTIONS AND RESPONSIBILITY OF EMPLOYER AND EMPLOYEE HANDLING
DISCIPLINE AND MISCONDUCT

2.1 Introduction
2.2 Rights And Responsibilities
• Contract of Service
• Rights of an employer
• Employer responsibilities
• Rights of employee
• Employee responsibilities
2.1 Conflict Of Priority Between Employers And Employees
2.2 Verbal And Written Warning

1:00 Lunch
2:00

HANDLING ABSENTEEISM AND PROBLEMATIC WORKERS

3.1 Problematic Employees
3.2 Leaves
• Leave entitlement
• Granting leave
• Prove of leave approval
3.3 Absent Without Leave
3.4 Absenteeism And Lateness
3.5 Handling Absenteeism
Step 1 : if the problem is serious
Step 2 : if the problem continues
Reaction

5:00 End of Day 1
DAY 2
9:00

HANDLING POOR PERFORMANCE

4.1 Preventing Poor Performance
4.2 Remedial Action To Assist Poor Performers
4.3 Performance Management Systems And Performance Appraisal
4.4 Disciplinary Action Against Poor Performers

10.45

ALTERNATIVE ACTION

STEP 1 : Receiving complaint
STEP 2 : Calls the worker for discussion
STEP 3 : Explaination from employee
STEP 4 : Discussion
(a) What you do if he admit of his poor performance?
(b) If he denied the accusation.
(c) Counseling guideline
STEP 5 : Further Actions
STEP 6 : What would you do if there is an improvement or no improvement at all.

1:00 Lunch
2:00

PERFORMANCE IMPROVEMENT PLAN (PIP)

6.1 The Purposes And When To Apply It.
6.2 Steps To An Effective PIP
6.3 The End Of PIP.

5:00 End of Course