Stress Management & Smart Productivity for Secretaries, PAs & Admin Professionals Managing Energy, Workload & Expectations with Confidence and AI Supp

21 May, 2026, The Majestic Hotel Kuala Lumpur

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DR ANGELINE ANN SAMUEL
PHD in Behavioural Economics NUS
Bachelor of Software Engineering (Hons), University of
Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

 

Our consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

 

Her everyday role entails: strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.

 

Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and
consultant, working with multiple organisations.

 

Her Client’s Include :
• SIRIM , Malaysia
• MATA , Malaysia
• Palace of the Golden Horses, Malaysia
• Royal Chulan, Malaysia
• Bank Islam, Malaysia
• B Braun Malaysia
• Total Worx Asia
• Lafarge Cement
• PETRONAS Malaysia
• Dragon Oil Dubai
• Halliburton
• Zimbabwe Power Corporation
• Canon
• National Bank Of Malawi
• PNG Ports Corporation Limited
• Qatar Petroleum Company
• Qatar Petrochemical Company (QAPCO)
• The Tanzania Institute Of Bankers
• Alinta Energy Sydney, Australia
• Celestica Malaysia Sdn Bhd
• Mozambique Airlines (LAM)
• Base Titanium, Zambia
• Arabian Pipes Co, Saudi Arabia
• Al Abdullatif Manufacturing & Investment Co, Saudi Arabia
• Saudi Aramco, Saudi Arabia
• PNG Ports Corporation Limited
• Vanuatu National Provident Fund
• La’ala Al Kuwait Real Estate Establishment, Kuwait
• Hikma Pharmaceuticals, Jordon
• Jordan Bromine Company Limited
• Al Samer JCI Controls, Saudi Arabia
• Tanga Cement, Tanzania
• Arab Potash Company, Jordan
• Base Titanium, Kenya
• Egyptian Banking Institute
• First Gulf Bank, Abu Dhabi
• Saudi International Trading Company Limited
• Mopani Copper Mines PLC
• Prysmian Cables

Venue Details

The Majestic Hotel Kuala Lumpur
5 Jalan Sultan Hishamuddin, Kuala Lumpur, Malaysia, 50000,

https://www.marriott.com/en-us/hotels/kulak-the- majestic-hotel-kuala-lumpur-autograph- collection/overview/



Phone : 0 3-2785 8000

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding Stress in Support & Administrative Roles
  • Module 2: Energy Management for High-Responsibility Support Roles
  • Module 3: Managing Different Types of Stress at Work
  • Module 4: AI for Time Management & Daily Admin Efficiency
  • Module 5: AI for Clarity, Communication & Professional Confidence
COURSE OBJECTIVES

This one-day course is designed to support Secretaries, Personal Assistants, and Administrative Professionals in managing stress effectively while handling high workloads, multiple stakeholders, and constant demands.

Participants will learn to understand the unique stressors of support roles, manage their physical, mental, and emotional energy, and apply practical strategies to stay calm, organised, and confident at work.

The course also introduces the use of AI tools such as ChatGPT, Gemini, and Canva AI as supportive work assistants to simplify administrative tasks, improve communication, reduce mental overload, and work more productively without burnout.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding The Unique Sources Of Stress In Secretarial, PA, And Administrative Roles.
  2. Recognising Early Signs Of Stress And Fatigue Before They Escalate.
  3. Managing Physical, Mental, And Emotional Energy Throughout The Workday.
  4. Handling Urgent And Last-Minute Tasks With Greater Calm And Control.
  5. Applying Practical Techniques To Manage People- Related And Emotional Stress.
  6. Prioritising Tasks Effectively When Supporting Multiple Stakeholders.
  7. Using AI Tools To Simplify Daily Administrative Tasks And Reduce Workload.
  8. Improving Written Communication And Professionalism Using AI Support.
  9. Reducing Overthinking, Mistake Anxiety, And Mental Clutter At Work.
  10. Building A More Confident, Sustainable, And Stress- Reduced Way Of Working.
WHO SHOULD ATTEND

This course is ideal for Secretaries, Personal Assistants, Executive Assistants, and Administrative Professionals who work in fast-paced environments and support Managers, Leaders, or Multiple Stakeholders.

It is especially beneficial for personnel handling high volumes of coordination, communication, and administrative responsibilities who want to manage stress better, improve efficiency, and confidently use AI tools to support their daily work.

METHODOLOGY
The Active Learning Activities will include:
• Hands-On Exercises
• Group Discussions
• Case Studies
• Workshops
COURSE CONTENT
9:00

MODULE 1: UNDERSTANDING STRESS IN SUPPORT & ADMINISTRATIVE ROLES

Why Support Roles Carry Invisible Pressure

Objective
To help participants recognize the unique stressors faced by secretaries, PAs, and admins
— and normalize them without guilt.

Key Topics

  • Why Admin and PA roles are high stress by design
  • Common stress sources:
    - Multiple bosses / stakeholders
    - Constant interruptions
    - Urgent-last-minute requests
    - Emotional labour & people management
  • Stress vs responsibility vs overwhelms
  • Early warning signs of stress in support roles

Activity

  • My Stress Reality Map – Identify daily stress triggers and pressure points


10.45

MODULE 2: ENERGY MANAGEMENT FOR HIGH- RESPONSIBILITY SUPPORT ROLES

Staying Sharp, Calm & Reliable — Without Burning Out

Objective
To help participants manage their energy, not just tasks, so they can stay effective throughout the day.

Key Topics

  • Why Admin work drains mental and emotional energy faster
  • Energy leaks in support roles
  • Micro-recovery techniques during the workday
  • Matching tasks to energy levels

Activity

  • Daily Energy Flow Check – Identify peak and low energy periods
12.00

MODULE 3: MANAGING DIFFERENT TYPES OF STRESS AT WORK

From Firefighting to Control

Objective
To equip participants with specific strategies for common Admin and PA stress situations.

Stress Types & Practical Strategies

  • Urgency Stress – handling last-minute tasks calmly
  • People Stress – managing difficult bosses, colleagues, or clients
  • Overload Stress – prioritising when everything feels urgent
  • Mistake Anxiety – reducing fear of errors
  • Expectation Stress – setting boundaries professionally

Tools & Techniques

  • Calm response frameworks
  • Polite boundary-setting scripts
  • Prioritisation filters
  • Emotional detachment methods
1:00 Lunch
2:00

MODULE 4: AI FOR TIME MANAGEMENT & DAILY ADMIN EFFICIENCY

Let AI Handle the Busy Work

Objective
To help participants use AI as a Personal Admin Assistant to reduce workload and stress.

Key Topics

  • Using ChatGPT & Gemini to:
    - Draft emails, memos, and replies
    - Summarize meetings and instructions
    - Create task lists from verbal or written inputs
    - Prepare agendas and reminders
  • Using AI to:
    - Clarify unclear instructions
    - Reduce follow-up stress
  • - Improve speed and accuracy
3:45

MODULE 5: AI FOR CLARITY, COMMUNICATION & PROFESSIONAL CONFIDENCE

Thinking Clearly, Communicating Calmly

Objective
To help participants use AI to support mental clarity, communication, and confidence in their role.

Key Topics

  • Using AI to:
    - Rephrase sensitive or difficult messages professionally
    - Prepare for meetings and instructions
    - Organize thoughts when feeling overwhelmed
  • Using Canva AI to:
    - Create simple presentations, notices, and visuals
    - Reduce design stress
  • Using AI as a thinking partner (not a replacement)
5:00 End of Course