Building Facilities Management, Operation & Maintenance

15-16 Dec, 2025, CONCORDE HOTEL KUALA LUMPUR

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HJ. ROZALI BIN AYED has over 49 years of field experience in
electrical engineering, and he currently serves as Technical Director
for Karo Engineering Services specialized in installation, testing and
maintenance of electrical installation. Throughout his 49 years of
careers in the field of electrical engineering, he has held numerous
positions such as Senior Chargeman, Senior Technician, Foremen,
Assistant Engineer, Project Manager, Facility Manager, Consultant
Engineer, Technical Advisor, and has served for both the public
(Jabatan Kerja Raya Malaysia) and private sectors.

He also possesses a great wealth of experience in teaching, lecturing,
consulting for over 38 years, and he is currently engaged with the
Construction Industrial Development Board of Malaysia (CIDB) as a
Valuation Officer for the Site Supervisory Certifications in electrical
construction works. In addition he is officially recognized as Train The
Trainer (TTT) awarded by Pusat Sumber Manusia Berhad (PSMB).

He has also passed special government examination to be qualified
as Assistant Electrical Engineer, holder of Diploma Skills Malaysia in
the field of “Electrical Technology” awarded by Jabatan Pembangunan
Kemahiran Malaysia/Kementerian Sumber Manusia Malaysia. Holder
of Professional Certification as Competent Electrical Engineer
(supervisory), Competencies certifications as Chargeman Category
B4 – 33kV and Wireman Category PW4 Three-Phase Testing and
Endorsement awarded by Energy Commission of Malaysia. He has
successfully attended Technical and Industrial Training organized by
the Association of Overseas Technical Scholarship (AOTS), at NEC
Corporation Tokyo, Japan (1984-1985), successfully attended User
Training in Energy Management System (EnMS) – ISO 50001, and User
Training in Fan Systems Optimization held in the year 2012 organized
by Industrial Energy Efficiency for Malaysia Manufacturing Sector
and collaborated with the United Nation Industrial Development
Organization (UNIDO).

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,
Phone : 03 2144 2200

https://kualalumpur.concorde hotelsresorts.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

OVERVIEW

Building facilities management operation and maintenance is an interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with administration of office blocks, arenas, commercial buildings, industries, schools, sporting complexes, hospital, hostel, etc.

To ensure the sustainability and continuous excellent performance of building facilities, the facilities management team should be well trained and professionally perform the tasks on the appropriate facilities management, operation and maintenance. This particular course is specially designed to provide the most up to-date guidance, added knowledge and appropriate approach of building facilities management, operation and maintenance.

COURSE LEARNING OUTCOMES (CLO)

Identify the most up to-date guidance, value added knowledge and appropriate approach of building management, operation and maintenance.”
Show improvement in levels of confidence, competency and skills in performing the task of building management, operation and maintenance.
Display continuous excellent performance of the building management, operation and maintenance
Perform the building facilities correct methods to extend the lifespan of the building and facilities
Practice the knowledge to minimize operation and maintenance

WHO SHOULD ATTEND

Technical and non-technical personnel who are directly or indirectly involved in the building facilities management, operation and maintenance; Building Facilities Manager, Building Manager, Building Facilities Engineer, Building Maintenance Executive, Chargeman, Technician, etc.

METHODOLOGY

Interactive Presentation
Case Studies
Discussions
Exercises
Questions and answers session.
Presentation shall be conducted in dual languages, English/Bahasa Malaysia

DAY 1

9:00	INTRODUCTION – WHAT IS FACILITIES MANAGEMENT?

WHAT ARE THE AREAS OF FACILITIES MANAGEMENT FOR A BUILDING?

10:45

FORMATION OF THE FACILITIES MANAGEMENT ORGANIZATION TEAM

Determine the most relevant personnel and number of workforce, basically depending on the size/capacity of the building, number and types of facilities equipment, operational duration, and functionalities of the building, etc.

1:00

Lunch

2:00	DETERMINING THE BEST METHOD OF FACILITIES MANAGEMENT

Such as formation of the building facilities management to adhere procedures and specific requirements, related standard operating procedures /SOP, safety and health procedures, compliance to regulatory requirements, compliance to fire regulatory requirements, etc.

DETERMINING THE BUDGETING REQUIREMENTS, COST ACCOUNTING AND COST CONTROL PROCEDURES

3:45	DETERMINE THE MOST RELEVANT MANAGEMENT AIDS REQUIREMENTS SUCH AS STANDARD OFFICE MANAGEMENT REQUIREMENTS, ETC.

DETERMINE THE MOST RELEVANT METHODS AND APPROACH TO THE MANAGEMENT OF THE OPERATION AND MAINTENANCE TEAM FOR THE BUILDING

Planning and scheduling, monitoring and operational procedures, and Standard Operating Procedures for maintenance

5:00	End of Day 1

DAY 2

9:00	DETERMINE THE BEST METHODS OF OPERATION AND MAINTENANCE TO BE IMPLEMENTED

DETERMINE WORK PRIORITIES

10:45

HOW TO AVOID WORK BACKLOG/REDUCE WORK BACKLOG

10:45

FORMATION OF STORAGE ROOMS FOR SAFEKEEPING MATERIALS FOR MANAGEMENT, AND OPERATION AND MAINTENANCE TEAM

1:00

Lunch

2:00	FORMATION OF WORK CONTROL CENTER TO CHANNEL THE TASKS TO THE OPERATION AND MAINTENANCE TEAM

FORMATION OF THE CUSTOMER SERVICE DEPARTMENT / DIVISION / UNIT, AND DETERMINE THE MOST APPROPRIATE METHODS OF CUSTOMER SERVICE FEEDBACK

3:45	DETERMINE THE MOST APPROPRIATE PROCEDURES FOR COST ACCOUNTED, RECORD, ANALYZE AND MEASURED

CONCLUSION

5:00	End of Course