ADMINISTRATIVE & OFFICE MANAGEMENT SKILLS EXCELLENCE

17-18 Aug, 2026, Concorde Hotel Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Ms. Ananthy Sankaran holds Bachelor of Economics (Business Administration), University Malaya and Master of Arts (Civilization Studies), University Malaya. She has also an approved TTT trainer by HRDC since 2010, with a consistent star rating for more than 25 years.

 

Trained more than 5000 participants, her soft-skills programs are conducted as online sessions and face-to-face for Government, GLCs, Corporates, Multi-nationals, and NGOs. Mainly based in Kuala Lumpur, she has developed participants as far as Holland, Maldives, Australia, Vietnam, Kenya, Madinah, Singapore, India, Indonesia and Brunei.

 

Professional yet with an easily approachable attitude, she has won the prestigious “Best In-house Trainer” award from a top-notch Training and Consultancy.

 

Focusing on changing peoples’ mindsets to become more productive and proactive at work, organizations have yielded tangible ROI towards positive change in mindset after each training and performance coaching sessions.

 

Armed with more than 26 years of working experience in the sales, telecommunication and training industry, she gained in-depth knowledge in many spectrums of Behavioural Psychology.

 

Her most popular training workshops are Strategic Thinking for Leaders, Time Management, Managing Multigenerational Workforce, Multi-tasking, Thinking Skill, Motivation, Communication, Leadership, Customer Service, Administrative, Supervisory, Self-improvement, Interpersonal, Secretarial and many other relevant topics.

 

A firm believer that “behind every successful organization is a well-trained team of committed people”, Ananthy conducts highly interactive programs proficiently in English and Bahasa Malaysia to ensure personal development for each participant.

 

She has trained, coached and developed training programs focusing on attitude change for more than 400 organizations such as BOEING, LHDN, PDRM, PERHEBAT, MAMPU, Jabatan Perakaunan, United Nation University, DIY, SEDC, Siemens, Eastman Chemicals, CIMB Bank, Maybank, MII, SME Corp, BP Chemicals, NAZA Group, KFC, Khazanah, Brothers, Sheraton Hotel, SP Setia, IJM Properties to name a few.

 

“Let’s stay focused on our Goals.”

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/



Phone : 03 2144 2200

Contact us

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Driving Productivity And Leading From The Core
  • High Performing Administrative System
  • Critical Task Management Techniques
  • Implement Critical Task Techniques
  • The Art Of Managing Up
  • Human Dynamics And Precision Communication
  • Optimize Your Digital Infrastructure
  • Perimeters Of Handling Workload
INTRODUCTION

This course “Excellent Office Administrative Management Skills” directly supports the goal of ensuring smooth daily operations by transforming administrative staff into proactive, high-performing assets through a comprehensive curriculum of core competencies.

 

Successful organizations thrive on excellent administrative support that ensure the daily operations run smoothly. These are important competencies required by staff from various levels to become an excellent worker. To foster the “excellent worker” mindset mentioned, the course focuses on several key pillars of administrative mastery.

 

It highlights some of the core competency skills and attitude needed to move in this direction. It also aims at changing the mindsets of participants to become more proactive to play a positive role in their respective working environment which paves the path towards becoming an excellent administrator.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Learning what are the core competency skills required to become an Excellent Office Administrator.
  2. Understanding how to manage your workload more efficiently.
  3. Knowing things that Management don’t tell but are important to know to perform better.
  4. Learning how to change attitude easily and be more positive minded.
WHO SHOULD ATTEND
Clerical, Executives, Supervisors, Secretaries, PA, Asst. Managers
METHODOLOGY
It is a practical training course with many discussions, analysis, role-play, games, facilitation and case studies. It is highly interactive and can be applied immediately to improve productivity at the workplace.
DAY 1
9:00

DRIVING PRODUCTIVITY AND LEADING FROM THE CORE

  • Defining Responsibilities
  • Clarify Your Scope and KPIs
  • Analysing Current Challenges
10.45

HIGH PERFORMING ADMINISTRATIVE SYSTEM

  • Discover the 2Ps of Excellence.
  • Criteria of Excellent Task Management
  • Reactive vs Architect Administration
1:00 Lunch
2:00

CRITICAL TASK MANAGEMENT TECHNIQUES

  • How to Prioritize?
  • Pomodoro for Procrastination
  • Time Blocking Technique
3:45

IMPLEMENT CRITICAL TASK TECHNIQUES

  • How to Say NO Positively
  • In Basket Method
  • Overcoming Interruptions and Time Wastage
5:00 End of End 1
DAY 2
9:00

THE ART OF MANAGING UP

  • Do’s and Don’ts of Managing Bosses
  • Present Ideas Effectively
  • Do not Procrastinate
10.45

HUMAN DYNAMICS AND PRECISION COMMUNICATION

  • Talk, Speak and Communicate: What is the Difference?
  • 3 Secrets of Communication
  • How to Listen Effectively?
1:00 Lunch
2:00

OPTIMIZE YOUR DIGITAL INFRASTRUCTURE

  • How to Optimize Outlook Calendar
  • Customizing Your App
  • How to Remember Better with TO-DO App
3:45

PERIMETERS OF HANDLING WORKLOAD

  • Managing Interruptions Effectively
  • Planning Tasks and Projects Ahead
  • Collaborating With Teammates
5:00 End of Course