Developing Your HR Policy, SOP & Employee Handbook

26-27 Feb, 2025, Wyndham Grand Bangsar Kuala Lumpur

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Learn from the Best

CYRIL PAGADALA has a BA (English) and MA (Human Resource Management).

 

Cyril has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources of a group of companies.

 

He has managed all HR functions from recruitment to termination/dismissal such as:
Setting up the HR Department A-Z and company start-up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc. One of the main functions in any organization that he worked for has been developing the company’s HR Policies and Employee Handbook.

 

Cyril is now a lecturer and corporate trainer since 2007 in the field of: human resource management and HR laws. He lectures on the OUM degree programmes in Human Resource Management hosted by the Malaysian Employers Federation (MEF).

 

His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialised areas of training.

 

Cyril delivers and facilitates the courses in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

 

He has trained in a wide range of organizations such as:
CCM Chemicals, Ornasteel Enterprise Corporation, FELDA, Euratech (M), Alliance Bank, Affin Bank, MBF Cards, Telekom Malaysia, PERODUA, RHB Bank, Optimax Eye Specialist Centre, Hotel Maya, Tanjung Rhu Resort, Prestar Steel Pipes, Companies Commission Malaysia, Manulife, TNB, Malaysia AIDS Council, Malaysia Newsprint Sdn Bhd, Equatorial Hotel, BC Petrochemical, Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Kudrat Maritime, Bumimetro Construction, Sinora, Global Airfreight, Shangrila Hotel, Hitachi Chemical, Redtone Telecommunications, Multipurpose Insurance, Pacific Regency Apartments, STT Technologies, Fujiya Constructions, Boulevard Hotel, EON, Cargil Palm Products, Petronas, Hospital Pantai Indah, Country Heights Resorts, YTL Land, Sime Kansai, Samsung Electronics (M), JVC Video (M), Kelab Sukan Cahaya, UPD Systems, Takaful Nasional, Dewan Bahasa Dan Pustaka, Job Street.com, Inti College, Toshiba, etc.

 

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
1, Jalan Pantai Jaya Tower 3, Kuala Lumpur, 59200 MY,
Phone : +60322981888

https://wyndhamgrand bangsarkl.com.my/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Introduction
  • Basic Salaries & Allowances   
  • Employment
  • Probation and Confirmation
  • Employee Development
  • Performance Management & Bonuses 
  • Employee Recognition 
  • Work Hours, Rest Days, Public Holidays and OT 
  • Entitlement / Benefits  
  • Non-performance / Indiscipline & Dismissal
  • Resignation, Retrenchment & Retirement    
  • Grievance Procedure & Exit Interviews  
  • Employment (Part-time Employees) Regulations 2010
  • Children and Young Persons Act 1966
  • Employee Handbook

Participants will receive the following which can be easily customized
for your organisations.  

  • Sample Of The HR Policy.
  • A Sample Of SOP
  • A Sample Of The Employee Handbook
  • Samples Of All Critical Documents / Letters
OVERVIEW

Purpose of Written HR Policy
A written HR Policy will provide clear direction for decision making by management when the owner or top management is away. This will also provide responsible delegation of authority

Purpose of Employee Handbook
The Employee Handbook is an agreement between employees and the organization on terms and conditions of employment including employee benefits and disciplinary action

What Does this Course Cover?
The course covers the commonly used HR Management systems and the employment laws, from recruitment and management to dismissal/termination of employment.

It also includes processes.

FAQ: Will You Give Out a Sample of the HR Policy, SOP, Employee Handbook and Samples of All HR Documents?

ANSWER: YES. As A Participant You Will Receive The Following:
(a) Sample of the HR Policy.
(b) A sample of SOP
(c) A sample of the Employee Handbook
(d) Samples of all critical documents / letters

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Drawing Up Clear HR Policies And The Employee Handbook; And Defining Their Aims And Purposes.
  2. Understanding Management Prerogatives And Areas Of Responsibility For The HR Department.
  3. Explaining Job Functions And Establishing Accountability And Responsibility Of Employees Carrying Out HR Functions.
  4. Applying Types Of Legal And Market-Standard Benefits And Entitlements For Employees; And Defining Their Aims And Purposes; Adhering To Legal Standards Surrounding Various Policies.
  5. Establishing The ‘Paper’ Trail Or Flow Chart And Drafting HR Documents And Letters.
WHO SHOULD ATTEND
  • HR Managers
  • Heads of HR Department
  • Policy Decision Makers
  • Board of Directors
METHODOLOGY
Presentations, Interactive Discussion, Workshop Sessions
DAY 1
9:00

INTRODUCTION

  • Differences between HR Policies & Employee Handbook
  • Organization structure & levels
  • Job Descriptions & Specifications
  • Prerogatives of management
 

BASIC SALARIES & ALLOWANCES

  • Job Grades
  • Pay Grades & Pay Ranges
  • Minimum Wages Act (latest)
  • Allowances & Reimbursable Claims
10.45

EMPLOYMENT

  • Recruitment Methods
  • Selection Methods
  • Types of contracts
 

PROBATION AND CONFIRMATION

  • Period of probation
  • Action before confirmation
  • Extension of probation
1:00 Lunch
2:00

EMPLOYEE DEVELOPMENT

  • Orientation
  • Training & development
  • Transfers
  • Promotions
 

PERFORMANCE MANAGEMENT & BONUSES

  • Appraisal
  • Linking increments & bonuses to performance
  • Action for non-performers
3:45

EMPLOYEE RECOGNITION

  • Long service awards
  • Service excellence awards
  • Get together functions
5:00 End of Day 1
DAY 2
9:00

WORK HOURS, REST DAYS, PUBLIC HOLIDAYS AND OT

  • Working hours & days
  • Rest Days
  • PH
  • OT Rates
 

ENTITLEMENT / BENEFITS

  • Annual Leave entitlement
  • Sick leave & Medical Benefits
  • Maternity / Paternity Leave
  • Special leave: Marriage, Compassionate, Prolonged Illness, etc.
  • Special benefits: loans, scholarship, uniform, etc.
10.45

NON-PERFORMANCE / INDISCIPLINE & DISMISSAL

  • Major and minor misconduct
  • Disciplinary action steps
  • Types of disciplinary action
  • Non-performance & Indiscipline
  • Probationary Period & Non-confirmation
  • Legal issues
 

RESIGNATION, RETRENCHMENT & RETIREMENT

  • Resignation notice period
  • Retirement age & Benefits
  • Golden handshake & Garden Leave
  • Retrenchment and Compensation Issues
  • Extension of service after retirement
1:00 Lunch
2:00

GRIEVANCE PROCEDURE & EXIT INTERVIEWS

  • General grievance procedure
  • Content of Exit Interviews
  • Approving authority & signatories
 

EMPLOYMENT (PART-TIME EMPLOYEES) REGULATIONS 2010

  • Who is a part-timer?
  • Benefits for part-timers
  • Overtime Issues
 

CHILDREN AND YOUNG PERSONS ACT 1966

  • Definitions of children and young person
  • Working hours and days
  • Limitation of jobs
3:45

EMPLOYEE HANDBOOK

  • Scope and limitation of handbook
  • General and specific aims of handbook
  • Terms and conditions of employment
  • Other information that may be included
5:00 End of Course