Name: (MC) Effective Communications Skills For Workplace Success
Start: 2025-05-19T09:00
End: 2025-05-19T14:00
Location: CONCORDE HOTEL KUALA LUMPUR

IPA Training is Registered with

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concordehotels resorts.com/

Phone : +603 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON

The Communication Model
Communicate With Confidence
Successful Listening; Spoken Or Written And Feeling
Communicate With Clarity
Personality Profiles As A Basis For Crafting Successful Communication
Brain Dominance Profiles As A Basis For Crafting Successful Communication
Manage Stress To Converse With Clarity And Influence The Other Person
Conversations That Build Trust And Detect Problems Before They Become Serious
Understand Others By Reading Nonverbal Signals
Control Emotions
Present To Impress

COURSE OBJECTIVE

Participants improve on the most needed communication skills in Malaysia. These skills are necessary for successful communication in the workplace based on what we have learned from thousands of our participants.

COURSE LEARNING OUTCOMES (CLO)

Extend the ability to communicate with confidence and clarity.
Respond to show the ability to be a successful listener.
Classify the personality model and brain dominance models as a basis for crafting communication.
Practice stress management skills to converse with clarity to influence the other person.
Present to an audience with confidence, clarity, and presence.
Holding conversations to build trust and detect problems before they become serious.
Develop the ability to understand others and use nonverbal signals that will help one to connect with others, express what they think, meet challenging situations, and build better relationships.
Control emotions to understand others, yourself, and the messages you send.
Make impressive presentations.

WHO SHOULD ATTEND

All Employees And Leaders

METHODOLOGY

The course is highly interactive so that participants get the opportunity to road test the lessons in the course. The training methodology uses a complete learning system with well-defined objectives that are achieved through lectures, case studies, discussion sessions, group exercises, speaking slots, and peer evaluation.

DAY 1

9:00	THE COMMUNICATION MODEL Encoding, decoding, and everything in between Recognizing your ‘noise’ and taking action against it

COMMUNICATE WITH CONFIDENCE

Overcoming fear
Authentic voice
The 5Ps of power speaking

10.45

SUCCESSFUL LISTENING; SPOKEN OR WRITTEN AND FEELING

Active listening skills
Active listening skills in practice

12.00

COMMUNICATE WITH CLARITY

Clear and concise writing
Plain English in Business Communication
5+1 method

1:00

Lunch

2:00	PERSONALITY PROFILES AS A BASIS FOR CRAFTING SUCCESSFUL COMMUNICATION Understanding the 4 personality groups Identifying your personality group Picking the right style for the right audience

3:45	BRAIN DOMINANCE PROFILES AS A BASIS FOR CRAFTING SUCCESSFUL COMMUNICATION Understanding the concept of brain dominance Identifying brand dominance in people Picking the right words for the right audience

5:00	End of Day 1

DAY 2

9:00	MANAGE STRESS TO CONVERSE WITH CLARITY AND INFLUENCE THE OTHER PERSON Being approachable How to speak carefully Listen attentively Respond accurately