HR for Non-HR & Operational Line Managers & Executives

03-04 Dec, 2025, CONCORDE HOTEL KUALA LUMPUR

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Learn from the Best

Cyril Pagadala has a BA in English and an MA in Human Resource Management. He comes with many years of real hands-on work experience in Human Resource Management, Operations, Customer Service and Administration in various industries such banking, manufacturing, hospitality and other service industries as followed by more than 17 years of corporate training and lecturing.

 

He has worked for both local and multinationals and in both small and large companies. He was the Director of Human Resource & Administration of a group of companies.

 

The bulk of his work experience has been in the field of human resource management. He has gone through the whole gamut of HRM functions. In the process he has learnt the HR laws through class-room learning and making errors during practice.

 

Cyril’s tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialized areas of training.

 

He delivers and facilitates the courses in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

 

He has trained many participants from various industries. Some of them are: Hospitality: Hotel Maya, Tanjung Rhu Resort, Equatorial Hotel, Shangrila Hotel, NIKKO Hotel, Country Heights Resorts, Nando’s, Mines Resort, Boulevard Hotel, STAR Cruises; Foreign Embassy: Japan Travel Bureau (Japan Embassy); Medical: Hospital Pantai Indah, Subang Jaya Medical Centre, Optimax Eye Specialist Centre: Shipping: Kudrat Maritime, Global Airfreight, MISC; Car: Honda, EON, PERODUA, Swedish Motor Assemblies; Construction: Bumimetro Construction, YTL Land, Fujiya Constructions; Consultants: Job Street.com, Job Hunt, Eurogain Consulting; Education: INTI College, University Islam International; Banks: MBB, RHB, MBF Cards; Cosmetics: Clara International; Food: Cadbury, Dumex, Sara Lee, BABA Products; Insurance: Multipurpose Insurance, Takaful Nasional, Manulife, Technology: STT Technologies, Samsung Electronics (M), JVC Video (M), UPD Systems, Malaysian Biotechnology Sdn Bhd; IT: Oracle (USA), Orga (Germany); Petrol & Chemicals: Petrochemical, Petronas, Hitachi Chemical, Sime Kansai, CCM Chemicals; Electronics: Toshiba, Sony, Canon, Hitachi; Media: Redtone Telecommunications, STAR, NST; Tyres: Continental Sime Tyres; Steel: Prestar Steel Pipes, Perwaja Steel, Genting Sanyen, Ornasteel Enterprise Corporation; Voluntary Bodies: Malaysia AIDS Council; Manufacturing: Malaysia Newsprint Sdn Bhd, , BC Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Sinora, Cargil Palm Products, Vacances; Government & GLCs: Dewan Bahasa dan Pustaka, Ministry of Local Government and Housing, Income Tax Board, Airod, Sabah Tourism Board, FELDA, Telekom Malaysia, TNB, Company Commission of Malaysia, EPF (Malaysia), EPF (Brunei).

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,
Phone : 03 2144 2200

https://kualalumpur.concorde hotelsresorts.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Importance of HR Management for Non-HR and Operational Line Managers
  • Employers and Employees Rights
  • Drafting Job Descriptions and Job Specifications
  • Job Interviewing Skills
  • Job Training & Developing Employee Potential
  • Performance Management
  • Counselling
  • Documentation for Non-performance and Indiscipline
  • Domestic Inquiry
  • Special Issues in Managing Probationers
  • Improving Employee Relations

OVERVIEW
This course looks at the day-to-day issues of managing department employees and the associated challenges.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Drafting proper job descriptions and job specifications; and conducting a successful interview.
  2. Identifying training needs and carryout training
    for the department; Conducting professional performance evaluation and drawing up PIPs;
    and conducting a professional counseling session.
  3. Drafting warning letters for misconduct and non- performance; and managing a Domestic Inquiry.
  4. Managing probationers in a legal and professional way.
  5. Improving employee relations and ethics in management.
WHO SHOULD ATTEND
  • HODs
  • Non-HR Managers / Executives
  • Operational Managers / Executives
  • Line Managers / Executives
METHODOLOGY
Presentations, Interactive Group Discussions, Case Studies, Role-Play
DAY 1
9:00

IMPORTANCE OF HR MANAGEMENT FOR NON- HR AND OPERATIONAL LINE MANAGERS

  • What is HRM?
  • Role of HRM in an organisation
  • Role of Operational Line Management in HRM
10.45

EMPLOYERS AND EMPLOYEES RIGHTS

  • Employers legal prerogatives
  • Employees legal rights
  • Administration of benefits
12.00

DRAFTING JOB DESCRIPTIONS AND JOB SPECIFICATIONS

  • Drafting JD / JS
  • Determining workloads
  • Balancing up the job descriptions
1:00 Lunch
2:00

JOB INTERVIEWING SKILLS

  • Types of interview questions
  • Conducting the interview
  • Evaluating responses
 

JOB TRAINING & DEVELOPING EMPLOYEE POTENTIAL

  • Training Needs Analysis (TNA)
  • On-the job coaching and conducting training
  • Job rotation and Multitasking
  • Career planning and development
3:45

PERFORMANCE MANAGEMENT

  • Setting performance standards & KPIs
  • Evaluating performance
  • Drawing up Performance Improvement Plans (PIPs)
5:00 End of Day 1
DAY 2
9:00

COUNSELLING

  • Who should counsel?
  • Difference between advice and counseling
  • Required skills for counselors
  • How to counsel?


10.45

DOCUMENTATION FOR NON-PERFORMANCE AND INDISCIPLINE

  • Cautions
  • Verbal and written warnings
  • Show-cause letter
  • Charge sheet
12.00

DOMESTIC INQUIRY

  • Panel members
  • Process of inquiry
  • Rights of prosecutor and accused
1:00 Lunch
2:00

SPECIAL ISSUES IN MANAGING PROBATIONERS

  • Setting standards for probationers
  • Managing performance
  • Confirming employees
  • Differences between probation and confirmed service
  • Legal problems and challenges in managing probationers
3:45

IMPROVING EMPLOYEE RELATIONS

  • What do employees want?
  • Personal leadership styles for the new generation
  • Why do employees leave?
  • Ethics in management
5:00 End of Course