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Effective Communication & Interpersonal Skills for Professional Success

10-11 Mar, 2025, CONCORDE HOTEL KUALA LUMPUR

IPA Training is Registered with

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/


Phone : +603 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Clarifying Your Roles And Responsibilities At Work
  • The Internal Outlook
  • Grooming Your Professional Personality
  • Dealing With Different People At Work
  • Understanding The Way Leaders Communicate
  • How Can You Communicate Assertively
  • Effective Listening At All Times
  • Handling Differences And Criticism
OBJECTIVES
  1. Find your answers on how to play your role, carry out responsibilities and manage people at work all times.
  2. Through this course, participants will gain insight to deal assertively with others according to respective situations. Develop important skills to manage customers as well team members and how to control your audience by your actions.
  3. Participants will also learn core concepts on Interpersonal, Communication and Grooming skills to produce excellent relationship with everyone at work place.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Projecting a more positive and professional image at work.
  2. Learning to be more confident and managing emotions well.
  3. Communicating more effectively with Team Leads and members
  4. Being able to understand human behavior from a different perspective.
  5. Learning to manage conflict constructively.
  6. Being able to handle criticism more positively.
WHO SHOULD ATTEND

Receptionist, Clerical, Secretaries, Supervisors, Office Administrators, Marketing-sales/IT/Call Centers/Accounts/Operational /Technical support/Engineers, Officers, Executives and Assistant Managers

METHODOLOGY
This is a practical course with many hands on activities to allow participants to experience what they learn first. Some of the methodologies used are:
  • Problem analysis
  • Case study
  • Video clips
  • Role play
  • Games
  • Group discussion
  • Facilitation


DAY 1
9:00 CLARIFYING YOUR ROLES AND RESPONSIBILITIES AT WORK
  • Why Do You Work?
  • Understanding Your Actual Responsibilities
  • Managing Your External Look and Dressing Up
10.45 THE INTERNAL OUTLOOK
  • The Right Attitude To Look Professional
  • Understanding Your Negative Emotions
  • How To Manage Emotion During Difficult Situation
1:00 Lunch

2.00 GROOMING YOUR PROFESSIONAL PERSONALITY
  • 3 Ways of Communicating Effectively
  • The Right Words To Use
  • Correcting Your Tone of Voice
  • Positive and Negative Body Language at Work
  • How To Talk Positively To Customers
3.45 DEALING WITH DIFFERENT PEOPLE AT WORK
  • Communication Matrix
  • Analyze Your Profile
  • Identify Your Customers Profile
  • How To Manage Different Personalities
5:00 End of Day 1
DAY 2
9:00 UNDERSTANDING THE WAY LEADERS COMMUNICATE
  • Situational Leadership Styles
  • Maturity Levels
  • Developing People and Self-motivation
10.45 HOW CAN YOU COMMUNICATE ASSERTIVELY
  • Transforming Aggressiveness to Assertiveness
  • Assertive Words
  • Inspiring and Empowering Others
1:00 Lunch

2.00 EFFECTIVE LISTENING AT ALL TIMES
  • Different Levels of Listening
  • Identifying Key Words In Conversation
  • Assisting Needs Promptly
  • Keeping Problem Solving “Short and Sweet”
3.45 HANDLING DIFFERENCES AND CRITICISM
  • Viewing Criticism In Neutral Manner
  • How to Focus on Solution
  • Learning To Accept Difference
5:00 End of course