Emotional Intelligence For Personal Resilience, Leadership, and Customer Engagement
28 May, 2025, Wyndham Grand Bangsar Kuala Lumpur
IPA Training is Registered with
Learn from the Best
SHARON LEE
SENIOR TRAINER & COACH
HRDF CERTIFIED
A successful career is dependent on the individual having
work-related functional knowledge and skills, and the art of using them to the best effect. The art is largely one of interpersonal and communication: through talking, listening, writing, reading; and body language. Good interpersonal and communication skills are what separate the distinguished, from the good.
Sharon’s corporate and academic experience was foundational
pillars of strong interpersonal and communication skills. As a Design Thinker, Sharon communicates to draw the best ideas from large groups of audiences and within a very short time frame, arrive at the best solutions. As a Brand Marketer and Organizational Strategist, she speaks on international platforms to communicate concepts, and ideas and promote products. Finally, as an academic, she works with thousands of students and lecturers to achieve higher-order thinking and professionalism.
Owing to strong interpersonal and communication skills, Sharon successfully led product innovation projects and created brands from ground zero; all of which entails collaboration with various subject matter experts from many different countries. She works collaboratively with her team to come up with the best ideas. She attributes her business success to strong interpersonal and communication skills, which have helped her achieve team cohesiveness and deliver successful projects on time.
Sharon’s corporate experience was with multinationals such as
Johnson & Johnson, GlaxoSmithKline, and Fonterra Brands. Her last position in academia was as the Director of Learning and
Teaching Excellence.
In designing this course, Sharon and team asked thousands of participants about the communication challenges they face and incorporated their feedback. As a result, this training is highly applicable to the Malaysian work environment.
Venue Details
Wyndham Grand Bangsar Kuala Lumpur
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
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COURSE OBJECTIVE |
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In today’s fast-paced and emotionally charged workplace, Emotional Intelligence (EQ) has become an essential skill for professionals at all levels. EQ significantly impacts how individuals manage stress, build relationships with colleagues, and tackle various professional challenges. To address this need, we offer a comprehensive one-day training course to equip participants with the knowledge and skills necessary to develop emotional resilience, enhance communication abilities, and effectively apply EQ strategies in leadership and customer engagement roles. Throughout this immersive training session, participants will engage in interactive discussions, complete self-assessments, and analyse real-world case studies to gain practical insights into the application of EQ. The course aims to empower participants to enhance their personal and professional success through a deep understanding of their emotional landscape and the emotions of those around them. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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WHO SHOULD ATTEND |
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This course particularly benefits Leaders, Managers, Customer-Facing Professionals, and anyone interested in boosting their EQ to enhance workplace performance and overall well-being. Participants will leave this highly interactive session equipped with practical tools and strategies that can be applied immediately in their work environments, ensuring lasting improvements in their EQ capabilities. |
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