AI-Driven Sales and Marketing Strategies: Transforming Customer Engagement and Business Growth

28-29 Apr, 2025, Wyndham Grand Bangsar Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Dr Angeline Ann Samuel
Bachelor of Software Engineering (Hons), University of Staffordshire

CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)


Our consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.
Her everyday role entails: strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.


Her clients include:

• SIRIM , Malaysia
• MATA , Malaysia
• Palace of the Golden Horses, Malaysia
• Royal Chulan, Malaysia
• Bank Islam, Malaysia
• B Braun Malaysia
• Total Worx Asia
• Lafarge Cement
• PETRONAS Malaysia
• Dragon Oil Dubai
• Halliburton
• Zimbabwe Power Corporation
• Canon
• National Bank Of Malawi
• PNG Ports Corporation Limited
• Qatar Petroleum Company
• Qatar Petrochemical Company (QAPCO)
• The Tanzania Institute Of Bankers
• Alinta Energy Sydney, Australia
• Celestica Malaysia Sdn Bhd
• Mozambique Airlines (LAM)
• Base Titanium, Zambia
• Arabian Pipes Co, Saudi Arabia
• Al Abdullatif Manufacturing & Investment Co, Saudi Arabia
• Saudi Aramco, Saudi Arabia
• PNG Ports Corporation Limited
• Vanuatu National Provident Fund
• La’ala Al Kuwait Real Estate Establishment, Kuwait
• Hikma Pharmaceuticals, Jordon
• Jordan Bromine Company Limited
• Al Samer JCI Controls, Saudi Arabia
• Tanga Cement, Tanzania
• Arab Potash Company, Jordan
• Base Titanium, Kenya
• Egyptian Banking Institute
• First Gulf Bank, Abu Dhabi
• Saudi International Trading Company Limited
• Mopani Copper Mines PLC
• Prysmian Cables

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
1, Jalan Pantai Jaya Tower 3, Kuala Lumpur, 59200 MY,
Phone : 60322981888

https://wyndhamgrand bangsarkl.com.my/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON

SESSION 1: UNDERSTANDING AI IN SALES AND MARKETING
Module 1: Introduction To AI In Sales And Marketing
Module 2: Using ChatGPT For Lead Generation
Module 3: Personalization At Scale With AI
Module 4: AI-Powered Customer Engagement

 

SESSION 2: ADVANCED APPLICATIONS AND IMPLEMENTATION OF AI IN SALES AND
MARKETING

Module 1: AI For Predictive Analytics And Forecasting
Module 2: Automating Marketing Workflows With AI
Module 3: Advanced AI Tools For Content Creation
Module 4: AI-Driven Campaign Performance Analytics
Module 5: Implementing AI In Your Sales And Marketing Strategy

OBJECTIVES

This 2-Day course on AI-Driven Sales and Marketing Strategies is designed to equip participants with the knowledge and skills to harness the power of AI in transforming their sales and marketing efforts.

On Day 1, participants will explore foundational concepts, including an overview of AI technologies, the benefits of AI in lead generation, and case studies of successful AI-driven campaigns. They will also learn how to use tools like ChatGPT for lead generation, personalize marketing at scale, and enhance customer engagement through automated chatbots and social listening.

Day 2 delves into advanced applications, focusing on predictive analytics, automating marketing workflows, creating high-quality content with AI tools, and measuring campaign performance using AI-driven analytics.

The course concludes with actionable steps to implement AI Strategies effectively, ensuring participants leave with practical insights and tools to revolutionize their sales and marketing operations.

AFTER ATTENDING THIS AI-DRIVEN SALES AND MARKETING STRATEGIES COURSE, YOU WILL RETURN TO YOUR JOB…
  1. Understanding What AI Is And Its Applications In Sales And Marketing.
  2. Exploring How AI Is Transforming Customer Acquisition And Engagement.
  3. Learning How ChatGPT Can Assist In Prospecting
    And Qualifying Leads.
  4. Crafting Effective Prompts For Lead-Generation Tasks.
  5. Understanding How AI Personalizes Marketing Content For Different Audience Segments.
  6. Learning Tools To Automate Personalized Email Campaigns And Social Media Messages.
  7. Exploring How AI Chatbots And Virtual Assistants
    Can Enhance Customer Interactions.
  8. Learning To Integrate AI Into Customer Service Channels.
  9. Understanding Ethical Considerations When Using AI.
  10. Using AI to predict sales trends and customer behaviour.
  11. Incorporating predictive insights into strategic decision-making.
  12. Streamlining marketing operations using AI-driven automation tools.
  13. Identifying opportunities for workflow automation.
  14. Leveraging AI tools for creating high-quality content.
  15. Enhancing productivity and creativity in content development.
  16. Developing a roadmap to implement AI in participants’ organizations.
  17. Aligning AI strategies with business goals and KPIs.
WHO SHOULD ATTEND
  • Sales and Marketing Professionals: Individuals looking to leverage AI for lead generation, customer engagement, and campaign optimization.
  • Business Owners and Entrepreneurs: Those seeking to enhance their sales and marketing strategies through AI-driven insights.
  • Digital Marketing Specialists: Professionals aiming to implement AI tools for automation and personalization.
  • Content Creators and Social Media Managers: Individuals interested in AI-powered content creation and customer interaction.
  • Data Analysts and Marketing Strategists: Those looking to utilize predictive analytics for
    improved decision-making.
  • Customer Relationship Managers: Professionals focused on AI-powered engagement and retention strategies.
  • Technology and AI Enthusiasts: Individuals exploring AI applications in business growth and sales optimization.
  • Sales and Business Development Managers – Professionals responsible for optimizing sales pipelines and leveraging AI for data-driven decision- making.
  • Marketing Executives and Brand Strategists – Those focused on enhancing customer targeting, campaign automation, and AI-driven personalization.
  • Corporate Leaders and Decision-Makers – Executives looking to integrate AI into their organizations’ sales and marketing functions for improved efficiency and ROI.
  • E-commerce and Retail Professionals – Individuals seeking to implement AI-driven
    product recommendations, dynamic pricing, and automated customer interactions.
  • CRM Specialists and Customer Support Teams – Those managing customer relationships who want to incorporate AI chatbots, sentiment analysis,
    and engagement strategies.
  • Lead Generation Specialists – Professionals interested in using AI-powered tools to refine lead scoring, automate outreach, and improve prospecting.
  • Startups and Growth-Stage Businesses – Founders and teams looking to scale marketing efforts using AI while optimizing costs.
  • AI and Data Science Enthusiasts in Sales and Marketing – Individuals exploring AI’s potential
    in enhancing data analytics, predictive modelling, and decision-making processes.
  • Public Relations and Communication Experts –Those managing brand perception, crisis communication, and audience engagement using AI- powered insights.
METHODOLOGY
  • Quizzes. For long, complicated training, stop periodically to administer brief quizzes on information presented to that point. Begin sessions with a pre-quiz and let participants know there will also be a follow-up quiz. Trainees will stay engaged in order to improve their pre-quiz scores on the final quiz. Further this will motivate participants by
    offering awards to the highest scorers or the most
    improved scores.
  • Small group discussions. Break the participants down into small groups and give them case studies or work situations to discuss or solve. This is
    a good way for knowledgeable veteran employees
    to pass on their experience to newer employees.
  • Case studies. Adults tend to bring a problem-
    oriented way of thinking to workplace training. Case studies are an excellent way to capitalize on this
    type of adult learning. By analysing real job-
    related situations, employees can learn how to handle similar situations. They can also see
    how various elements of a job work together to
    create problems as well as solutions.
  • Active summaries. Create small groups and have
    them choose a leader. Ask them to summarize the lecture’s major points and have each team leader present the summaries to the class. Read aloud
    a prewritten summary and compare this with participants’ impressions.
  • Q & A sessions. Informal question-and-
    answer sessions are most effective with small
    groups and for updating skills rather than teaching new skills. For example, some changes in
    departmental procedure might easily be handled by a short explanation by the supervisor, followed
    by a question-and-answer period and a discussion period.
  • Question cards. During the lecture, ask participants
    to write questions on the subject matter. Collect
    them and conduct a quiz/review session.
  • Role-playing. By assuming roles and acting out situations that might occur in the workplace, employees learn how to handle various situations before they face them on the job. Role-playing is an excellent training technique for many interpersonal
    skills, such as customer service, interviewing, and supervising.
  • Participant control. Create a subject menu of what
    will be covered. Ask participants to review it and
    pick items they want to know more about. Call on
    a participant to identify his or her choice. Cover
    that topic and move on to the next participant.
  • Demonstrations. Demonstrate the steps being
    taught or the processes being adopted.
  • Other activities.
    o Create a personal action plan.
    o Paraphrase important or complex points in the lecture.
DAY 1
 

SESSION 1: UNDERSTANDING AI IN SALES AND MARKETING


9:00

MODULE 1: INTRODUCTION TO AI IN SALES AND MARKETING

  • Overview of AI technologies
  • Benefits of AI in lead generation, personalized marketing, and sales forecasting.
  • Case studies of successful AI-driven campaigns.
10.45

MODULE 2: USING CHATGPT FOR LEAD GENERATION

  • Role of AI in identifying potential customers.
  • Designing conversational scripts for ChatGPT to initiate lead inquiries.
  • Filtering and prioritizing leads using AI.
1:00 Lunch
2:00

MODULE 3: PERSONALIZATION AT SCALE
WITH AI

  • Overview of AI-driven personalization platforms
  • Tailoring messaging for different buyer personas.
  • Analysing customer behaviour to predict preferences.
3:45

MODULE 4: AI-POWERED CUSTOMER ENGAGEMENT

  • Building automated chatbots with tools like Dialogflow or ChatGPT.
  • AI in social listening and sentiment analysis.
  • Best practices for maintaining human-like engagement.
5:00 End of Day 1
DAY 2
 

SESSION 2: ADVANCED APPLICATIONS AND IMPLEMENTATION OF AI IN SALES AND MARKETING

9:00

MODULE 1: AI FOR PREDICTIVE ANALYTICS AND FORECASTING

  • Predictive analytics tools
  • Forecasting customer lifetime value (CLV).
  • Leveraging AI for inventory and resource planning.
10.45

MODULE 2: AUTOMATING MARKETING WORKFLOWS WITH AI

  • Automating repetitive tasks (e.g., email sequences, follow-ups).
  • Optimizing marketing funnels with AI.
12.00

MODULE 3: ADVANCED AI TOOLS FOR CONTENT CREATION

  • Generating blogs, social media posts, and ad copy with AI.
  • Enhancing visuals with AI-powered design tools.
1:00 Lunch
2:00

MODULE 4: AI-DRIVEN CAMPAIGN PERFORMANCE ANALYTICS

  • Monitoring KPIs and ROI using AI dashboards.
  • Identifying patterns and trends from campaign data.
3:45

MODULE 5: IMPLEMENTING AI IN YOUR SALES AND MARKETING STRATEGY

  • Steps for integrating AI into existing workflows.
  • Budgeting and resource allocation for AI tools.
  • Tracking the success of AI-driven initiatives
5:00 End of Course