Developing Essential Skills to Become Super Secretaries & Top Personal Assistants

21-22 Apr, 2025, THE MAJESTIC HOTEL KUALA LUMPUR

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Learn from the Best

Carol Chiam a.k.a. O.K. Chiam is a professional trainer,
mentor, motivator, public speaker, customer service
guru and an author of 8 books.
She has with her more than 25 years of vast working
exposure in more than 7 industries, especially the financial
and service sectors. Her professional qualifications and
wide exposure not only made a successful trainer but
given her an extra edge in writing comprehensive books
to share her knowledge.


She has with her no less than 15 years experience in
training & development of staff and agents in leading
multinational companies. She is a seasoned professional
trainer for public and in house courses. Her participants
include from large Multinational Companies, leading
Conglomerates, Financial & Service Sectors, Oil & Gas
Companies, Fast Moving Consumer Goods Industries
(FMCG), Construction Sector, Manufacturing Sectors,
Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s Personal Development courses are very well
accepted and have been successfully conducted for
in house and public courses for participants from all
over Malaysia. There is a popular demand for more of
her English courses, especially from those who have
attended her trainings before.


She is an approved PSMB Trainer with more than 15 years
training experience. Besides the Personal Development
courses, she is a popular and seasoned trainer in
customer focus management, sales management, public
speaking and presentation skills, people management,
communication skills and English grammar.


Carol believes that her success in training is very much
due to her ability to interact with her participants in 3
languages i.e. English, Bahasa Malaysia and Mandarin
and also, her vast exposure of more than 25 years in
several industries, especially in multinational companies.
A strong believer in reinventing and continuous
improvement, she places attitude as the most important
criteria for any success. She strongly endorses the “keep
learning” habit for personal development.


“Knowledge is no power but Application is“

Venue Details

THE MAJESTIC HOTEL KUALA LUMPUR
5 Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia,
Phone : 03 2785 8000

https://www.majestickl.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Becoming “A Better You” In Office
  • Raising Your Confidence Level
  • Effectively Organising Your Bosses Schedule
  • Filing Management
  • Professionalism In Carrying Out Duties
  • Writing Effective Minutes Without Embarrassing Your Boss
  • Keys To Effective Problem Solving & Decision Making
  • Prioritising & Time Management
  • Advanced Communication Skills
  • Improving Business Writing Skills
  • Keep Learning
OVERVIEW

Secretaries and Personal Assistants are important assets of a company.

Bosses and executives will not be able to execute their functions smoothly without Secretaries and Personal Assistants. These valuable assistants not only represent them but also do some of their light functions. Secretaries and Personal Assistants help to lighten burden of bosses and executives, relieving them of their daily heavy workload.

It is necessary for Secretaries and Personal Assistants to improve their existing competencies to meet the ever changing and ever demanding needs of bosses and executives in this competitive market.

Secretaries and Personal Assistants are not just doing administrative and secretarial duties but also problem solving and maintaining work harmony in the office.

This course will help Secretaries and Personal Assistants to be more efficient and effective. They will be more confident in interacting and communicating with their bosses and staff. This course will enhance their professionalism in carrying out their duties

COURSE OBJECTIVES
  1. Upgrading essential skills to become super secretaries and top personal assistants.
  2. Upholding professionalism in carrying out your duties.
  3. Becoming excellent representatives of bosses and executives.
  4. Achieving company’s goals.
WHO SHOULD ATTEND

Secretaries, Personal Assistants & Administrative Assistants Existing secretaries and new secretaries will find this course useful in meeting new challenges at work.

Level of Understanding: Intermediate

METHODOLOGY

Full participation is needed in this much energised training. Interactive lectures, role plays, individual and team activities will be included.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB...
  1. Achieving more with the acquired skills.
  2. Being able to help your boss to ease work pressure and restore balance.
  3. Becoming more confident in dealing with staff issues.
  4. Being able to lessen your boss’s burden with good business skills.
  5. Raising your abilities to do more for bosses and executives.
  6. Increasing professionalism in carrying out your duties
 
DAY 1
9:00 BECOMING “A BETTER YOU” IN OFFICE
  • Trying your best versus being your best at work
  • Getting a total commitment on your job
  • Know your role
  • Bearing the right mindset
  • Sharpening your competencies is a must have ability
10:00 RAISING YOUR CONFIDENCE LEVEL
  • Creative Thinking Strategies
  • Mastering the art of Public Speaking & Presentation
  • Intensifying interaction with boss and staff
11:00 EFFECTIVELY ORGANISING YOUR BOSSES SCHEDULE
  • Learn from past mistakes
  • Not forgetting you are your boss’s representative
  • Know when to decide and when to consult your boss
  • Organising meetings well
  • Ensuring efficient flight bookings and room reservations for boss
12:00 FILING MANAGEMENT
  • Thorough analysis of filing appropriately
  • Focus on space and easy retrieval for you and your boss
  • Consideration for easy locating of files by others
  • Identifying filing of confidential and non confidential documents
1:00 Lunch

2:00 PROFESSIONALISM IN CARRYING OUT DUTIES
  • How to carry yourself at work?
  • How to rephrase words for better relationship?
  • How you say matters!
  • Be a professional assistant to your boss
3:45 WRITING EFFECTIVE MINUTES WITHOUT EMBARRASSING YOUR BOSS
  • Differentiating need to know facts and nice to know facts
  • Improving your language standard for proper grammar and words
  • Attending courses to upgrade your standards
5:00 End of Day 1
DAY 2
9:00 KEYS TO EFFECTIVE PROBLEM SOLVING & DECISION MAKING
  • Enhancing listening power for clearer understanding of issues
  • Analysis of issues before deciding on solutions
  • Develop multiple solutions
  • Follow up on outcome
  • Involve boss if you have difficulty
10:45 PRIORITISING & TIME MANAGEMENT
  • Know what to do first and what to do last
  • Overcoming interruptions and distractions
  • Calendaring and to do list are useful tools
12:00 ADVANCED COMMUNICATION SKILLS
  • Using winning words and action words to executive functions
  • More use of affirmatives to build good rapport
  • Improve interpersonal skills for maintaining work harmony
1:00 Lunch

2:00 IMPROVING BUSINESS WRITING SKILLS
  • Writing proper emails for better recognition
  • Making your reports stand out
  • Doing a good summary for easy reading by boss
3:45 KEEP LEARNING
  • See Beyond The Mirror
  • Change to make a difference
  • Upgrading and updating yourself for better recognition and performance
5:00 End of Course